Replacement Keys Ltd Reviews

Name: Replacement Keys Ltd
Rating: 4.89

4.9 Rating 62,219 Reviews

98 %

of reviewers recommend Replacement Keys Ltd

4.9

Based on 62,219 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Replacement Keys Ltd:

We sell Replacement Keys. We offer a comprehensive Key Cutting service with the largest selection of Window Keys, Desk Keys, Locker Keys, Filing Cabinet Keys and much more.

Visit Website

Email:

contact@replacementkeys.co.uk

Location:

Unit 3, Eden Court, Leighton Buzzard
LU7 4FY

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Replacement Keys Ltd 5 star review on 21st May 2025

107

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My keys don’t fit”

Helpful Report

Posted 1 year ago

Hi Nina, We're sorry that there is an issue with your order. We have emailed you to try and resolve this. Kind regards, Peter.

Posted 1 year ago

“Sadly the key I orered 23123 was no use at all because the key I wanted had 1 flat edge and one I got no flat edges. The key I wnted was for a internal door. Too be fair I had tried to get a copy from Thompsons who didn't the basic key to copy+ So I have wasted money and time.”

Helpful Report

Posted 1 year ago

HI Alec, I'm sorry to hear this. We have emailed you to try and resolve this issue for you. Kind regards, Peter.

Posted 1 year ago

“Hi, I received 2 keys well packaged and presented, however neither of the keys worked in the tow bar barrel. I was very accurate in providing the exact code of the barrel but unfortunately they do not turn at all. They are correct to the point of fitting fully into the barrel but that's all.”

Helpful Report

Posted 1 year ago

Hi Michael, I'm sorry for this issue. We have emailed you to resolve this. Kind regards, Peter.

Posted 1 year ago

“Keys no good. Doesn't even look like the one I ordered”

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Posted 1 year ago

Hi Richard, We are sorry to hear there is an issue. We have emailed you to try and resolve this. Kind regards, Peter.

Posted 1 year ago

“The complexity to import the parcel had no limit. I hade to pay more additional import taxes and the full process was complex. How bad the UK left the EU. I will never order anything again in the UK considering the complexity.”

Helpful Report

Posted 1 year ago

Hi Benoit, I'm sorry to hear there was an issue with your delivery through Customs. We have emailed you for further details. Please do respond so we can investigate. Kind regards, Peter.

Posted 1 year ago

“I still haven't received the keys. Cannot locate them. I've asked the post office. I keep getting scam emails about paying customs. Can you sort it out”

Helpful Report

Posted 1 year ago

Hi Michelle, We're sorry to hear of the issues you have experienced with your delivery. We have you emailed about this issue - please get back to us about this. Kind regards, Peter.

Posted 1 year ago

Hi Michelle, I just wanted to check that everything is now resolved with your order. Kind regards, Peter.

Posted 1 year ago

“Not happy new keys very difficult to push into or remove from the lock - they turn ok and open and close the lock - but really sticky to push in and out.”

Helpful Report

Posted 1 year ago

Hi Jeremy, I'm sorry there is an issue with your order. We have emailed you to try and resolve this for you. Kind regards, Peter.

Posted 1 year ago

Hi Jeremy, We have tried to contact you but haven't heard anything back. Please get in touch so we can help you with this. Kind regards, Peter.

Posted 1 year ago

“Ordered an 'ultion' key which turned out to be a fake and broke our lock. As a result, I had to pay for the removal of the old lock, installation of a new one, and keys. No refund for the £240 locksmith invoice or help offered.”

Helpful Report

Posted 1 year ago

Hi there, We're sorry there has been a problem. Its very strange for these keys to get stuck in the lock like you've described and as per our emails we would like the opportunity to investigate the issue further by examining the old lock with the stuck key. If you can return these at your earliest convenience, so we can escalate this matter for you. Kind regards, Peter.

Posted 1 year ago

“ordered extra keys and they came quickly but broke the lock the first time they were used. had to pay a locksmith to come out and replace the lock and keys (not cheap!) who told me that despite being sold as compatible with ultion they are not. they're based on old ultion and get stuck in more recent locks. tried saving money by ordering here but that didnt work out”

Helpful Report

Posted 1 year ago

Hi there, We're sorry we could not help you on this occasion. Kind regards, Peter.

Posted 1 year ago

“Ordered 2 keys, both do not turn in the lock, 1 of them barely goes in, had to be forced. Neither work so will be expecting a full refund”

Helpful Report

Posted 1 year ago

Hi there, We are really sorry to hear this. Please get in touch with us so we can try and resolve this. Our email address is admin@replacementkeys.co.uk. Kind regards, Peter.

Posted 1 year ago

“I ordered Yale keys. I am not sure where it has gone wrong but you cannot speak to anyone. The replacement keys don't work. I ordered 9 for my new door. The new door cannot be installed and will have to wait until another day next year.”

Helpful Report

Posted 1 year ago

Hi JH, I'm sorry to hear there is an issue. Please can you get in touch with us ASAP on admin@replacementkeys.co.uk so we can look into this for you. Kind regards, Peter.

Posted 1 year ago

“Key doesn't work even though I put in the correct code off the lock”

Helpful Report

Posted 1 year ago

“Not even the right key and gave code”

Helpful Report

Posted 1 year ago

Hi there, I'm sorry there is an issue with your order. We have emailed you to try and resolve this. Kind regards, Peter.

Posted 1 year ago

“Key didn't work”

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Posted 1 year ago

Hi Liam, I'm sorry to hear there is an issue. We have emailed you to try and resolve this. Kind regards, Peter.

Posted 1 year ago

“Key was cut wrong nothing like the key in the picture I sent did not fit”

Helpful Report

Posted 1 year ago

Hi Kevin, We're sorry to hear there is an issue with your order. We have emailed you to try and resolve this for you. Kind regards, Peter.

Posted 1 year ago

“The wrong keys were provided and returned for a replacements. But as yet replacements or refund has not been received after two weeks”

Helpful Report

Posted 1 year ago

Hi PJ, We received your returned order and immediately emailed you to try and resolve the issue but we haven't heard back from you. We have just resent this email, please respond so we can help you with your order. Kind regards, Peter.

Posted 1 year ago

“the key does not fit”

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Posted 1 year ago

Hi David, I'm sorry to hear there is an issue. We have emailed you to try and resolve this. Kind regards, Peter.

Posted 1 year ago

“Rubbish. The key didn’t fit. Total waste of money”

Helpful Report

Posted 1 year ago

Hi there, I'm sorry to hear there is an issue with your order. We have emailed you to try and resolve this for you. Kind regards, Peter.

Posted 1 year ago

“Keys didn’t work!”

Helpful Report

Posted 1 year ago

Hi there, We're sorry to hear there is an issue with your order. We have emailed you to try and resolve this for you. Kind regards, Peter.

Posted 1 year ago

“I've purchased keys twice and both times have not been correct or fitted the locks. Update: I have received a handful of emails from this company asking me to change my review and I am starting to feel harassed.”

Helpful Report

Posted 1 year ago

Hi Scott, I'm sorry to hear there is an issue with your order. We have emailed you to try and resolve this for you. Kind regards, Peter.

Posted 1 year ago

Replacement Keys Ltd is rated 4.9 based on 62,219 reviews