Quest Motor Group Reviews

Name: Quest Motor Group
Address: 287, Rayne Road, Braintree, 287, Rayne Road, Braintree, Essex
Rating: 4.88

4.9 Rating 1,570 Reviews

98 %

of reviewers recommend Quest Motor Group

Company Reviews

Metrics

Info

4.9

Based on 1,570 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Quest Motor Group:

Quest Motor Group was founded back in 1924 by the Gozzett family and today is still run and owned by the same family who maintain many of the original principles Quest Motor Group was founded upon. This allows Quest Motor Group to give every customer the best experience possible whilst supporting the local communities and organisations around our dealerships.

Quest Motor Group. A Family Business Since 1924.

Visit Website

Phone:

01376 321456

Location:

287, Rayne Road, Braintree,
287, Rayne Road, Braintree
Essex
CM7 2QN

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Quest Motor Group 5 star review on 3rd March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with sales person but have to wait a bit longer for car to be prepared”

Helpful Report

(Quest Motor Group) - Posted 2 years ago

Dear Mr Girling, Thanks for taking the time to leave us a good review! While we aim to have all our cars prepared to high standard and ready to drive away the same day, the Jeep you purchased had only arrived with us the day before. We perform thorough mechanical and visual checks on every vehicle, giving you peace of mind that your new car is up to our high standards, and safe for you and your family. Where your Jeep had only arrived with us the day before, we just needed a little time to perform these checks and carry out any work required. We're pleased you we are happy with our sales person Darren :)! If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 2 years ago

“Friendly very helpful”

Helpful Report

(QuestCommercials) - Posted 2 years ago

Dear Mr Wotton, Thanks for taking the time to leave us a good review! We aim to deliver a 5-star experience to every customer that visits us, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit to our Braintree Dealership you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 2 years ago

“Clear helpful website and good showroom experience”

Helpful Report

(Quest Motor Group) - Posted 2 years ago

Dear Mrs Burns, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 years ago

“So far so good pleasant sales person”

Helpful Report

(QuestCommercials) - Posted 2 years ago

Dear Mr Copleston, Thanks for taking the time to leave us a good review! We aim to deliver a 5-star experience to every customer that visits us, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit to our Braintree Dealership you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 2 years ago

“Nick was very helpful and explained everything concisely.. Thankyou”

Helpful Report

(QuestCommercials) - Posted 2 years ago

Hi, Thanks for taking the time to leave us a good review! We aim to deliver a 5-star experience to every customer that visits us, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit to our Braintree Dealership you'll feel we've improved enough to leave us a 5-star review. I'll pass your feedback onto Nick. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 2 years ago

“Very helpful salesman, although he specialised in one specific make, he was happy to help me look at all my choices. I went with the intention of buying so the sale was a pretty easy one. But he answered (or attempted to find out), any queries or questions I had. I have had a few dealings with the Braintree branch, always found them helpful Thank you”

Helpful Report

(QuestCommercials) - Posted 2 years ago

Dear Mrs Vazquez, Thanks for taking the time to leave us a good review! We aim to deliver a 5-star experience to every customer that visits us, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit to our Braintree Dealership you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 2 years ago

“Really helpful on choosing my car, listened to my needs (I’m disabled), and found a match that I like. Next bit not quite so good; I had a question I wanted to ask and it took 2 days to get through to ask it - I was told he would ring back in a few minutes to tell me when I could collect my car but it was actually 3 hours before he did. Meanwhile, I was waiting to arrange a lift and help to collect it so other people were also waiting for that call to happen. I’m due to collect the car tomorrow so hopefully that part will go ok.”

Helpful Report

(QuestCommercials) - Posted 2 years ago

Dear Miss Lee, Thanks for taking the time to leave us a review. We aim to deliver a 5-star experience to every customer that visits us, so whilst it's great to hear that we achieved 4-stars, we hope that the collection of your vehicle went smoothly and you'll update your review! We apologise for the delay in returning your call, however the team have been extremely busy the last few weeks due to the school summer holidays. Please accept our apologies. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 2 years ago

“Bought a citroen c4 grand picasso online at avery competitive price. Car was checked and valeted and all mot advisories completed. Good honest family owned business who i can recommend.”

