Dishonest and unpleasant to deal with. Came in May to fix one part only for the machine to stop working a few months later. New engineer says that the machine should have been replaced in May as there are several old parts that could break at any moment and that he doesn't understand why we weren't advised of this. Perhaps it's because in May they were too busy charging us for other parts and 3 engineers to do the one simple job. Now they're denying all comments about this and claiming I'm making it all up. Disgraceful trading. Not to mention that the manager is avoiding my calls and forcing his team to deal with situation. Each time they end the call with the manager will call you which they haven't and again I'm dealing with the team. Terrible to be evading responsibility to your team and your customers. I've checked some more review sites and it seems I'm not the only one. Used them in a previous home and had great service. Obviously a lot has changed and now I wouldn't recommend them. Stay away! And also from the other reviews I've found they warn people to check their prices as they overcharge for items.