“I've been using Rave for a couple of years but the latest experience has left a bad taste in my mouth and i may not order from them again. I received my order late and the package had a rip so the coffee bag had leaked in the box leading to a mess when i opened it. I therefore had to buy coffee from else where while customer service could send me a new order. When i asked for some additional freebies as i had to buy coffee elsewhere in the few days the new bag would come i was told to just use the ripped bag. i thought this was very poor customer service as the product was damaged in the box and would have been very unhygenic to just used the faulty product (any thing could have gotten in to the packet during transport)”
Hey, thanks for taking the time to share your feedback and we’re really sorry to hear about the condition your order arrived in. That’s certainly not the experience we want for our customers.
As soon as we were made aware, our team arranged a replacement bag to be sent out and also provided a 10% discount code for your next order. We also advised that the coffee in the damaged bag could still be stored in an airtight container if you wished to use it in the meantime.
We completely understand your frustration and really appreciate you bringing this to our attention. If there’s anything further we can help with, please don’t hesitate to reach out to our team. ☕
“Bloody delicious. Look forward to it when I open my eyes every morning at the moment. Enjoyed every bag I’ve had and converted to a monthly subscription so I don’t run out. Got my colleague on it, and my dad. Can’t believe I’ve spent all these years without it tbh!”
Thanks so much for the great feedback! It really is the perfect way to kickstart your morning💥 And thank you for all the recommendations 🥰 Happy Brewing☕💛
“RAVE Coffee has impressed me. Their coffee storage is excellent, both practical and stylish, and the large size is just right for the 1 kg bags I buy. It keeps everything fresh and looks great on the counter. When I contacted their customer service for help adjusting my extraction settings, they were quick to reply and genuinely helpful. You can tell they really care about both their coffee and their customers. My preferred bean is the No5 Fudge blend and I buy the whole beans.”
Thank you for the feedback! The Airscape is the perfect way to keep the coffee fresh while still being stylish😎 We're so happy to hear our customer service team have been helpful and so glad you're loving the beans🥰💛
“Ordered on a Saturday night, received freshly roasted on tuesday morning. Coffee is amazing and this company obviously has freshness and customer satisfaction as the front of what they do. Will definitely be a return customer!”
“My absolute favourite coffee. I love buying from businesses with good values and business practices which is exactly what Rave is. The customer service and delivery is always reliable too!”
