The Really Good Whisky Company Reviews

Name: The Really Good Whisky Company
Address: 6 Lyttelton Road, London, London
Rating: 4.73

4.7 Rating 1,818 Reviews

94 %

of reviewers recommend The Really Good Whisky Company

Company Reviews

Metrics

Info

4.7

Based on 1,818 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat

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The Really Good Whisky Company 5 star review on 28th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed my order for the Emerald Edition of the Whiskey Advent Calendar as a gift for my wife on Oct 8 - almost 2 full months before Dec 1, when the calendar starts. I paid 63 USD for the shipping level "3-15 days - landed price including tax - 8-15 days." 12 days later, I received an email telling me that my order was shipped but offering no tracking number. As I write this, it's been 46 days since I placed my order, and I have not received it. 4 days ago, I wrote them to explain my situation, ask if they had any more information about my shipment, and see if there was anything more that they could do to help me. I have received no reply to my cry for help, but today, they sent me a request to review how well they've done. I understand that international shipping can be unpredictable, but after paying over $200 to them, I expected the shipment to at least be tracked, and I expect more from them than to be ghosted. December will be here in one week, I have no delivery, and not even an automated response from them. Thankfully, PayPal allows people to reverse their charges for non delivery of goods, and I will be taking advantage of that opportunity if my situation does not change in some way very soon. I will change my review, if possible, if my situation changes in some way. Caveat emptor. Update: It's been 2 weeks since I contacted them to request information and help (2 months since paying for the item I never received). I have still received no response. Also, when they automatically requested this review, they offered an additional small item, but they have not followed up on that either. I cannot recommend Really Good Whisky Company to anyone in the strongest terms possible. Lost or unfulfilled items are annoying, but understandable. However, absolutely no response to an unsatisfied customer even weeks later is unacceptable for any company. I will never be doing business with them again.”

Helpful Report

Posted 1 year ago

“Have been involved with the 'Malt Teasers' online tasting since it began. Great insight to all types of Whiskies out there that you might not normally try, or can afford. Excellent value for money. The variety, price, packaging and speed of delivery is excellent and I would highly recommend TRGWC.”

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Posted 2 years ago

“Very good service”

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Posted 5 years ago

“Helpful and responsive customer service on the phone. My order was dispatched very quickly after I’d made it and it arrived the next day. I’ll definitely buy from them again!”

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Posted 5 years ago

“Great choice and information on products, good price and a lovely little blow-up cozy kept my whisky safe in transit.”

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Posted 5 years ago

“Their delivery to the United States was prompt, and their customer service was excellent!”

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Posted 5 years ago

“Received the parcel the next day, even though I payed for standard shipping! Product was in mint condition, not a bad word to say.”

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Posted 5 years ago

“Excellent service”

Helpful Report

Posted 5 years ago

The Really Good Whisky Company is rated 4.7 based on 1,818 reviews