Arrived about an hour late but got straight down to searching for the fault. Machine was not draining and filter would not come out. He dismantled the pump / filter assembly and extracted the items jamming the pump: 30 metal shirt collar stiffeners, £6:30 in coins, 4 buttons and one running shoe spike! Took quite alot of effort but all good in the end. He clearly knew his stuff and the cost (£84,) was about £40 cheaper than the manufacturers repair service. So I was pleased I found Repair Aid. Would use them again but I am now checking pocket s for coins and no longer wear the shirt collar straighteners. So hopefully I won't needs them.