The Really Good Whisky Company Reviews

Name: The Really Good Whisky Company
Address: 6 Lyttelton Road, London, London
Rating: 4.72

4.7 Rating 1,912 Reviews

94 %

of reviewers recommend The Really Good Whisky Company

Company Reviews

Metrics

Info

4.7

Based on 1,912 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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The Really Good Whisky Company 5 star review on 23rd May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Go 4 bottles of the "mystery flood-damaged bottles" but could have got them elsewhere for the same price/cheaper. the images they showed on the webiste were misleading as the had quality preimum bottles at the front.”

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Posted 4 years ago

“A make believe flood sale to sell £40 whisky for £60 I won't fall for it again”

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Posted 4 years ago

“I know for a fact that all you did was charge people £50 and hand out bottles of whiskey that retail for £39. I was a part of a group of 16 people who all entered into this scam and we all got the exact same bottle of whiskey (fancy that coincidence). This was not what was advertised and is an absolute joke and your company should be ashamed of how you went about it! Never Again!!! What was a possible subscription acquiring move became one negative for your NPS! I work in the SAAS space in the food sector and will actively ensure nobody I know ever ever orders from you if I can. Terrible company, no values and the only comforting thought is that while you’ve scammed people this time, every single one would have googled the price of the whiskey you so called sent in a lottery and they don’t forget. Every sale you made is a lost customer for life”

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Posted 4 years ago

“I’ll not be giving you any more business. Farming out 100’s of £30 unwater damaged bottles as £45+ Water damaged bottles because the “opportunity” presented itself shows your true business model. I know I’m not alone as everyone I know across the online whisky groups ended up with the same guff. Cheap way of loosing customers, but you only fool me once!”

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Posted 4 years ago

“Almost everyone I know got the same glenturret bottle including me Also some difficulties with the delivery was upsetting”

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Posted 4 years ago

“Was told orders over £100 got free postage yet was charged £8.95 for postage”

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Posted 4 years ago

“Received my whisky and they put the protection bottle cover over the whisky box and it crushed my box which is important to me as I’m a whisky collector”

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Posted 4 years ago

“You did not send a gift with the purchase i have made, as it was your promise to send a gift with the order.”

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Posted 5 years ago

“I have not seen the shipment as of 6/2/21. Your email letting me know the shipment has been made said I could check the link. There was no link on email. I have no idea where this shipment is. Steve”

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Posted 5 years ago

“Not good did not get box with my whisky”

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Posted 5 years ago

Oh no! We are SO sorry about this and are working to get this issue amended for you as quickly as possible.

Posted 5 years ago

“I haven't received my order yet, I'm waiting 10 days”

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Posted 5 years ago

We’re sorry to hear about your negative experience with us as we are constantly striving to improve our service. I have checked with our courier and it seems the courier has attempted 3 deliveries. Is there anything we can do from our side, perhaps telling the courier to come at a delivery time that works for you?

Posted 5 years ago

“Haven’t received my order :(”

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Posted 5 years ago

“I havent received my parcel”

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Posted 5 years ago

“Hopeless. Money taken, email stating that the product had been dispatched. In fact the product was sold out. No idea what IT system in use. Only good aspect was rapid refund. First and probably last time.”

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Posted 5 years ago

Hi Malcolm. Thanks for your feedback - we're glad you took the time as it helps us to grown and improve. Sometimes, realtime and systems are not aligned, especially when dealing with breakables such as whisky. We would never send out product unless it is perfect and then the numbers can be adjusted slightly and sometimes, as it's humans running the system (thankfully) we can make mistakes too. The important thing for us is to acknowledge the mistakes and then work to rectify and then not to repeat them. In this case, as you noted, we refunded the entire transaction straight away. Unfortunately, we can't magic another bottle so sorry that this has been disappointing for you.

Posted 5 years ago

“Sold me a bottle that didn't exist. Thought I bought it then got an email saying they messed up. Not good!”

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Posted 5 years ago

“I will never order anything from this website as they cancelled my order after sending me the confirmation without any valid reason. Also when I sent them email for explanation they never replied. So completely unreliable company for me .”

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Posted 5 years ago

“I have not yet received the product. I emailed your company asking for the shipping / tracking number, but not heard back.”

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Posted 6 years ago

“Total disappointment compared to previous years”

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Posted 6 years ago

“The $410 USD bottle of Glenmorangie Ealanta that I ordered arrived without its packaging. This was not listed as a no box bottle! I am very disappointed and will demand a return.”

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Posted 6 years ago

Thanks for your feedback Kelly - whilst we always strive to be 'mistake-free' just occasionally errors can happen (we put it down to being human beings ;o) Thanks for your patience whilst we resolved the error for you and many thanks for your custom.

Posted 6 years ago

The Really Good Whisky Company is rated 4.7 based on 1,912 reviews