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Repair Aid London Ltd Reviews

4.7 Rating 119 Reviews

92 %

of reviewers recommend Repair Aid London Ltd

Company Reviews

4.7

Based on 119 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Repair Aid London Ltd:

Repair Aid - the single solution for your appliance repair problems. We offer affordable appliance repair service in London and the surrounding areas. There is absolutely no call out charge and furthermore all repairs are guaranteed for 12 months - parts & labour.

Visit Website

Phone:

0207 183 6944

Email:

office@repairaid.co.uk

Location:

124, City Road, London
EC1V 2NX

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A big thank you to all your staff for a job well done and being able to complete the repair on the same day, it was much appreciated. Thank you very much indeed and will certainly use you again.”

Dear Erin, thank you for taking the time to share your experience and for choosing us. It's always great to hear that our customers are happy with the service.

“Arrived about an hour late but got straight down to searching for the fault. Machine was not draining and filter would not come out. He dismantled the pump / filter assembly and extracted the items jamming the pump: 30 metal shirt collar stiffeners, £6:30 in coins, 4 buttons and one running shoe spike! Took quite alot of effort but all good in the end. He clearly knew his stuff and the cost (£84,) was about £40 cheaper than the manufacturers repair service. So I was pleased I found Repair Aid. Would use them again but I am now checking pocket s for coins and no longer wear the shirt collar straighteners. So hopefully I won't needs them.”

Dear Christopher, thank you for sharing your experience.It's always great to hear that our customers are happy with the work of our engineers. We remain at your disposal and we look forward to assisting you again, maybe with another appliance this time!

“Good value and quick response. Explanation of service when booking was good, but could have a little clearer in parts. Nonetheless felt overall the phone booking was done professionally and courteously. Julian, the engineer who came to repair our machine arrived within the allotted time. He could have been a little warmer, and he struggled slightly with his English speaking (by his own admission) but we could understand each other more or less. Julian was quick and efficient in undertaking the repair. Overall I would recommend this company.”

Dear Customer, thank you for your honest feedback, we always aim to improve our services so we will make sure to take a note on your comment. Thank you for choosing our company and stay safe!

“Repair Aid London was prompt to answer call. The lady who answered my call was very friendly and professional. An engineer's visit was booked. The engineer repaired the washing machine and as I wasn't on site he called me when job was completed. I am very satisfied with work carried out. Thank you.”

Dear Jackie, thank you for the kind words. It's great to hear that you are happy with the service provided. Thank you for choosing our company!

“Very good repair service at an affordable price.”

Dear Andrea, thank you for your honest feedback and for choosing our services! You can always rely on us.

“All good. Does what it say on the ‘tin’.”

Dear Mark, thank you for your feedback, it's great to know that you are pleased with the service provided.

“very good work wthic and service levels.”

Dear Robert, thank you so much for the nice words. It's great to hear that you are happy with the service provided.

“The lady on the phone was very friendly and helpful, but the repair man was just the opposite; un-friendly, uncommunicative and almost brusk. Unblocked the machine in minutes and charged me full wack. However, problem solved.”

Dear Yusof, thank you for taking the time to share your feedback. Please note that the relevant people will be informed. We always strive to provide the best possible service in a friendly and positive manner.

“Nought out of ten for getting my name completely wrong. Your mechanic did a good job”

Dear Leslie, please accept our sincere apologies for the mistake. It's great to know that you are happy with the service provided.

“Although the engineer was a bit late on his first visit, he found the problem and ordered the required part. His second visit was on time and we are pleased with the repair. He was polite and efficient and we would certainly use your company again. Thank you.”

Dear Anne, thank you for the kind words. It's great to know that you were pleased with the service provided and that you would use us again!

“Efficient but a bi gruff, probably due to language issues. They could have covered my job before they started.”

Dear Chris, thank you for sharing your feedback. We always aim to learn from our customers' experience and improve our services. We are glad to know that we have efficiently helped you with the repair.

“Booking was easy and the price was great - the engineer was also a wonderful guy. However the slot given was between 12-6 and to call 30 minutes beforehand. I got a call at 5.58 saying he’d be there in a few minutes. He then went to the wrong address. It was really a problem for me as I was working with a client and couldn’t plan ahead because he just suddenly appeared, which was an suddenly really inconvenient. A phone call takes seconds and as I see it they didn’t keep to the slot.”

