I was initially impressed by the service from Redmans, and told all the right things, however my opinion changed throughout the process. My contact was difficult to connect with and showed little empathy, however they did seem to make a good case. I was advised there was an opportunity to negotiate on my situation and so I took it. Unfortunately, the negotiation by Redmans left me in a worse position and I was disappointed. I was then left with the bill, on an incomplete case that was higher than the originally quoted amount. No win = big fee! I would expect an experienced business to be able to make a relatively acurate quote on an uncomplicated case to allow clients to make the right decisions when the case is brought to them. When I called to discuss this, no one called me back.