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Reddiseals Ltd Reviews

4.7 Rating 2,913 Reviews

94 %

of reviewers recommend Reddiseals Ltd

Company Reviews

4.7

Based on 2,913 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Reddiseals Ltd:

Supplying the joinery industry since 1987.

Reddiseals has the widest range of timber window components and accessories in the UK and have been successfully supplying the joinery industry since 1987. Reddiseals specialise in sash window components offering solutions for restoration and renovation of traditional box sash windows, together with spiral balances and associated furniture.

Visit Website

Phone:

01905 791876

Email:

sales@reddiseals.com

Location:

The Furlong,
Berry Hill Industrial Estate,
Droitwich
Worcestershire
WR9 9BG

Reddiseals Ltd 5 star review on 16th June 2023

Reddiseals Ltd 5 star review on 6th March 2023

Reddiseals Ltd 5 star review on 2nd March 2023

Reddiseals Ltd 5 star review on 28th October 2021

Reddiseals Ltd 5 star review on 7th June 2021

Reddiseals Ltd 5 star review on 7th June 2021

Reddiseals Ltd 5 star review on 7th June 2021

23

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid for next day delivery item did not arrive on time but turned up day after I needed it.”

Posted 3 years ago

Good afternoon. Sorry to hear that you didnt receive your order in the timeframe expected. A member of our customer services team will be in touch to discuss your delivery. Thank you for your feedback

Posted 3 years ago

“Ok, website good, ordering process good, overnight delivery available, all sounds great doesn’t it. Well I am still waiting for my overnight delivery 6 days later. I appreciate we have COVID19 but don’t make promises and still charge peopl for overnight service, when your system fails.”

Posted 4 years ago

Reddiseals are sorry to hear that you have experienced delays in your delivery. Upon investigation our customer service team have advised that this was due to a stock out issue and a notification was sent to you within 24 hours of placing your order online. We apologise for this inconvenience and can confirm that your item is now in stock and left our despatch department yesterday evening for delivery to you.

Posted 4 years ago

“Purchasing guidance for trickle seals is unclear to those who don't understand industry terms”

Posted 4 years ago

Thank you for posting your review. Customer feedback is very important to us. We do aim to be as clear as possible on descriptions, sizing, technical data and fitting guides but if we have fallen short, then we would be happy to discuss this with you. A member of our Customer Services Team will be in touch.

Posted 4 years ago

“Good front desk people who are very helpful. unfortunately Reddiseals seriously failed to meet its delivery promise of next day and delivery has never been received . Reddiseals use a company called DX delivery who continually, notwithstanding the impacts of the Pandemic failed to deliver their written delivery and time commitments causing untold delay to completing essential security works causing disruption and extra cost. DX are late by 5 days each day without any follow up or communication. Very poor Service. After much complaint Reddiseals proactively reissued the entire order using UPS. The order is yet to be delivered and is 1 week late.”

Posted 4 years ago

Reddiseals apologise for any delays you have encountered during this current time. I believe our Customer Service Team were in constant contact with you during this period and your delivery has now been received successfully.

Posted 4 years ago

“Incorrect item despatched followed by another invoice when the purchased item had already been paid for, with receipt received. Not impressed!”

Posted 4 years ago

Hi Paul, thanks for getting in touch with us regarding this matter. An email was sent to you on Thursday regarding this – if you didn’t receive this, please could you let our customer service team know? Thanks, Becky

Posted 4 years ago

“Would be very happy to praise your service when I get my refund for goods returned.”

Posted 4 years ago

Thank you for bringing this to our attention – I have passed this onto our customer service team to investigate and someone will be in touch with you shortly. Please accept my apologies for the delay in this matter. Kind Regards, Nina

Posted 4 years ago

“If you offer next day delivery if you order before 4.45pm you should keep to it, if not don't offer it.”

Posted 4 years ago

Thank you for bringing this to our attention – this certainly shouldn’t have happened. I have passed this onto our customer service team to investigate and someone will be in touch with you shortly to work out why this happened. Please accept my apologies on this matter. Thanks, Becky

Posted 4 years ago

“Stays very good, but so called "Budget" Brighton fasteners are useless as only 1 in 6 work . Expected the term "Budget" to mean low quality, and although the finish was reasonable, the functionality couldn't have been worse.”

Posted 4 years ago

Thanks for your feedback – sorry to hear you were unhappy with our Budget Fasteners, that certainly shouldn’t be the case. I have passed your concern onto our customer service team and have asked them to look into the issue. Someone from the team should be in touch with you shortly. My apologies again, Becky

Posted 4 years ago

“Choice of courier appauling. One item never showed up. Can't give approximate time even on day of deliver. Butyl tape was crushed ?before or in transit?”

