Quest Motor Group Reviews

Name: Quest Motor Group
Address: 287, Rayne Road, Braintree, 287, Rayne Road, Braintree, Essex
Rating: 4.88

4.9 Rating 1,574 Reviews

98 %

of reviewers recommend Quest Motor Group

Company Reviews

Metrics

Info

4.9

Based on 1,574 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Quest Motor Group:

Quest Motor Group was founded back in 1924 by the Gozzett family and today is still run and owned by the same family who maintain many of the original principles Quest Motor Group was founded upon. This allows Quest Motor Group to give every customer the best experience possible whilst supporting the local communities and organisations around our dealerships.

Quest Motor Group. A Family Business Since 1924.

Visit Website

Phone:

01376 321456

Location:

287, Rayne Road, Braintree,
287, Rayne Road, Braintree
Essex
CM7 2QN

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Quest Motor Group 5 star review on 3rd March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used Quest for many years and the service I always get is first class.”

Helpful Report

(48738) - Posted 4 hours ago

“The service and care given is Ace. I am very experienced as have been going to this Dealership for 13 years. Geoff persevered calmly to overcome any and all Biometric Headaches when securing my purchase. The headache seemed insurmountable Despite it being past closing time Richard stayed to help. I left with my new car defying what happened due to Santandar very bad communications to Quest and Geoff The Workshop guys and Mechanics are Superb. They are the strongest link in the chain. Without them it would all fall apart. Together they form an unbreakable chain that produces Excellence for their Customers”

Helpful Report

(BraintreeUsed) - Posted 8 hours ago

“Great all-round service from the team at Quest Braintree”

Helpful Report

(48738) - Posted 9 hours ago

“Always professional and very helpful. The service is always exactly as promised the the team from quest. All the staff from all the different departments have explained and carried out as explained before any appointments . You should be very proud of your team.”

Helpful Report

(BraintreeSuzuki) - Posted 21 hours ago

“Have a service plan. Ended up having to pay for extras. Had a phone call about these but would have been better to have received an email too. It wasn't explained that these costs didn't include VAT and labour. It wasn't clear if these things were essential or recommended.”

Helpful Report

(48738) - Posted 2 days ago

We're disappointed to see you left us a 3-star review. As you'll see from our other reviews, we pride ourselves on delivering a 5-star experience, and in the majority of cases, we're happy to see that our customers have felt like we've exceeded this. As a family-run business which has been going in Essex since 1924, we like to think that we've made every experience with us easy, friendly and enjoyable. Unfortunately we’re unable to identify you as you have reviewed us anonymously, and we would very much like to speak with you to discuss the issues raised. Please do give us a call on 01376 321 456 or email us via helpdesk@questmotors.com so we can find out more. Feedback is incredibly valuable to us and we strive to give every customer a 5-star experience, so if there is anything that we can do better, we would very much like to hear from you. Kind regards The Quest Motor Group Team

Posted 2 days ago

“Excellent service”

Helpful Report

(48738) - Posted 2 days ago

Dear Mrs I Guppy, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 days ago

“The client service was excellent, but you cant give a 5 star review when the car was returned a day late.”

Helpful Report

(48738) - Posted 2 days ago

“I have been a customer for over 20 years and have always found great service.”

Helpful Report

(BraintreeSuzuki) - Posted 3 days ago

Dear Mrs Purkiss, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we have achieved this over the years. I will be sure to pass your kind words on to the team, and we'd like to thank you for your loyal custom. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 days ago

“Very good and very satisfied”

Helpful Report

(48738) - Posted 5 days ago

Dear Mr G Pini, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 days ago

“I always receive great service from Quest & appreciate the courtesy lift to Freeport and back.”

Helpful Report

(48738) - Posted 6 days ago

Dear Mr M Hogg, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 days ago

“Very friendly service reception team. Always do a good job. Nice clean car”

Helpful Report

(48738) - Posted 6 days ago

Dear Mr A Harris, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 days ago

“Excellent customer service”

Helpful Report

(48738) - Posted 6 days ago

Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 days ago

“Great and fast service staff courteous and helpful well traîned!”

Helpful Report

(48738) - Posted 6 days ago

Dear Mr J Bacon, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 days ago

“Vary happy with assistance and advice provided by Richard Cowan. Car delivered to home some 60 miles from the showroom.”

Helpful Report

(BraintreeSuzuki) - Posted 6 days ago

Dear Mrs Thomas, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to Richard and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 days ago

“Very helpful and welcoming from purchasing the car to the service department.”

Helpful Report

(BraintreeSuzuki) - Posted 1 week ago

Dear Patsy, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 days ago

“Rich Cowan was excellent at his job He makes you fell comfortable without going overboard Would definitely recommend him to anyone who wants a new car”

Helpful Report

(BraintreeUsed) - Posted 1 week ago

Dear Mr Pithers, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to Rich and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 days ago

“I have had my cars looked after at Quests for many,many years and have always been satisfied with the work carried out and the helpfulness of the staff!”

Helpful Report

(48738) - Posted 1 week ago

Dear Mrs M Robertson, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we have always achieved this. I will be sure to pass your kind words on to the team and thank you for your loyal custom! If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 week ago

“Excellent sevice”

Helpful Report

(48738) - Posted 1 week ago

Dear Mr B Collin, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 week ago

“Excellent service”

Helpful Report

(48738) - Posted 1 week ago

Dear Mr D Frost, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 week ago

“Anton was great. No pressure, friendly and informative. Wish all dealers were like this - if only”

Helpful Report

(BraintreeUsed) - Posted 1 week ago

Dear Mrs Robbens, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to Anton and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 week ago

Quest Motor Group is rated 4.9 based on 1,574 reviews