The Really Good Whisky Company Reviews

Name: The Really Good Whisky Company
Address: 6 Lyttelton Road, London, London
Rating: 4.73

4.7 Rating 1,818 Reviews

94 %

of reviewers recommend The Really Good Whisky Company

Company Reviews

Metrics

Info

4.7

Based on 1,818 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat

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The Really Good Whisky Company 5 star review on 28th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not good, I placed this order back on April and still have not received anything. Dani was very helpful explaining what could have happened however this is unacceptable!! I don’t think I’ll be ordering from your company again”

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Posted 9 months ago

“Package came very late, and worst of all broken and shattered glass”

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Posted 1 year ago

“I never received my order”

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Posted 1 year ago

“I never received the whiskey. It was brought but no one was home my father in law was seriously ill. When I went to pick it up at the post office it wasn't there. I tracked it and it informed me it had been sent back to sender. So I can't rate something I haven't received. Sorry”

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Posted 1 year ago

“The advent Whisky has still not arrived. No email or other communication. I figured its lost”

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Posted 1 year ago

“Never received. No communication. Ordered Oct 26”

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Posted 1 year ago

“I placed my order for the Emerald Edition of the Whiskey Advent Calendar as a gift for my wife on Oct 8 - almost 2 full months before Dec 1, when the calendar starts. I paid 63 USD for the shipping level "3-15 days - landed price including tax - 8-15 days." 12 days later, I received an email telling me that my order was shipped but offering no tracking number. As I write this, it's been 46 days since I placed my order, and I have not received it. 4 days ago, I wrote them to explain my situation, ask if they had any more information about my shipment, and see if there was anything more that they could do to help me. I have received no reply to my cry for help, but today, they sent me a request to review how well they've done. I understand that international shipping can be unpredictable, but after paying over $200 to them, I expected the shipment to at least be tracked, and I expect more from them than to be ghosted. December will be here in one week, I have no delivery, and not even an automated response from them. Thankfully, PayPal allows people to reverse their charges for non delivery of goods, and I will be taking advantage of that opportunity if my situation does not change in some way very soon. I will change my review, if possible, if my situation changes in some way. Caveat emptor. Update: It's been 2 weeks since I contacted them to request information and help (2 months since paying for the item I never received). I have still received no response. Also, when they automatically requested this review, they offered an additional small item, but they have not followed up on that either. I cannot recommend Really Good Whisky Company to anyone in the strongest terms possible. Lost or unfulfilled items are annoying, but understandable. However, absolutely no response to an unsatisfied customer even weeks later is unacceptable for any company. I will never be doing business with them again.”

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Posted 1 year ago

“i have not received this package yet”

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Posted 1 year ago

“I was extremely shocked with having to pay tax way beyond what I was quoted on your website. Almost €90! I was of the understanding from my order that tax would be in the region of €40, allowing for sterling exchange rate. I will not be ordering again!”

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Posted 1 year ago

“This was part of the sale and the items only showed one at a time, I had things in my basket that I wanted to buy and it took more than 90 mins for all the items to show up. In the meantime, the items in my basket went out of stock. I complained about the poorly managed sale and was told my internet was too slow but not too slow to receive such poor feedback from them. Given the delivery charge is irrespective of the amount you order I did not want to pay for delivery charges a few times so I could not finalize my order.”

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Posted 2 years ago

“Extremely poor. First, part of my order was no longer available though the website still advertises this particular bottle, then I was not provided a tracking number or any shipping information until I emailed asking about my order status, then I finally get the remains of my order, only to have the wrong product (my Compass Box 5cl sampler was missing the packaging and had 2x Spaniards and 1x Spice Tree.)”

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Posted 2 years ago

“Paid for the items, the website stated it had been delivered, and we didn’t receive the product. Went through customer service chat, without a response in 5 consecutive days. Still waiting on a response and/or product.”

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Posted 2 years ago

“Having read enough comments elsewhere and based on my own experience I have doubts the ‘flood sale’ was really a lucky dip. Glenturret anyone? Other people with exactly the same two whiskies I got in a lucky dip. Could be long odds, I’m not convinced though.”

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Posted 2 years ago

“Appalling customer service Failed to send my order or notify me of a problem. When chased, told gift box for tasting set was missing but would send miniatures and include an extra one to compensate for lack of gift box. Chased them again before miniatures were finally sent and when they arrived 2 weeks after ordering they had sent 2 miniatures duplicated so ruined Christmas present. Have had no response to my email complaint - don’t shop with these people.”

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Posted 2 years ago

“Never received the package. I have emailed and not received a response.”

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Posted 2 years ago

“So far shipment has not been received”

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Posted 2 years ago

“OrderRGW4711 I HAVE NOT RECEIVED MY ORDER. I HAVE NOW SENT YOU TWO MAILS AND YOU HAVE NOT HAD THE DECENCY TO REPLY. I HAD A MAIL YO SAY YOU HAD MY ORDER , ALSO SAYING YOU WOULD LET ME KNOW WHEN IT WAS DESPATCHED. I AM STILL WAITINGVFOR THAT MAIL. I AM VERY DISAPPOONTED AS THERE WERE 2 CHRISTMAS PRESENTS IN MY ORDER. PLEASE EUTHER SEND MY GOODS OR GIVE ME A REFUND. O AM A PENSIONER ABD CANNOT AFFORD TO BUY ANYTHING ELSE THANK YOU JEAN JACKSON”

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Posted 2 years ago

“This order was to make up for our last-minute cancelled trip to the UK. I placed the order on November 29. I knew it wouldn't be here by Dec 1. But holy hell the link you sent me shows it arrived in NY on Dec 13. It shows the label is created and it has just sat there since. No estimated delivery and the carrier's note says it has NOT received the package.”

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Posted 2 years ago

“You used flood damage to flog off loads of bottles of glen turret, which is a terrible whisky.”

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Posted 2 years ago

“Not happy with the product”

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Posted 2 years ago

The Really Good Whisky Company is rated 4.7 based on 1,818 reviews