Rainbow Club Reviews

Name: Rainbow Club
Address: Hennock CourtHennock RoadMarsh Barton, ,, Exeter
Rating: 4.63

4.6 Rating 1,465 Reviews

92 %

of reviewers recommend Rainbow Club

4.6

Based on 1,465 reviews

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About Rainbow Club:

Rainbow Club have been designing, making and colouring handmade satin wedding and occasion shoes since 1986 and we are now firmly established as the UK’s leading and most inspirational producers. We have over 600 UK stockists and 55 Republic of Ireland stockists who hold a wide range of products across our collections.

Visit Website

Phone:

01392 207030

Email:

enquiries@rainbowclub.co.uk

Location:

Hennock CourtHennock RoadMarsh Barton, ,
Exeter
EX2 8RU

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Rainbow Club 5 star review on 19th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I tried some Rainbow club shoes on whilst shopping for dresses. I was so taken with the comfort and style I ordered my very own pair straight away. They are classic, stylish and really comfy. Delivery was prompt and I'm just happy in every way!”

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Posted 11 years ago

“Can I suggest that before you request reviews from customers it would be a good idea to ascertain whether or not the items they have ordered have been delvered. I have not even received an email from you confirming my order or a notification of whether or not it has been dispatched yet!”

Helpful Report

Posted 11 years ago

Hi Mrs Rowan Jarvis, Thank you for your feedback. Please accept our apologies, the automatic review requests were not properly extended to compensate for the bank holiday period. Under normal circumstances we would have expected your order to be delivered by now. The confirmation order e-mail was generated on April 4th at 13:38, and the tracking information sent yesterday at 18:00. If you have not received these notifications, please double check your junk folder. I've taken the liberty of tracking your order and it will be delivered today between 10:16 and 11:16 today by DPD. Should you require anything further do please let me know and I will be happy to help. Best regards, Rainbow Club

Posted 11 years ago

“Quick delivery and great shoes!”

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Posted 11 years ago

“Very pleased with the overall product . Dispatching of product very good, The only let down was the courier company DPD who were appalling. While I appreciate they are separate company from you I feel you should know how rubbish the people that are delivering your products are! Other than that brilliant in all other aspects!”

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Posted 11 years ago

“The shoes fit perfectly! Over the moon with them. Thank you”

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Posted 11 years ago

“Excellent service, replied immediately to email & posted next day. Lovely friendly staff, have recommended already!”

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Posted 11 years ago

“Lovely shoes as described on Internet fast delivery and fantastic service”

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Posted 11 years ago

“Fast delivery & lovely quality wedding shoe, thank you”

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Posted 11 years ago

“I ordered a veil and shoes but have decided to return the items as they didn't match my expectations. The shoes were very hard with not much give in them and I thought they were quite "yellow" looking rather than ivory. The veil was not hemmed and looked like it had just been cut with scissors. The diamantes looked as though they might not last the wedding day let alone if I wanted to pass the veil onto anyone to use in the future. I thought it was a good price at the time of purchasing, but I guess you get what you pay for. Sorry :/”

Helpful Report

Posted 11 years ago

Hi Stephanie Thank you for taking the time to review our products. We would like to try and explain the points you have highlighted to see if there is anything we can clear up or help with. As a business we are committed to making stylish, comfortable products. Satin shoes are by design a fixed construction, as opposed to leather moccasins which are designed to be loose so that they can wrap around your foot. All of our shoes feature a foam padding under foot to make sure they’re perfect for your special day, and we also offer a separate ‘Bliss’ lined collection which really dials up the comfort factor. I’m sorry that you were disappointed with the colour of the shoes you received. We know how important it is to get the just the right match between your wedding shoes and your dress, and we take extra care to make sure that our photographic process is as accurate as possible. We’ll review the photos of this style to see if there is any improvement which can be made. The shoes you purchased are part of our Else collection which uses our exclusive Ivory Bridal Lace Satin. You will note that the flower embellishment on this style is not made of ivory, but is indeed a contrasting off white fabric. Please accept our apologies if the veil you received was anything less than perfect. We take great pride in the fact we have all of our veils hand made in our own factory here in the UK. Each piece is delicately made and are indeed cut by hand with care rather than by machine. I have personally spot checked the stock we’ve got currently to ensure that all of the items are properly finished and that the diamantes are of the specified premium quality we demand. Thank you once again for providing your feedback. We appreciate how busy this time must be for you. We will use your comments to help ensure that we fulfil our commitment to provide the best service and best products to all of our customers. Should you have any further queries, do please email us on enquiries@rainbowclub.co.uk and we will be happy to help. Many thanks

Posted 11 years ago

“The shoes arrived very quickly and in good condition. My only question is how easy it is to return them if I find that they do not fit... But hopefully they will fit just fine :)”

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Posted 11 years ago

“Delivered within 2 days of ordering. Arrived well packed and in perfect condition. Item was exactly as it appeared on the website. My only grouch is that it was quite a hefty price for such a small handbag! But that was my choice.”

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Posted 11 years ago

“They came very quick but I tried them on but the didn't rainbow sent an exchange and I got them when they said I would thanks rainbow club”

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Posted 11 years ago

“Excellent service, delivered within 48 hours, excellent product, will make my day , thankyou Rainbow people :-)”

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Posted 11 years ago

“Excellent quality and speedy delivery. Website very easy to navigate and products well explained.”

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Posted 11 years ago

“Excellent quick service. Good arrived when expected more than happy with my purchases well done Rainbow”

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Posted 11 years ago

“Very quick delivery and packed very well the shoes are a good fit too .”

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Posted 11 years ago

“Very happy with my shoes, look exactly the same as on the website. Very quick delivery too!”

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Posted 11 years ago

“Super!!!”

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Posted 11 years ago

“Could not ask for better customer service!! And the shoes??? Quality like i've never seen! love love love them! One very happy customer!! :-)”

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Posted 11 years ago

“Lovely shoe, and very comfi”

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Posted 11 years ago

Rainbow Club is rated 4.6 based on 1,465 reviews