R3 Data Recovery Reviews

Name: R3 Data Recovery
Address: Security House Royds Mill Windsor St, Security House Royds Mill Windsor St, Sheffield
Rating: 4.73

4.7 Rating 589 Reviews

95 %

of reviewers recommend R3 Data Recovery

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4.7

Based on 589 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

About R3 Data Recovery:

R3 Data Recovery is one of the best teams of data recovery engineers ever assembled in the UK. Security House is one of the few full data and disaster recovery labs in the UK accessible to all who need a high success rate reliable data recovery service from industry leading DR engineers at an affordable cost.

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Phone:

0800 999 3282

Email:

andy@r3datarecovery.com

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R3 Data Recovery 5 star review on 8th February 2023

281

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was charged £300 to receive back a random collection of photos. What was disappointing as well is that I was asked what I wanted to recover, and I said everything of course. But the focus was only put on photos. They started sending me 'bits' of pics to see if I recognised anything (???) .. just not a happy customer”

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“They recovered my priceless data, after I had given up. Thank you!”

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“R3 data were efficient and were able to recover all my files that I could not access on a broken pen drive. A huge relief!”

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“The successfully managed to retrieve my data and photos from my hard drive after my laptop crashed”

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“Managed to recover the data in less time than was originally quoted for. Excellent Service. Happy Client!”

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“All data recovered. Quick and efficient service with helpful and friendly staff.”

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“Yet again Andy and his professional team helped us with some vital data on a customer's disk. Fully recovered, again from a RAID array, but precisely and efficiently recovered. This business does what it says on the tin, thanks again guys.”

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“Excellent communication throughout the process and a very quick turnaround. I am extremely pleased with the results and would recommend R3 Data Recovery to anyone. who may require their services.”

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“From the moment i phoned R3 I knew I had come to the right place. They reassured me as to the likelihood of complete recovery of my data, and arranged a fast pickup. They actually collected the whole computer, cloned the hard drive, fitted the new hard drive and returned the computer to me within 48 hours of collection, fully working. Worth every penny, and highly recommended!!”

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“Retrieved data from my memory stick after my dog 'landed' on it whilst in my lap top. I thought years of work had gone, upset was an inderstatement. A fantastic job, saved my life!!!”

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“Not cheap but recovered 99% of my data that was accidentally deleted. Good communication throughout the experience too!”

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“your team were not honest with me on pricing/delivery”

R3 Data Recovery 1 star review on 30th October 2016

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(Croydon) -

Dear Malcolm We priced the work based on the description you gave that the drive was not faulty. "Came up on screen as data recovery in process , put it on charge then went into data recovey mode, then got the reboot screen on a loop " We found that in fact one of the 4 heads on this 1TB Hitachi drive had failed. We requited for the supply of a donor and attempted the rebuild and recovery. The recovery was successful but there was considerable damage to some files due to the extensive software data recovery / power cycling procedures prior to arriving with us. Many thanks for taking the time to leave a review and I am sorry that our communication fell below those you expected of us. The notes and the progress of the case show this was a difficult and prolonged case due to collection delays, sourcing parts and the additional platter damage caused before the drive arrived with us. For future if your data is important to you and a drive has a fault, stop immediately and get advice before attempting a recovery yourself, or allowing others to perform a recovery on a failing HDD or ssd. Andy and the team at R3

“Very efficient if very expensive!”

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“Your service was a million times better than another company who I had previously used (called Fields) who I was told is the 'best in the business' - You retrieved 3.5tb from the drive and Fields only got 1.5tb and most of it was corrupt! - Same drive two out comes and they charged twice the price!!!!”

R3 Data Recovery 5 star review on 30th October 2016

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(Essex) -

Many thanks for the review Alan, despite initially being undercut and you sending your drive to Fields Data Recovery(aka Rapid Data, Data Phoenix, DRS Data Recovery Specialists ) we have for almost 10 years out performed their success rates and at a consistently lower average invoice for actual successful recoveries. What has to be understood is R3 has been built to give the scale and expertise of the two largest data recovery businesses in the UK but at an accurate price point from quoting. We will only requite if the situation warrants it. Here our competitor had made very basic errors and actually made our tasks doing the recovery more involved and therefor less profitable. Technically they made much more profit to run their sales and customer services but in reality doing a poorer recovery than we do. R3 continue to stick to our principles of high success rates and quoting as accurately as possible at the outset. I am shocked that Fields charged double the cost for their attempt and we continue to support anyone told their drive is unrecoverable when in fact it just needs the tenacity and expertise team R3. Andy Butler R3 Data Recovery

“Excellent communication and customer service. Fast service at a time when I was very 'stressed' from loosing all my data and damaging a hard drive; excellent peace of mind was offered at all stages.”

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“terrible communication and bad customer service. problem with courier. Not kept up to date. Were not clear about the process”

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(London) -

I am sorry you felt that we were not clear with the process of recovery. We do our best to provide a fast and efficient service having learnt that for some clients the loss of data can be catastrophic, After something has gone wrong it is doubly frustrating if couriers, or communications have problems. We do accept that every month there are some issues with collections and deliveries and with such a large operation in terms of the resources needed for a recovery, we are doing our best to build the customer services and sales functions to keep up with lab capacity. A real data recovery lab like that at Security House in Sheffield is used Nationally and Internationally. We are have continually developed the systems to enable more consumers to gain access to what are the highest success rates of any data / disaster recovery lab. What we did deliver in your case was the best possible result from a drive that would have been deemed unrecoverable, the rebuilt and recovered drive still had such platter damage that not all data could be recovered. For those reading this. Every drive fails differently and the quality of the results can vary in the extremes of damage, each case is effectively unique. And each method developed is dependant on the drive, how it failed and what was done to it after failure and before delivery to a genuine data recovery lab. For us the recovery was a success but it was still overall only 44% of the data that could be recovered from the donor heads. More rebuilds and recovery attempts may improve on the results so far, but a drive in this condition in general would have been declared uneconomic to recover by most labs. We do try to help everyone and this can sometimes not be appreciated. Andy

Do not shake or knock drives in an attempt to fix or assess the functionality of a hard drive !. "Says the disks are still spinning but she says, "...a Technician shook it a little to tell." It isn't making any unusual noises, but all they get is a blue screen.

“Recovered all my data from a dead drive and returned it to me in good time.”

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“Very fast, efficient and effective service.”

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“R3 Data Recovery provided an excellent service, I found the staff to be very helpful and courteous, overall a very fast and excellent service was provided. Many thanks D Dewey (Mr)”

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“They respond quickly and service was very good and fast”

R3 Data Recovery 4 star review on 30th October 2016

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(HULL) -

Mnay thanks for the review Kanthi R3 deliver the very highest data recovery success rates in the UK. We have a local number for most towns and cities including Hull Portable WD Drives often suffer from abrupt disconnects or knocks or drops. In this case the recovery was quoted and completed for the £329+vat Glad we could be of services. Andy and the team at R3

R3 Data Recovery is rated 4.7 based on 589 reviews