Repair Aid London Ltd Reviews

Name: Repair Aid London Ltd
Rating: 4.70

4.7 Rating 119 Reviews

92 %

of reviewers recommend Repair Aid London Ltd

Company Reviews

Metrics

Info

4.7

Based on 119 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Repair Aid London Ltd:

Repair Aid - the single solution for your appliance repair problems. We offer affordable appliance repair service in London and the surrounding areas. There is absolutely no call out charge and furthermore all repairs are guaranteed for 12 months - parts & labour.

Visit Website

Phone:

0207 183 6944

Email:

office@repairaid.co.uk

Location:

124, City Road, London
EC1V 2NX

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid this company at all costs. My partner and I used RepairAid to fix a fault with our dishwasher. A few months later, the exact same issue occurred, despite RepairAid replacing the initial part (at a VERY high price!). When this same issue occurred, RepairAid refused to repair it for free, even though the new part was under warranty and clearly not fit for purpose in the first place. On top of this, they were thoroughly unpleasant to deal with throughout our follow ups. We would strongly discourage anyone from using their services if you want quality repairs, decent customer service, and a good price as they offer absolutely none of these things. We would leave 0/5 stars if we could.”

Helpful Report

Dear Anna, thank you for sharing your honest feedback with us. After initially replacing the part back in February your dishwasher was left in working condition until you called us again in August. As explained to your partner there are a few faults, which are considered as user dependent and for which unfortunately the manufacturer cannot provide a year warranty. Please accept our sincere apologies for the inconvenience and the disappointment caused by this situation. Best regards, Repair Aid Team

“Dishonest and unpleasant to deal with. Came in May to fix one part only for the machine to stop working a few months later. New engineer says that the machine should have been replaced in May as there are several old parts that could break at any moment and that he doesn't understand why we weren't advised of this. Perhaps it's because in May they were too busy charging us for other parts and 3 engineers to do the one simple job. Now they're denying all comments about this and claiming I'm making it all up. Disgraceful trading. Not to mention that the manager is avoiding my calls and forcing his team to deal with situation. Each time they end the call with the manager will call you which they haven't and again I'm dealing with the team. Terrible to be evading responsibility to your team and your customers. I've checked some more review sites and it seems I'm not the only one. Used them in a previous home and had great service. Obviously a lot has changed and now I wouldn't recommend them. Stay away! And also from the other reviews I've found they warn people to check their prices as they overcharge for items.”

Helpful Report

“He only turned on a switch at the socket and it cost me £84. I will not use your company ever again.”

Helpful Report

Dear Stephen, we are so sorry to hear that you were not satisfied with the service provided. As our charges are not hourly based, they apply when the appliance has been fixed. Your complaint will be passed to our management team for further investigations.

“I’m extremely upset. I was not home when the technician came. My housekeeper was home and she paid him and let him go. My ice box dispenser in my freezer was not working and when I returned home the ice dispenser was still not working but my housekeeper had paid the technician cash and he had left! Please call me if there is anything you can do on 07967626407. Thank you Zarina Dhillon Xanadu Potter Street Hill HA5 3YH”

Helpful Report

Dear Zarina, Thank you for your honest feedback. We don't have any records in our system that after the visit the appliance stopped working again. We are more than happy to send the engineer back free of charge for you. Please accept our apologies for any inconvenience caused.

Repair Aid London Ltd is rated 4.7 based on 119 reviews