Dear Christopher, thank you for sharing your feedback. It's important to us to know how we can improve ourselves so we can provide the best service possible. Your experience will be taken into consideration and we will take the needed actions to avoid such situations for future.

“Just about acceptable considering they are a business and have to make money, plus the washing machine now works. But to be charged £50.00 for a washing machine part that costs around £13.00 online? My fault I guess, I did check the reviews AFTER booking the job, and a couple of reviews said that this firm charges that much for the part. I went ahead as I thought it might be the machine motor itself, which I had no idea how to fix. So it was £42.00 for the call-out, the same amount for labour, and £50.00 for the part. Expensive considering that YouTube videos are available that show how to replace the offending part so I'll know better next time.”

Dear Bert, thank you for your honesty and feedback! We work only with genuine parts from trusted suppliers and we do give one year warranty on them. We appreciate your words on how to serve you better and we will certainly learn from your remarks.

“Service was good bu i have asked for an invoice 3 times which i still haven't. It is slightly annoying.”

Dear Eric, thank you for sharing your honest feedback. We deeply apologize for the delay in sending you the invoice. Our accounts team are alerted and will make sure to take all the necessary actions to prevent this from happening again.

“The issue was resolved in the end but I felt that when the engineer was dealing with my wife, they were very short and blunt and almost seemed obviously frustrated that we did not have the manual for a 10+yr old appliance. I then stepped as I felt his attitude was not very professional as he kept mentioning his other jobs even though he had only been with us for 40 minutes. I do not want to be felt like an inconvenience for a job I am paying for in the future.”

Dear customer, thank you for sharing your honest feedback. It will be passed to the relevant department and actions will be taken. Please accept our sincere apologies for any inconvenience caused!

“Avoid this company at all costs. My partner and I used RepairAid to fix a fault with our dishwasher. A few months later, the exact same issue occurred, despite RepairAid replacing the initial part (at a VERY high price!). When this same issue occurred, RepairAid refused to repair it for free, even though the new part was under warranty and clearly not fit for purpose in the first place. On top of this, they were thoroughly unpleasant to deal with throughout our follow ups. We would strongly discourage anyone from using their services if you want quality repairs, decent customer service, and a good price as they offer absolutely none of these things. We would leave 0/5 stars if we could.”

Dear Anna, thank you for sharing your honest feedback with us. After initially replacing the part back in February your dishwasher was left in working condition until you called us again in August. As explained to your partner there are a few faults, which are considered as user dependent and for which unfortunately the manufacturer cannot provide a year warranty. Please accept our sincere apologies for the inconvenience and the disappointment caused by this situation. Best regards, Repair Aid Team

“Dishonest and unpleasant to deal with. Came in May to fix one part only for the machine to stop working a few months later. New engineer says that the machine should have been replaced in May as there are several old parts that could break at any moment and that he doesn't understand why we weren't advised of this. Perhaps it's because in May they were too busy charging us for other parts and 3 engineers to do the one simple job. Now they're denying all comments about this and claiming I'm making it all up. Disgraceful trading. Not to mention that the manager is avoiding my calls and forcing his team to deal with situation. Each time they end the call with the manager will call you which they haven't and again I'm dealing with the team. Terrible to be evading responsibility to your team and your customers. I've checked some more review sites and it seems I'm not the only one. Used them in a previous home and had great service. Obviously a lot has changed and now I wouldn't recommend them. Stay away! And also from the other reviews I've found they warn people to check their prices as they overcharge for items.”

“He only turned on a switch at the socket and it cost me £84. I will not use your company ever again.”

Dear Stephen, we are so sorry to hear that you were not satisfied with the service provided. As our charges are not hourly based, they apply when the appliance has been fixed. Your complaint will be passed to our management team for further investigations.

“I’m extremely upset. I was not home when the technician came. My housekeeper was home and she paid him and let him go. My ice box dispenser in my freezer was not working and when I returned home the ice dispenser was still not working but my housekeeper had paid the technician cash and he had left! Please call me if there is anything you can do on 07967626407. Thank you Zarina Dhillon Xanadu Potter Street Hill HA5 3YH”

Dear Zarina, Thank you for your honest feedback. We don't have any records in our system that after the visit the appliance stopped working again. We are more than happy to send the engineer back free of charge for you. Please accept our apologies for any inconvenience caused.

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Repair Aid London Ltd is rated 4.7 based on 119 reviews