Name: Rightio
Rating: 4.77

“Would give zero stars if I could. Phoned the company early Sunday afternoon and was told a plumber would be with me between 2 and 5.00 pm. At 4.40 rang the company again as I had heard nothing, to be told he had been delayed but would definitively be with me. Rang again at 6.40 , as still nothing, to be told they couldn’t reach him, but that they had left messages and there was no reason why he wouldn’t come. Gave up at 11.30 pm having had no visit and no phone call, the office closed at 7 pm, so couldn’t ring them again. Very poor communication and no service!”

Helpful Report

Posted 7 years ago

Dear Mark Swarbrick, we would like to apologize for the inconvenience caused through the appointment that wasn't kept for you and for the lack of communication regarding updates of the engineers whereabouts - If you would like to discuss this matter further than feel free to contact our customer excellence team by emailing - customer@rightio.co.uk - Thank you!

Posted 6 years ago

“Fraser did an excellent job. He was very pleasant and sociable during the completion of his work and kept us informed of exactly what was necessary to rectify the problem. Thoroughly recommended.”

Helpful Report

Posted 7 years ago

Dear Mr Stelling, thank you for using our services at Rightio and for leaving a review of our company as this helps us to both monitor our work and improve our service for the future. All of our engineers have a minimum of five years’ experience to ensure that they can carry out repair work to the highest of standards which reflects in your feedback that our engineer, Fraser, did an excellent job whilst being pleasant and informing you of what was necessary to rectify the problem. We really appreciate any recommendations and please do feel free to contact Rightio in the future for any of your repair work needs as we will be more than happy to assist you, Best Regards, Fergal

Posted 7 years ago

“Your plumber managed to rectify a job that had been done earlier by a different company who had not completed the job satisfactorily and only managed to make the leak worse! He was professional, polite and explained what he had done and why. Very impressed, thank you.”

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Posted 7 years ago

Dear Mrs Peart, thank you for using our services at Rightio and for leaving a review of our company online as this helps us to monitor our work and improve for the future. All of our engineers have a minimum of five years’ experience to ensure that they can carry out repair work to the highest of standards and so it is excellent that our plumber was able to rectify your job which another company had not completed satisfactorily. Please do feel free to contact Rightio in the future for any of your repair work needs, Best Regards, Fergal

Posted 7 years ago

“Tom came out to my house to service the boiler and sort out some historic problems. Tom is totally calm and unflappable and very pleasant. Very happy with the service.”

Helpful Report

Posted 7 years ago

Dear Mrs Roberts, thank you for using our services at Rightio and for leaving a review of our company online as this helps us to monitor our work and improve for the future. All of our engineers have a minimum of five years’ experience to ensure that they can carry out repair work to the highest of standards and so it is encouraging that our engineer, Tom, was able to service your boiler whilst repairing its historic problems! Please do feel free to contact Rightio in the future for any of your repair work needs, Best Regards, Fergal

Posted 7 years ago

“Friendly, helpful and informative pair of guys came out and fitted my new boiler. Caused me no bother at all. Left everything as tidy as they found it. Answered all my questions in a clear, easily understood manner. Both very polite. Would happily recommend them to others.”

Helpful Report

Posted 7 years ago

Dear Mr Horan, thank you for using our services at Rightio and for leaving a review of our company online as this helps us to monitor our work and improve for the future. All of our engineers have a minimum of five years’ experience to ensure that they can carry out work to the highest of standards and so it is great that our installers were able to fit the new boiler with no both whilst answering any questions that you may have had. Please do feel free to contact Rightio in the future for any of your repair work needs or for any information regarding the installation. Best Regards, Fergal

Posted 7 years ago

“Engineer turned up when expected and repaired the fault with my boiler. Friendly and efficient service.”

