“Coffee was tasty and I enjoyed it untill I put a scope of ground coffee into my automatic ground chamber and in that spoon was a bean of coffee and I believe it damaged it as now machine don't work.”
Thanks for your feedback and we're really sorry to hear about your experience. On rare occasions a whole bean can remain in a bag of pre-ground coffee during the grinding process, and we apologise for the inconvenience this caused. We're glad to hear from your email that you were able to get your machine back up and running, but we completely understand the frustration. If there’s ever anything further we can help with, please don’t hesitate to reach out to our team. ☕
“Tried Expresso blend no 4 for the first time.
I have to admit that although the strength was shown as 5, I found it rather weak on taste.
This will not stop me buying from Rave but will purchase my normal beans in future.”
Thanks for sharing your experience Tony! If you’d like, we can suggest an alternative that might suit your taste better, just send us an email to info@ravecoffee.co.uk ☕😊
“I am very happy with Rave Coffee. I struggled to find a retailer that put me in full control of the order frequency. Many other companies force a 2 week or more cycle on to you but Rave lets me buy what I want when I want it. The option to easily skip and pause is brilliant and I know exactly how much I'm spending. As for the coffee itself, I always try a different roast or blend and have not found one I even remotely dislike. The wide variety of choice has also allowed me to dial in my own preferences. I also really appreciate their rewards program which regularly rewards me with offers and discounts”
Thank you so much, Nathan! 😊 We’re thrilled you’re enjoying the flexibility, variety, and rewards. Happy brewing and we can’t wait to help you discover your next favourite roast ☕
“This is the closest thing to home!
I used to look so bad for something that tastes as good as coffee back at home since V60 is the most drank coffee there, where you can actually taste the different notes and smell a real coffee rather than a burnt one.
I tried 3 roasters and yet I can say hands down rave has the best specialty coffee beans in the uk!
Looking forward to try all different beans!”
Thank you so much! We’re thrilled you feel at home with our coffee and that you consider our beans the best in the UK. We can’t wait for you to try more varieties ☕😊
“Tried various blends trying to get a flavour that both smelt and tasted right for me. Discovered RAVE five years ago and have been buying their Signature Blend No.1 ever since. Great mail order service. Highly recommend them.”
“I've been using Rave for a couple of years but the latest experience has left a bad taste in my mouth and i may not order from them again. I received my order late and the package had a rip so the coffee bag had leaked in the box leading to a mess when i opened it. I therefore had to buy coffee from else where while customer service could send me a new order. When i asked for some additional freebies as i had to buy coffee elsewhere in the few days the new bag would come i was told to just use the ripped bag. i thought this was very poor customer service as the product was damaged in the box and would have been very unhygenic to just used the faulty product (any thing could have gotten in to the packet during transport)”
Hey, thanks for taking the time to share your feedback and we’re really sorry to hear about the condition your order arrived in. That’s certainly not the experience we want for our customers.
As soon as we were made aware, our team arranged a replacement bag to be sent out and also provided a 10% discount code for your next order. We also advised that the coffee in the damaged bag could still be stored in an airtight container if you wished to use it in the meantime.
We completely understand your frustration and really appreciate you bringing this to our attention. If there’s anything further we can help with, please don’t hesitate to reach out to our team. ☕
