Poor communication, poor result. Redmans came recommended through a friend. They were hard to get hold of and I believe I spoke to 3 people to be allocated someone to work on my case. They put a letter together and submitted it, but the employer refused to engage and at the first push back, Redmans gave up and walked away. They never followed up on any of their own arguments or defended the position in general. So my conclusion is they either lied in the first place about the case having any merit (but where willing to take the money), or couldn’t be bothered to fight it through. Either way, I couldn’t recommend this service. Better to go through ACAS, which is a free service (and has to be used in any case in order to go to a tribunal) and in my case and got better results. The only bonus was that the person who handled my case was a nice person and polite.