Posted 4 years ago

Thanks for getting in touch – I’ve just liaised with our customer service team who have advised they have spoken to you about your concerns and there is a credit due to be issued to you. I can only apologise that your order was not delivered to you in a way you deemed acceptable and we will be looking into this to ensure it doesn’t happen again.

Posted 4 years ago

“The products I ordered were advertised on the site as if they were in stock or at least available within days. In fact they were not in stock and one product was not going to be available for nearly 3 months! Only products that are in stock should be advertised or it should be clearly stated when they will be in stock or if special order only. That said my payment was very promptly refunded when i had to cancel the order given the delay in supply meant I had to cancel and that is a good positive point.”

Posted 5 years ago

I’m sorry we didn’t have stock of your required product on this occasion – hopefully we can help you in the future. Thanks very much for your feedback, Becky

Posted 5 years ago

“Over a week and still no delivery not very impressed as payed for 2 day delivery.”

Posted 5 years ago

Thanks for getting in touch, this order was selected as second class Royal Mail so please allow 3-5 working days for delivery. If after this time your order has still not arrived, please let us know. Thanks, Becky

Posted 5 years ago

“I ordered the product on a Sunday, I chose 1-2 days delivery at £8.50 which I felt was expensive for a lightweight roll of glazing tape. It didn't turn up until Thursday afternoon!”

Posted 5 years ago

Sorry to hear this has been the case – I have requested the customer service team look into this delivery to find out why this has been the case. Someone will be in touch with you shortly. Thanks, Becky

Posted 5 years ago

“Product was badly damaged when received. Probably delivery companies fault and not Reddiseals. Luckily did not require all of the product.”

Posted 5 years ago

Thanks for notifying us of this – we’re unhappy that any of our products would arrive in less than perfect condition so will look into this. A member of our customer service team will be in touch with you shortly. Thanks, Becky

Posted 5 years ago

“Very Disapointing Delivery was on time the parting beed was ok but the staff beed was poorly machined so was mishaped and the pre primed Finnish was awful just a masss of paint runs and large blobs”

Posted 5 years ago

Thanks for bringing this to our attention, it’s certainly not the quality we would expect from our products and I have raised this with the customer service team to look into as soon as possible. Thanks, Becky

Posted 5 years ago

“Sadly I can’t write a review of the product as I am still waiting for it to be delivered five days after it should have been! I can, however, say that the courier Aspray24 is HOPELESS and Reddiseals should think about finding another one.”

Posted 5 years ago

We’ve looked into this and believe there were issues with our couriers on this occasion. We’re sorry this happened and will be doing a full investigation in to what went wrong – a member of our team will be in touch with you to discuss this. Thanks, Becky

Posted 5 years ago

“Very disappointed that the window stay locks I ordered are not in stock , this should have been made clear on the listing I have chosen to wait and therefore will review my opion when they arrive (October?)”

Posted 5 years ago

Thanks for getting in touch – apologies that we didn’t have your product in stock at the time you ordered. Our customer service team will be in touch shortly to discuss an alternative with you. Thanks, Becky

Posted 5 years ago

“The pulleys I asked for were the wrong ones (round ended instead of square ended ) in the correct packet.The packets were labelled square ended. This was clearly a mistake so I called and they agreed to send out a new set of the rig ht kind. Next day having been unable to complete my work and with a slightly unhappy client I received a new delivery from rediseals. I opened the packet and yet again it was round ended pulleys in packets labelled square ended! I called them and they have agreed to sort it out. My customer will now have to wait till next week. He's not happy because his job isn't finished I'm not happy because I cant have my final payment but what can you do.”

Posted 5 years ago

Thanks for letting us know about this – I have looked into the matter and believe it was a supplier issue which we are now addressing. We can only apologies for how this issue has affected you and a member of our customer service team will be in touch shortly to rectify the issue for you. Thanks, Becky

Posted 5 years ago

“Unfortunately was delivered late but paid for pre 12. Refund for part of delivery was given but I really needed the product delivered on time.”

Posted 5 years ago

Sorry to hear there were issues with your delivery. Glad we dealt with your refund quickly but we will look into the reasons why your delivery arrived after the specified time. Thanks for bringing it to our attention and apologies again for the inconvenience caused on this occasion.

Posted 5 years ago

“Unfortunately the door still lets in the rain even after fitting your seal”

Posted 6 years ago

Hi James, We’ve been looking into your query and our technical specialist has some feedback on potential reasons the seal hasn’t worked as expected – a member of our customer service team has now got back to you personally with a more in depth explanation and further advice. Thanks, Becky

Posted 6 years ago

“Delivery address supplied incorrectly to courier, so missed required delivery”

Posted 7 years ago

I’m sorry to hear this has been the case, our customer service team have investigated with the courier and are contacting you now.

Posted 7 years ago

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Reddiseals Ltd is rated 4.7 based on 2,913 reviews