“Poor communication, poor result.
Redmans came recommended through a friend. They were hard to get hold of and I believe I spoke to 3 people to be allocated someone to work on my case. They put a letter together and submitted it, but the employer refused to engage and at the first push back, Redmans gave up and walked away. They never followed up on any of their own arguments or defended the position in general. So my conclusion is they either lied in the first place about the case having any merit (but where willing to take the money), or couldn’t be bothered to fight it through.
Either way, I couldn’t recommend this service.
Better to go through ACAS, which is a free service (and has to be used in any case in order to go to a tribunal) and in my case and got better results.
The only bonus was that the person who handled my case was a nice person and polite.”
Thank you for your review, Michelle. Our website and our terms and conditions state that attendance at our office locations is by appointment only, and you did not make an appointment before you attended Parkshot House.
“My experience wasn't a great one. Advice given itself was fine but the communication was honestly poor with the last contact I had before receiving the bill being that the solicitor assisting me was running late for our call which had been prearranged and would call me in ten minutes, following which I never heard from him again until I got the bill. Given this experience, I wouldn't recommend.”
Thank you for your review, and we are of course disappointed that you were not satisfied with the service that you received in your matter. If you would like to discuss this further please email your details and feedback to feedback@redmans.co.uk
“After recently being made redundant, I reached out to Redmans for help with the settlement. Initial contact was very good. Polite, positive and quick to respond. Once the process was underway, the communication was very poor. I did everything my end, sending relevant information as soon as possible. However, with the deadline approaching, I was chased by my employers to ask where my lawyer was as no contact had been made. This delayed the negotiations and certainly did nothing to improve a very unsatisfactory outcome. When requesting some clarity on the situation, the lawyer was rude, condescending and confrontational, showing no humility during what was a very stressful and difficult situation”
Thank you for your review. We note that you seem to have some concerns regarding the service provided and always invite feedback from clients - please don't hesitate to email us on feedback@redmans.co.uk if you would like to provide any further detail
