Regency for Expats Reviews

Name: Regency for Expats
Rating: 3.94

3.9 Rating 704 Reviews

73 %

of reviewers recommend Regency for Expats

Company Reviews

Metrics

Info

3.9

Based on 704 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

+44 20 3129 1544

Email:

info@regencyforexpats.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was in hospital for around three weeks in Thailand seriously ill with pneumonia and a separate infection in the lungs. Regency were so efficient with their contact with my wife and both hospitals involved. They authorised payment quickly and made the whole process painless for me and my wife. I would highly recommend this company for your health insurance”

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Posted 3 years ago

“No problems at all with Regency. All my claims so far have been paid and is good value for money.”

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Posted 3 years ago

“To date the serviceI have received is v. good, efficient and fast. Thank you”

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Posted 3 years ago

“Now entering my third year of cover. Price has been good the whole time, no nasty surprises or hikes. Made a few claims last year and they were paid quickly. Overall happy to continue with regency and recommend them to anybody looking for health insurance”

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Posted 3 years ago

“Just found out that I had to have extensive treatment and I had amazing support over the phone with them. Not only did they reassure me that everything would be paid but they made sure that I was being seen by the best possible people. Really helpful and knowledgable.”

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Posted 3 years ago

“Paid my claim with no fuss. Happy with the service and all the benefits that come with my policy.”

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Posted 3 years ago

“What can I say, the team at Regency really pulled through for me. After a few complications from the hospital, Regency worked tirelessly to make sure everything was organised for me both medically and financially. Nothing but thanks and gratitude towards them!”

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Posted 3 years ago

“I don't normally leave reviews but I have to say that I am delighted with what just happened. Without going into too much personal detail I fell ill and was worried that it may not be covered by my plan. After I made the claim the agent advised me that this was absolutely fine and that I should expect the payment shortly. I very quickly received it into my account I can't believe how quickly it all happened.”

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Posted 3 years ago

“Life-savers! Clear, supportive and fast. Can't fault anything that happened during my claim. Highly recommended.”

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Posted 3 years ago

“After sustaining a couple of injuries I rang Regency and everything went smooth. No complaints whatsoever and got my claim fast. Superb service!”

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Posted 3 years ago

“Really friendly and supportive claims staff. Everything was organised for me within days. Thought the process would be more complicated but they asked for a small number of documents and that was that. All done!”

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Posted 3 years ago

“After making a claim for the first time in 3 years I could not have been happier with how everything was dealt. So quick and easy and great contact with the team over there. Always keep me up to date with loads of free extras like fitness plans! So good! Very satisfied”

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Posted 3 years ago

“When I made a claim with them I did not expect to get it back so quickly. Thanks to them for making sure I was informed during the whole process. Great customer service and so efficient!”

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Posted 3 years ago

“I am so grateful to their friendly staff. From the person who sold me the policy (very clear) to the person who dealt with my claim (so helpful). Everything has been organised for me now and I wanted to say thank you to Regency for such a smooth experience.”

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Posted 3 years ago

“I was in such a panic when I thought I might not be covered for my recent hospital visit. I called Regency and they were so calming and explained the process so clearly. Everything is now paid for and I needed not to worry. Thank you to the amazing lady I spoke to on the phone. She was very helpful.”

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Posted 4 years ago

“I’m extremely happy with Regency for Expats. They are always willing to help and handled my claim so quickly. Great, friendly service overall.”

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Posted 4 years ago

“Claims done well I sent in my claims not hoping that I was going to get a feedback quickly knowing that they might require further medical documents, but it was quite fast actually. My reimbursement was very quick, and the claim department kept me updated throughout the whole thing. Even when I didn't know what was required of me, I can always contact them, and they were always willing to walk me through the process again and again.”

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Posted 4 years ago

“This is the best purchase I've ever made - this company is so different to every other insurer I've come across. I dealt with actual people who cared. One of the staff members explained to me that the claims people are all doctors and nurses so I guess that comes through in the service to you. I want to make a special thank you to a lady I spoke to on the phone a couple of times - she was amazing and I feel awful I can't recall her name (I was in hospital in Phuket very ill at the time so wasn't fully with it so that's my excuse!). I hope the team get to read my comments, they were brilliant. Thank you all.”

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Posted 4 years ago

“Regency have been so helpful. I was involved in a bike accident and rushed to the hospital. My partner had called them to tell them what happened and they sorted everything out, even calling the hospital to let them know I was on the way. Their friendly service, match with the added benefits are so good and (in my opinion) great value for money!”

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Posted 4 years ago

“I have just got off the phone with Barb, she is a nutritionist at Regency. She was so nice and helpful and I now have my very own nutrition plan. I didn't think you could get this from an insurance company. I am very happy with everything that is being given to me from them. They deserve all the praise!”

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Posted 4 years ago

Regency for Expats is rated 3.9 based on 704 reviews