Helpful Report

Posted 7 years ago

Dear Mr Eppel, thank you for using Rightio for your repair work and for leaving a review of our company online which allows us to bother monitor the work in which we provide as well as to improve our service in the future. At Rightio, we have worked extensively to ensure that the whole process from booking in work to its completion is as smooth as possible so it is motivating to receive your feedback that our engineer turned up wen expected and was able to repair the faulty boiler in a friendly and efficient manner. Please do contact Rightio in the future for any repair work that you may require. Best Regards, Fergal

Posted 7 years ago

“Efficient polite and job executed quickly thanks”

Helpful Report

Posted 7 years ago

Dear Mr Brown, thank you for using Rightio for your repair work needs and for leaving a review of our service of our company online as this helps us to monitor and improve our service. At Rightio we understand the importance of our response to our customers call and so it is great that you found our engineer to be efficient, polite and that the job was executed quickly. We would really appreciate if you were to consider using Rightio in the future for any of your repair work needs. Best Regards, Fergal

Posted 7 years ago

“Great service once again, highly recommended.”

Helpful Report

Posted 7 years ago

Dear Mr Morgan, thank you for using Rightio for your repair work needs and for leaving a review of our company online which helps us to monitor and improve our service for the future. At Rightio we understand that the quality of our service is vital for our customers and so it is great to receive your feedback that we have managed to provide a great service once again and really appreciate your loyalty towards our company. Please do consider using Rightio for any future repair work needs as we will be more than happy to assist you in the future. Best Regards, Fergal

Posted 7 years ago

“It was comforting that when Mark arrived he immediately showed us his I.D and also we were contacted beforehand telling us the name of our plumber. Mark was friendly and thorough. Will be using again in the future.”

Helpful Report

Posted 7 years ago

Dear Mrs Dudley, thank you for using Rightio for your repair work needs and for leaving a review of our company online and this helps us to both monitor and improve for the future. All of our engineers have a minimum of five years experience so that they can provide repair work to the highest standard so it is great that you found our engineer, Mark, to be friendly and thorough and above all that he was able to make you feel at ease by showing his I.D. upon arrival. We would really appreciate if you used Rightio in the future for your repair work as we wold be more than happy to assist you. Best Regards, Fergal

Posted 7 years ago

“I was told I'd get a Call from the engineer, he was here faster than I imagined (I think he was either local or in the area anyway) Got me out of a jam in about 10 minutes... a great relief”

Helpful Report

Posted 7 years ago

Dear Mr Smith, thank you for using Rightio for your repair work and for leaving a review of our company online which helps us to monitor the work in which we provide as well as to improve for the future. At Rightio we understand the importance of our response time and so it is great that we were able to provide an engineer faster than you imagined and that they were able to get you out of a jam in about 10 minutes! Please do consider using Rightio in the future for any of your repair work needs. Best Regards, Fergal

Posted 7 years ago

“Engineer polite and helpful. Gave advice and explained the problem. Thank you. Would use again.”

Helpful Report

Posted 7 years ago

Dear Miss Price, thank you for using Rightio for your repair work needs and for leaving a review of our company online as this helps us to both monitor our service and improve it for the future. All of our engineers at Rightio have a minimum of five years experience and so it is great to receive your feedback that you found our engineer to be polite and helpful and that the gave you advice whilst explaining the problem during the repair. We would really appreciate it if you did use our services again and would be more than happy to assist you. Best Regards, Fergal

Posted 7 years ago

“Joe carried out the job extremely professionally. Very helpful and friendly and he gave us some invaluable tips. Very pleased .”

Helpful Report

Posted 7 years ago

Dear Mrs Soler, thank you for using Rightio for your repair work needs and for leaving a review of our company online as this helps us to both monitor the work that we provide as well as to improve for the future. All of our engineers at Rightio have a minimum of five years experience and so it is great to receive your feedback that our engineer, Joe, was able to carry out the job extremely professionally and that you found him very helpful and friendly whilst providing some invaluable tips to you! We would really appreciate if you would consider using Rightio in the future for any of your repair work needs. Best Regards, Fergal

Posted 7 years ago

“Good bank holiday service. Thanks”

Helpful Report

Posted 7 years ago

Dear Mrs Jones, thank you for using Rigtio for your repair needs and for leaving a review of our company online as this helps us to monitor the service that we provide as well as to improve for the future. We are more than pleased to hear that you are satisfied with our bank holiday service as such we were providing a large network of engineers, just like in the cold period, to ensure that we could meet the demands of our customers! We wold really appreciate if you would consider using Rightio in the future for any of your repair work needs. Best Regards, Fergal

