Repair Aid London Ltd Reviews

Name: Repair Aid London Ltd
Rating: 4.70

4.7 Rating 119 Reviews

92 %

of reviewers recommend Repair Aid London Ltd

Company Reviews

Metrics

Info

4.7

Based on 119 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Repair Aid London Ltd:

Repair Aid - the single solution for your appliance repair problems. We offer affordable appliance repair service in London and the surrounding areas. There is absolutely no call out charge and furthermore all repairs are guaranteed for 12 months - parts & labour.

Visit Website

Phone:

0207 183 6944

Email:

office@repairaid.co.uk

Location:

124, City Road, London
EC1V 2NX

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived about an hour late but got straight down to searching for the fault. Machine was not draining and filter would not come out. He dismantled the pump / filter assembly and extracted the items jamming the pump: 30 metal shirt collar stiffeners, £6:30 in coins, 4 buttons and one running shoe spike! Took quite alot of effort but all good in the end. He clearly knew his stuff and the cost (£84,) was about £40 cheaper than the manufacturers repair service. So I was pleased I found Repair Aid. Would use them again but I am now checking pocket s for coins and no longer wear the shirt collar straighteners. So hopefully I won't needs them.”

Helpful Report

Dear Christopher, thank you for sharing your experience.It's always great to hear that our customers are happy with the work of our engineers. We remain at your disposal and we look forward to assisting you again, maybe with another appliance this time!

“Good value and quick response. Explanation of service when booking was good, but could have a little clearer in parts. Nonetheless felt overall the phone booking was done professionally and courteously. Julian, the engineer who came to repair our machine arrived within the allotted time. He could have been a little warmer, and he struggled slightly with his English speaking (by his own admission) but we could understand each other more or less. Julian was quick and efficient in undertaking the repair. Overall I would recommend this company.”

Helpful Report

Dear Customer, thank you for your honest feedback, we always aim to improve our services so we will make sure to take a note on your comment. Thank you for choosing our company and stay safe!

“Repair Aid London was prompt to answer call. The lady who answered my call was very friendly and professional. An engineer's visit was booked. The engineer repaired the washing machine and as I wasn't on site he called me when job was completed. I am very satisfied with work carried out. Thank you.”

Helpful Report

Dear Jackie, thank you for the kind words. It's great to hear that you are happy with the service provided. Thank you for choosing our company!

“Very good repair service at an affordable price.”

Helpful Report

Dear Andrea, thank you for your honest feedback and for choosing our services! You can always rely on us.

“All good. Does what it say on the ‘tin’.”

Helpful Report

Dear Mark, thank you for your feedback, it's great to know that you are pleased with the service provided.

“very good work wthic and service levels.”

Helpful Report

Dear Robert, thank you so much for the nice words. It's great to hear that you are happy with the service provided.

“The lady on the phone was very friendly and helpful, but the repair man was just the opposite; un-friendly, uncommunicative and almost brusk. Unblocked the machine in minutes and charged me full wack. However, problem solved.”

Helpful Report

Dear Yusof, thank you for taking the time to share your feedback. Please note that the relevant people will be informed. We always strive to provide the best possible service in a friendly and positive manner.

“Nought out of ten for getting my name completely wrong. Your mechanic did a good job”

Helpful Report

Dear Leslie, please accept our sincere apologies for the mistake. It's great to know that you are happy with the service provided.

“Although the engineer was a bit late on his first visit, he found the problem and ordered the required part. His second visit was on time and we are pleased with the repair. He was polite and efficient and we would certainly use your company again. Thank you.”

Helpful Report

Dear Anne, thank you for the kind words. It's great to know that you were pleased with the service provided and that you would use us again!

Repair Aid London Ltd is rated 4.7 based on 119 reviews