Helpful Report

(Quest Motor Group) - Posted 2 years ago

Dear Mr Lambe, Thanks for taking the time to leave us a good review! We aim to deliver a 5-star experience to every customer that visits us, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit to our Braintree Dealership you'll feel we've improved enough to leave us a 5-star review. I'll pass your rating and kind words onto the team. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 2 years ago

“Found Stef very helpful”

Helpful Report

(QuestCommercials) - Posted 2 years ago

Dear Graham/Libby, Thanks for taking the time to leave us a good review! We aim to deliver a 5-star experience to every customer that visits us, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit to our Braintree Dealership you'll feel we've improved enough to leave us a 5-star review. I'll pass your rating and kind words onto Stef. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 2 years ago

“Very good service and polite sales person”

Helpful Report

(Quest Motor Group) - Posted 2 years ago

Hi, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 years ago

“Very friendly service and knowledgeable”

Helpful Report

(Quest Motor Group) - Posted 3 years ago

Dear Mr Blick, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 3 years ago

“Very disappointed and upset to read on Facebook you are moving out of Maldon. I had only the same day ordered a new car. Was6told anything. When I called in the same afternoon told a letter in the post. Nothing! Feel very disappointed and let down! I certainly shouldn't have read this on social media!”

Helpful Report

Posted 3 years ago

Dear Mrs Payne, Thanks for taking the time to leave us a review. We apologise you were not made aware that we are relocating our Maldon dealership to Braintree. We aim to continue supporting all our customers in and around Maldon from our Braintree dealership which is only a short 30-minute drive away - offering all the same great products, services and more. Please, rest assured our Braintree dealership will continue to support you and your new vehicle. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 3 years ago

“Because of covid and not meant to be open i couldn't have a test drive or have all the extras explained to me. I really only went to look not purchase.”

Helpful Report

(QuestCommercials) - Posted 3 years ago

Hi, Thanks for taking the time to leave us a good review! We aim to deliver a 5-star experience to every customer that visits us, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit to our Braintree Dealership you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 3 years ago

“Bought my Ford Kuga from Quest in October. Very pleased with the car but did have some issues within a week of purchase, Some scratches that I pointed out hadn't been done which meant I had to take the car back. Also I paid 300 pounds to have the special valet done inside and out. On getting the car back I found crisps packets in the drivers side door panel. I phoned them up and they said they would sort it out which they did. On getting the car back a second time I found half eaten sweets in the drivers door panel. Again the car had to go back. third time lucky but I will never pay for that service again. Must admit every time I phoned Quest they were very polite and apologetic.”

Helpful Report

(Quest Motor Group) - Posted 3 years ago

Hi, Thanks for taking the time to leave us a good review! We aim to deliver a 5-star experience to every customer that visits us, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit to our Braintree Dealership you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 3 years ago

“I chose you as you are within walking distance and I wanted a main dealer. Darren Flight was most helpful and very patient whilst we tried to make up our minds as to which car to have.”

Helpful Report

Posted 3 years ago

Dear Mr Morton, Thanks for taking the time to leave us a good review! We aim to deliver a 5-star experience to every customer that visits us, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit to our Maldon Dealership you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 3 years ago

“Good website, informative sales team, yet to see the vehicle but hope it matches expectations from the website viewing. One negative lets have all the extra goodies explained at the beginning please, most were but a couple at the end of the process around GAP and Carplan care Salesman always responded quickly to my numerous questions”

Helpful Report

(Quest Motor Group) - Posted 3 years ago

Dear Mr Fleming, Thanks for taking the time to leave us a good review! We aim to deliver a 5-star experience to every customer that visits us, so whilst it's great to hear that we achieved 4-stars, we'll take away your suggestions to improve and hope that during your next visit to our Braintree Dealership you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 3 years ago

“Very friendly and informative service.”

Helpful Report

Posted 3 years ago

Hi, Thanks for taking the time to leave us a good review! We aim to deliver a 5-star experience to every customer that visits us, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit to our Maldon Dealership you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 3 years ago

“Still managed to come up with a reasonable deal for my father in laws Vauxhall Mokka during these difficult Covid restrictions”

Helpful Report

(QuestCommercials) - Posted 3 years ago

Dear Mr Paul, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 3 years ago

“Picked up my new car yesterday. Love it. Thanks Ollie for getting things done quickly and smoothly. Shame about the under 25s not being covered by the 3 day insurance though.”

Helpful Report

(Quest Motor Group) - Posted 3 years ago

Hi, Thanks for taking the time to leave us a good review! We'll certainly take onboard your feedback about our free drive away insurance policy and look to see if there are any changes we can make to improve the experience for younger drivers. We aim to deliver a 5-star experience to every customer that visits us, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit to our Braintree Dealership you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 3 years ago

“Bradley looked after me well and kept me updated on any changes.”

Helpful Report

(QuestCommercials) - Posted 3 years ago

Dear Mr Lockhart, Thanks for taking the time to leave us a good review! We aim to deliver a 5-star experience to every customer that visits us, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit to our Braintree Dealership you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 3 years ago

Quest Motor Group is rated 4.9 based on 1,570 reviews