Regton Ltd Reviews

Name: Regton Ltd
Address: 82 Cliveland Street, Birmingham
Rating: 4.95

5.0 Rating 8,075 Reviews

99 %

of reviewers recommend Regton Ltd

5.0

Based on 8,075 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01213592379

Email:

sales@regton.com

Location:

82 Cliveland Street
Birmingham
B19 3SN

Write Your review

Tell us how Regton Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Regton Ltd 5 star review on 3rd August 2026

234

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Be careful what you order. I ordered a gift for my son, a Garret metal detector and they sent us a detector that was over £100 cheaper instead. Complained to them and they swapped it out but it wasn’t the best service.”

Helpful Report

Posted 6 years ago

Hello Simon, apologies for that, I looked into your order and can see we picked up the incorrect item & delivered the correct one at the same time, we've also changed the way items are picked to stop that mistake occurring again.

Posted 6 years ago

“only seen them through utube posts”

Helpful Report

Posted 6 years ago

“Have emailed about missing bolt but no response”

Helpful Report

Posted 6 years ago

Hello David, can you ring us please as we always reply quickly, alternatively check spam inbox they often they end up there.

Posted 6 years ago

Hello again David, just in case you see this message I'll try & get a copy of your order & hopefully there will be a phone number for me to contact you on.

Posted 6 years ago

“Probably should have read more, but assumed any spade would be wide enough to get a boot on to push down with, but very difficult with this one”

Helpful Report

Posted 6 years ago

“normally I cannot fault REGTONS, however in this instance there has been a number of errors.The item was bought by my wife as a birthday present who gave her contact details. However, all communication was sent to me as a previous customer , thereby spoiling the surprise.”

Helpful Report

Posted 7 years ago

Hello Peter, firstly apologies for inadvertently spoiling your surprise, obviously not intentional. I've looked at this order & can now see how this happened, your postcode had been used as an identifier rather than your wife's e-mail address as you've purchased from us before, not happened before as far as we aware but a lesson learnt & have now changed our procedure to reflect this, again apologies Regards Nigel

Posted 7 years ago

“My item arrived next day however it would appear the courier was less than careful as the packaging was filthy and everything in the box was loose and rattling around, as it turns out the headset which goes with my metal detector is faulty / damaged, I emailed regtons about this and I was advised to make contact with LP detectors. This annoyed me as the item was brand new and I feel regtons should have replaced the headphones and the damaged ones returned to them otherwise I would have rated a 5.”

Helpful Report

Posted 7 years ago

Hello Michael, the only reason I suggested contacting the service center directly was to save time, I am refunding your carriage cost as promised & can only apologise for the filthy box, we have forwarded that comment onto the carriers as their vehicles 'should' be clean, this is another reason why we tend to brown paper wrap all boxes. Regards Nigel

Posted 7 years ago

“Loyal customer but I had to keep repeating info to salesperson. Didn’t seem like they were focused and kept putting me on hold. Not sure their hearts in it?”

Helpful Report

Posted 7 years ago

“I received the Nel tornado and z lynk wireless headphones in good order, i am very pleased with the coil but i am having problems with the headphones losing the signal after a very short time , the signal is regained after a period of time which doesn’t fill me with confidence. Can i return for a refund ? Many thanks . Robert Brown”

Helpful Report

Posted 7 years ago

Hello Robert, please phone in & have a chat with the guys at the shop, maybe they can help you.

Posted 7 years ago

“I have bought allot of equipment from Regton over the years but they do not offer their loyal customers all the time.”

Helpful Report

Posted 7 years ago

“Good and helpful staff but found the second lady I spoke to over the telephone who had a English accent very abrupt and quite rude”

Helpful Report

Posted 7 years ago

Hello Richard I've just tried to work out who that second lady may be as we have a few who could have taken that call, we know the first lady as you chatted to her about one of your neighbours if I am right ? so I can only apologise, I will have a chat with my staff on Monday regarding this as it's not acceptable.

Posted 7 years ago

“The goods came quickly But the postage charge was excessive”

Helpful Report

Posted 7 years ago

“Ordered a metal detector,web site and ordering was easy to complete,however the delivery was not as easy. Left a note on the door,authorising a neighbour to sign for parcel, However this was not allowed. We had not been advised of this when ordering.”

Helpful Report

Posted 7 years ago

“I purchased a Deus arm band for the control box. The item was fine and delivery was on time. However I felt the postage was rather high for such a light package especially as you also sent two unwanted Reston catalogues !”

Helpful Report

Posted 8 years ago

Hello Jennifer,thank you for the feedback, we base our carriage on order value rather than on size or weight, sadly that means on some smaller or lighter items you can fall foul, on others such as trowels we lose every time. It couldn't be sent by letter post as the item is too thick (5mm is max permitted) therefore has to go by Royal Mail small parcel 1st Class £3.45, we charge £3.50 so not too far off, we include our catalogues with all orders & that doesn't affect carriage cost.

Posted 8 years ago

“Love the Garrett 400i I bought but the headphones broke after only 2 month’s light use”

Helpful Report

Posted 8 years ago

Hello Robert, sorry to hear about the headphones, have you been in touch with us regarding this as it will be covered by warranty I suspect.

Posted 8 years ago

Regton Ltd is rated 5.0 based on 8,075 reviews