The point was carried successfully in my case which I guess is what’s key, but it certainly wasn't pretty or pleasant at times. If one really wishes to work with this organisation and they’re even just a little impaired by a recent injury, illness, adverse event etc, I would suggest requesting special accommodations, otherwise, your assigned solicitor may take many opportunities to infer you're inept, even if you explain your situation afterward. Communication was frustrating and demeaning in general, but also left me wondering if, for example, I'd be charged extra for the additional minutes they spent condescendingly ‘splaining things away that I didn’t inquire about because they wish to apply the silliest interpretation of your questions (and you won’t get a word in edgewise to clarify). I might recommend Redmans to acquaintances but with the caveat of avoiding the individual who worked my case.