Rainbow Club Reviews

Name: Rainbow Club
Address: Hennock CourtHennock RoadMarsh Barton, ,, Exeter
Rating: 4.63

4.6 Rating 1,461 Reviews

92 %

of reviewers recommend Rainbow Club

4.6

Based on 1,461 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Rainbow Club:

Rainbow Club have been designing, making and colouring handmade satin wedding and occasion shoes since 1986 and we are now firmly established as the UK’s leading and most inspirational producers. We have over 600 UK stockists and 55 Republic of Ireland stockists who hold a wide range of products across our collections.

Visit Website

Phone:

01392 207030

Email:

enquiries@rainbowclub.co.uk

Location:

Hennock CourtHennock RoadMarsh Barton, ,
Exeter
EX2 8RU

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Rainbow Club 5 star review on 19th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ive bought two pairs of Rainbow shoes for my bridesmaid and myself, over the moon with them!”

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Posted 7 years ago

“I ordered a pair of shoes style Penny They are a perfect fit I had them dyed Black Excellent service 5*”

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Posted 7 years ago

“Amazingly beautiful shoes delivered on time. They came so quickly I was able to take them to the shop to try on with my wedding dress. So comfortable as well!! A complete hit!”

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Posted 7 years ago

“Shoes were delivered within the promised timescale. They were really well packaged so arrived in perfect condition. Bought half a size larger as advised because my feet are slightly wider than average so the fit was perfect. Really looking forward to wearing them at my wedding in December.”

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Posted 7 years ago

“I adore my shoes!!! They are so beautiful. I'm going to feel a million dollars wearing them on my wedding day. Can't wait.”

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Posted 7 years ago

“Ordered a pair of shoes only to receive an email a week later to say they were out of stock and had been discontinued so there was no chance of me receiving them”

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Posted 7 years ago

Hi Thank you for your review. I am very sorry for this, our website should of informed you of the fact the shoes were out of stock before you placed the order so I can only apologise. If you need any help with finding a pair, or would like some information on what stock we have please email us on enquiries@rainbowclub.co.uk. Many thanks Julia

Posted 7 years ago

“Beautiful shoes that are comfortable. They look and feel amazing. Thank you so much”

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Posted 7 years ago

“""Rainbow club provided an excellent service for me. They replaced a pair of shoes which I had bought from a retailer which were slightly marked (but which I had not noticed in the shop and for which the shop refused to either give me my money back or replace the shoes). They were under no obligation to do this and I appreciate very much this gesture. The shoes are beautiful and received many compliments at my daughter's wedding.”

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Posted 7 years ago

“I bought some plain shoes but wanted to use shoe clips to make them a bit more glam. I bought the shoe clips that were suggested with the shoes but they dont stay on the shoes. The clip on the shoe clips is far too small so the clips pop off when you walk. They also rub against your heel so are very uncomfortable. I intend to dismantle the shoe clips and glue/sew them onto the back of the shoe”

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Posted 7 years ago

Hi Thank you for your review. I am very sorry to hear this, I have passed on your comments to our quality control department who will have a look in to this further. In the meantime, if we can help at all please do not hesitate to contact us on enquiries@rainbowclub.co.uk. Many thanks Julia

Posted 7 years ago

“Great service and quick delivery.”

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Posted 7 years ago

“Easy to use website, order arrived well packaged”

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Posted 7 years ago

“I have ordered 2 pairs of shoes off you both of which are lovely, only downfall is the bridal shoes I ordered for my self spear to have been worn / tried on, there is scuffs on the soles and a small mark to the actual shoe, other than that I can't fault them, beautiful comfy shoes and I can't wait to wear them on my wedding day”

Helpful Report

Posted 7 years ago

Hi Ebby Thank you for your review. I am sorry to hear this, we take great pride in your shoes arriving in pristine condition so can only thing these shoes were missed during quality control, apologies for this. We are happy to take the shoes back for an exchange, please contact us on enquiries@rainbowclub.co.uk if you would like to arrange this. Kind regards Julia

Posted 7 years ago

“I purchased 2 pairs of Rainbow Club shoes from John Lewis, had them sent to be dyed to match bridesmaids' dresses. The shoes were delivered back to my home address in perfect order, an exact colour match. The customer service experience has been excellent and the quality of the shoes extra special. I also have a pair, as I am the bride. They are so comfortable and well made.”

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Posted 7 years ago

“Over the moon with my purchase! Beautiful shoes! Just what I wanted! Fast delivery too! Can't wait to wear them on my wedding day!”

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Posted 7 years ago

“Nothing wrong with the service. Arrived quickly. It was the shoes. They were so small. No way they could be a kids size 13. Really disappointed they would be perfect for my little girls flower girl outfit but don't want to order the bigger size either.”

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Posted 7 years ago

Hi Thank you for your review. I am very sorry you found the shoes small, we try to keep our children's sizing as standard as possible, however as satin is such a stiff material this can make them feel slightly smaller. Please email us on enqurieis@rainbowclub.co.uk if you need any help with sizing or finding the perfect shoe. many thanks Julia

Posted 7 years ago

“This is the loveliest veil, so soft and delicate. Can wear straight down back or over shoulders depending where I put the comb. Perfect!”

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Posted 7 years ago

“Love my shoes and Quick delivery!”

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Posted 7 years ago

“Purchased a wedding shoe and the size in the box was different to the size on the box and what I ordered. Perhaps it would of been a good idea to of checked the order before it went out!?!?! I now have a very disappointed BRIDE to be.”

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Posted 7 years ago

Hi Thank you for your review. I am so sorry this happened, we try to check as many shoes as possible before they leave, however this one must have been missed. It is very unusual for something like this to happen so can only apologise. If we can help with anything please contact us on enquiries@rainbowclub.co.uk Kind regards Julia

Posted 7 years ago

“Shoes came slightly marked. But were returned and replaced very quickly.”

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Posted 7 years ago

“I had purchased a pair of beautiful rainbow shoes for my younger daughters wedding. everyone commented on them and in original ivory looked perfect with my outfit. my other daughter getting married and I spent ages going from shop to shop looking for light grey shoes but couldn't see anything I liked, I checked the rainbow shoes in central Milton Keynes they were beautiful but still loved my ones, I spoke to Rainbow who kindly advised they would dye the shoes a light grey for me. they arrived back on 8/8 and I could of cried they were perfect. thank you so much, xxx”

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Posted 7 years ago

Rainbow Club is rated 4.6 based on 1,461 reviews