“The point was carried successfully in my case which I guess is what’s key, but it certainly wasn't pretty or pleasant at times. If one really wishes to work with this organisation and they’re even just a little impaired by a recent injury, illness, adverse event etc, I would suggest requesting special accommodations, otherwise, your assigned solicitor may take many opportunities to infer you're inept, even if you explain your situation afterward. Communication was frustrating and demeaning in general, but also left me wondering if, for example, I'd be charged extra for the additional minutes they spent condescendingly ‘splaining things away that I didn’t inquire about because they wish to apply the silliest interpretation of your questions (and you won’t get a word in edgewise to clarify). I might recommend Redmans to acquaintances but with the caveat of avoiding the individual who worked my case.”
“I was initially impressed by the service from Redmans, and told all the right things, however my opinion changed throughout the process.
My contact was difficult to connect with and showed little empathy, however they did seem to make a good case.
I was advised there was an opportunity to negotiate on my situation and so I took it. Unfortunately, the negotiation by Redmans left me in a worse position and I was disappointed.
I was then left with the bill, on an incomplete case that was higher than the originally quoted amount. No win = big fee! I would expect an experienced business to be able to make a relatively acurate quote on an uncomplicated case to allow clients to make the right decisions when the case is brought to them. When I called to discuss this, no one called me back.”
“Was all good until payment was made, then it was difficult to get paperwork sent and emails dont get answered. I guess as soon as they get paid they are not interested anymore”
“The service and guidance received was very good although I was disappointed to find that I had personally incurred additional cost where I’d have expected my legal support to clearly advise me of this to allow my to instruct them to recover this from my employer.”
“Used them to handle my redundancy. It was OK.
The redundancy agreement was very straight forward so I would say everything was acceptable.
Cannot comment on how they would have handled a more complex scenario.”
“Well I contacted the sollicitor before I had my settlement agreement to ask him how much should I ask to my employer he didn't want to give me any information so I asked 6 months and they agreed on that but when I spoke to the sollicitor after he said that I could asked for more but I will
Take the risk to loose everything so I don't understand why when I called him first he didn't told me to ask for 1 year salary straight away I mean until I got the settlement agreement he didn't really care and didn't provide the major advices I needed which was how much should I say to them I want before they make the offer !!!!”
Thank you for your kind review. We note that you seem to have some concerns regarding the service provided and always invite feedback from clients - please don't hesitate to email us on feedback@redmans.co.uk if you would like to provide any further detail
