The Really Good Whisky Company Reviews

Name: The Really Good Whisky Company
Address: 6 Lyttelton Road, London, London
Rating: 4.72

4.7 Rating 1,910 Reviews

94 %

of reviewers recommend The Really Good Whisky Company

Company Reviews

Metrics

Info

4.7

Based on 1,910 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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The Really Good Whisky Company 5 star review on 23rd May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appalling customer service Failed to send my order or notify me of a problem. When chased, told gift box for tasting set was missing but would send miniatures and include an extra one to compensate for lack of gift box. Chased them again before miniatures were finally sent and when they arrived 2 weeks after ordering they had sent 2 miniatures duplicated so ruined Christmas present. Have had no response to my email complaint - don’t shop with these people.”

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Posted 4 years ago

“Never received the package. I have emailed and not received a response.”

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Posted 4 years ago

“So far shipment has not been received”

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Posted 4 years ago

“OrderRGW4711 I HAVE NOT RECEIVED MY ORDER. I HAVE NOW SENT YOU TWO MAILS AND YOU HAVE NOT HAD THE DECENCY TO REPLY. I HAD A MAIL YO SAY YOU HAD MY ORDER , ALSO SAYING YOU WOULD LET ME KNOW WHEN IT WAS DESPATCHED. I AM STILL WAITINGVFOR THAT MAIL. I AM VERY DISAPPOONTED AS THERE WERE 2 CHRISTMAS PRESENTS IN MY ORDER. PLEASE EUTHER SEND MY GOODS OR GIVE ME A REFUND. O AM A PENSIONER ABD CANNOT AFFORD TO BUY ANYTHING ELSE THANK YOU JEAN JACKSON”

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Posted 4 years ago

“This order was to make up for our last-minute cancelled trip to the UK. I placed the order on November 29. I knew it wouldn't be here by Dec 1. But holy hell the link you sent me shows it arrived in NY on Dec 13. It shows the label is created and it has just sat there since. No estimated delivery and the carrier's note says it has NOT received the package.”

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Posted 4 years ago

“You used flood damage to flog off loads of bottles of glen turret, which is a terrible whisky.”

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Posted 4 years ago

“Not happy with the product”

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Posted 4 years ago

“I purchased a whisky advent calendar but before it was delivered by DHL they asked for 126 euros import tax. The rgwcompany agreed it was too high and said they'd sort it out but they never did, the calendar was sent back to uk and I never got it. Very disappointed.”

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Posted 4 years ago

Caroline - yes, this was extremely disappointing - trust us, for us - just as much as you! We've had PLENTY of calendars go through without these extra and unjustified charges by customs and it's unclear why they picked on your parcel :O( We did try very hard to argue it with them, and then of course, we refunded you in full once it was clear that they weren't going to correct their error. We can only apologise - we were left with a lost sale, lost cost of delivery (plus delivery back) and to add insult to injury, customs/the courier actually damaged the product in the meantime. We guess this poor review makes it the icing on the cake.

Posted 4 years ago

“Flood sale was a scam. Everyone I know received the same bottle.”

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Posted 4 years ago

“More or less everyone I know got the same bottle (which was under the promised value), from the same company.”

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Posted 4 years ago

“Disappointing. Good not shipped on time, had to chase twice before getting a delivery. No bonus dram sent with the item (as many other customers had received) and despite asking, nothing was sent. Not a company I have any intention of using again. Most items are overpriced and can be bought cheaper from other more reliable online businesses.”

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Posted 4 years ago

“Almost everyone I know in our whisky group got the same bottle of Glenturret. We had hoped the ballot would be fair and we would get a good selection to do a tasting with but we all ended up with the same £45 bottle of the old branding Glenturret Peated when we all paid £50 for the ballot. Really disappointed in this as we were hoping to help a company repair the same from the flood, but now just feel let down and disappointed. They did say they would swap or refund but it shouldn't have happened in the first place.”

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Posted 4 years ago

“Paid above market price for a bottle of water damaged stock, as did many others. Feels like a scam.”

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Posted 4 years ago

“I entered the lucky dip. Most of my whisky group got a bottle of below value £44 Glenturret. It seems that a lot of others also got Glenturret so it wasn't a phenomenon that was limited to our group. It made us wonder what percentage was glenturret and what percentage was other whiskies https://www.scotchmaltwhisky.co.uk/forum/viewtopic.php?t=8885”

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Posted 4 years ago

“Very disappointed to receive 2 bottles of lousy NAS Glenturret, as did my friends. It feels as if you couldn't sell these bottles so came up with this lottery idea. But there is no random factor here, since too many of these bottles arrived in one country, and I personally got 2 of them! You should have made a much better bottle spread. I do not feel there was a fair ballot here.”

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Posted 4 years ago

“Underwhelming”

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Posted 4 years ago

“In good faith, I purchased a bottle from the supposed 'lucky dip' they were running to help them stay in business after an apparently 'devastating' flood. Every single person I know, from various whisky clubs, got the same bottle – Glenturret. If you ordered more than one bottle, you might get something else as well, but you still got a Glenturret. Far from a lucky dip to "help a small business", this was a scam to clear stock, cleverly charging a higher price, and adding delivery on top. I don't mind about the money – I went into the supposed lucky dip knowingly. It’s the subterfuge that is extremely irksome. If they’d been honest and said “You’ll have to buy more than one bottle to stand a chance of getting something interesting”, I could have made an informed choice. Even more frustrating is the wider damage they’ve done. I’d think twice about supporting any other small business that put out a similar appeal, wondering if it was as scammy as this. Disgraceful behaviour, with no attempt to put it right.”

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Posted 4 years ago

“Will never buy from this company again.”

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Posted 4 years ago

“It was a scam Really pitiable whisky I payed to much for whiskey that ni one wants to drink”

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Posted 4 years ago

“Got a bottle of old Glenturret in my flood sale pair. My friend also got the same bottle. Online I've seen many others got the same bottle (well one of two Glenturret bottles). Really poor whisky. Feels like Really Good Whisky Company have used the flood sale as a way of shifting bad stock that they couldn't shift before. That's the sense I get anyway. Won't be buying from them again.”

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Posted 4 years ago

The Really Good Whisky Company is rated 4.7 based on 1,910 reviews