Rattle and Drum Reviews

Name: Rattle and Drum
Address: 77-81 Osmaston Road Derby DE1 2JH, Derby
Rating: 4.88

4.9 Rating 3,971 Reviews

98 %

of reviewers recommend Rattle and Drum

4.9

Based on 3,971 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Rattle and Drum:

Rattle & Drum Music is an independent musical instrument retailer based in Derby, UK. Established in the nineties as a drum and percussion specialist, we are now one of the country’s leading independent musical instrument stores, keeping it simple and specialising in the key ingredients of all great music - guitar, bass and drums! We stock the very best brands in the business, with hundreds of acoustic, bass and electric guitars, a vast range of amps, pedals and accessories and we have one of the best drum and percussion showrooms in the UK.

Visit Website

Phone:

01332 341414

Email:

martin@rattleanddrum.com

Location:

77-81 Osmaston Road Derby DE1 2JH
Derby
DE1 2JH

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Rattle and Drum 5 star review on 29th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery which I am very happy about. When the drum head arrived however, there was no extra packaging around the box, so the box got quite damaged in transit, which In turn seems to have damaged the drum head (snare side) so a fragile head anyway. Although saying that, I will be shopping here again.”

Helpful Report

Posted 8 years ago

Hi, so sorry to hear that your head was damaged in transit. Clearly it should have been in another box. I'm happy to replace it for you. Just contact the store and let us know your order number and we'll sort the right size.

Posted 8 years ago

“I was disappointed as I received item without original package”

Helpful Report

Posted 11 years ago

“insufficient postage applied to item which resulted it being downgraded to second class so took a week to arrive - shame”

Helpful Report

Posted 11 years ago

Hi Julia, we take customer service very seriously and I'm very to sorry to hear about what happened in your situation. As I'm sure you can imagine we send out hundreds of items a week and inevitably the occasional package gets the wrong postage amount on it as many items straddle the various postage bands. However, the way our mail system works is that if an item is deemed to be underpaid by the Royal Mail it should still be delivered First Class to you the customer, and we get charged an additional fee at our end. An additional cost for us but the customer is unaffected and receives the item as expected. Your case is only the second time we have had an item turn up late having been wrongly assigned by the Post Office to Second Class and unfortunately I can't give a good explanation for why this has happened, it certainly isn't how it should work! Regardless, we are very sorry the delivery was slow to reach you and completely understand your frustration. Ineveitably with hundreds of orders a week occasionaly things go wrong but we will always try to make amends if possible and I have emailed you in regards to this. Kind Regards Matt Director Rattle & Drum Ltd

Posted 11 years ago

Rattle and Drum is rated 4.9 based on 3,971 reviews