Posted 7 years ago

“Solved the problem leak fixed. Nice man . Pipe really dirty”

Helpful Report

Posted 7 years ago

Dear Mrs Bennett, thank you for using Rightio for your repair work needs and for leaving a review of our company online as this helps us to monitor the work in which we provide as well as to help us improve for the future. All of our engineers have a minimum of five years experience and so it is brilliant to hear that our engineer was able to solve the leak and that you found them to be a nice man. Please do consider using Rightio in the future for any of your repair work needs. Best Regards, Fergal

Posted 7 years ago

“Your engineer fixed our dripping tap explained what he was doing very sociable.”

Helpful Report

Posted 7 years ago

Dear Mr Clark, thank you for using our services for your repair work needs and for leaving a review of our company online as this helps us to monitor and improve our service for the future. All of our engineers at Rightio have a minimum of five years experience so that they can complete jobs to a high standard and so it is encouraging to receive your feedback that our engineer was able to fix your dripping tap whilst explaining the process during the repair! We would really appreciate if you would consider using Rightio in the future for any of your repair work needs. Best Regards, Fergal

Posted 7 years ago

“Your rep was friendly and knew what to do!”

Helpful Report

Posted 7 years ago

Dear Mrs Adenola, thank you for using Rightio for your repair work needs and for leaving a review of our company online as this helps us to both monitor and improve for the future. All of our engineers at Rightio have a minimum of five years experience and so it is great that you found our representative to be friendly and they knew what to do! Please do consider using Rightio in the future for any of your repair work needs as we will be more than happy to assist you. Best Regards, Fergal

Posted 7 years ago

“Very courteous and polite. Put protective shoes on indoors to protect carpets. Explained each part of the job as he went along. Cleaned up after himself. Highly satisfied.”

Helpful Report

Posted 7 years ago

Dear Mrs Wistow, thank you for using Rightio for your repair work needs and for leaving a review of our company online as this helps us to both monitor and improve for the future. It is with great pleasure that we receive your feedback that our engineer was very courteous and polite as well as explaining each part of the job as he went along whilst cleaning up after himself. We are pleased that you are highly satisfied with the work and would really appreciate if you would consider Rightio for any repair work that you require for the future. Best Regards, Fergal

Posted 7 years ago

“Everything was done efficiently, you understood our complications with the job as it was not our property and your engineer was excellent.”

Helpful Report

Posted 7 years ago

Dear Mr Waring, thank you for using Rightio for your repair work needs and for leaving a review of our company online as this helps us to both monitor the work that we provide as well as to improve for the future. At Rightio, we understand the importance of our response to our customers call and so it is excellent that you found everything to be done efficiently and that we understood the complications with your job! Please do consider using Rightio in the future for any of your repair work needs as we will be more than happy to assist you. Best Regards, Fergal

Posted 7 years ago

“Brian is a real gem, very friendly and feel confident in his ability to fix the problem 😊”

Helpful Report

Posted 7 years ago

Dear Mrs Butler, thank you for using Rightio for your repair needs and for leaving a review of our company online as this helps us to monitor the work that we provide as well as to improve for the future. At Rightio, all of our engineers have a minimum of five years experience so it is brilliant to hear that you found our engineer, Brian, to be a real gem as well as being friendly and confident in his ability to fix your problem. Please do consider using Rightio in the future for any of your repair needs. Best Regards, Fergal

Posted 7 years ago

“Very impressed with the efficiency of the receptionist and could not fault the plumber.”

Helpful Report

Posted 7 years ago

Dear Mrs Stokes, thank you for using Rightio for your repair work needs and for leaving a review of our company online as this helps us to monitor and improve for the future. We have worked extensively to ensure that our booking process is as easy and efficient as possible and so it is excellent to hear that you were very impressed with the efficiency of our receptionist an that you could not fault the plumber either! Please do consider using Rightio in the future for any of your repair work needs. Best Regards, Fergal

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone

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