QAccounting Reviews - Read 232 Genuine Customer Reviews

Merchant Metrics


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.22 out of 5

About QAccounting:

QAccounting is one of the UK’s leading accountancy companies offering specialised contractor accounting packages. As expert contractor accountants with over thirty years of experience, we’ve helped thousands of individuals with their financial affairs since we started out under our previous name, Qdos Accounting.

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Phone:

01162437868

Email:

enquiries@qaccounting.com

Location:

Windsor HouseTroon Way Business CentreThurmastonLeicestershireLE4 9HA

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible service throughout forgetting to put through furlough requests last minute notice of tax amounts. Don’t return phone calls when asked. Not professional at all. Account manager always apologising blaming another department then not calling back. Very expensive when you end up having to do it yourself and spend half the day chasing them.”

“Extremely unhappy with service and several serious mistakes. We have given countless opportunities to rectify and have received weeks of fob offs and lack of response to queries. This has had serious financial consequences to our small business and we are devastated as a result. Please, if there is an escalation path, feel free to contact us as resolution to our problems would be our number 1 result.”

“Do not use this provider. Due to serious negligence I have suffered 3 fines from HMRC during 2 terrible years with this group. All 3 of the 'Client Managers' assigned to me have had almost zero knowledge of my accounts and have cost me signficantly in fines, time and stress. I am having to take legal action due to the serious issues caused. Avoid at all costs.”

“One of the worst accountancy firms I have ever dealt with....possibly the worst of all firms. I am fed up of constantly chasing emails and receiving no response. It has been over a month since I sent a query and have had no response at all, despite several chasers. This is not the first time this has happened either. I have zero confidence in the service provided or the quality of figures produced.”

“Customer since 2015. They used to be good when still trading as QDOS, now absolutely terrible. My company accounts last year were ready with just 2 days to go before HMRC deadline. This years accounts are also nowhere near ready months after year end. Each time I'm having to laboriously piece together info for them which they've already had from me. Why am I doing their job for them?! They can't communicate effectively, and don't seem to be able to get the accounts done correctly or on time, so I've ended our relationship and have a new accountant who is great and really highlights how awful QAccounting have become. Shame.”

“Terrible service. They considered my company as dormant even though it was trading. The account managers were unable to answer simple questions about how to transact inward and outward payments from the business account. Portal not recognising 90%+ of my business transactions even though they have third party view access. Repeatedly asking the same questions through email for items that I was awaiting confirmation from them. I moved accounting services before any legal requirements to file with companies house were due and am kicking myself for not doing it earlier. I consider every penny spent with them to be wasted and urge anyone looking for accounting services to stay clear of this company.”

“Avoid at all costs. I used QDos for around a year thinking I might save some money from my previous accountants. Boy was I wrong. It cost me SO much more in terms of time correcting their constant mistakes. VAT returns incorrect, annual company returns incorrect, annual personal tax incorrect. The problem here is they outsource their actual accounting to offshore "accountants" so whenever you ring "your accountant" you are frequently told "I will send them an email and we should get an answer tomorrow morning". I have been contracting since 1998 and can honestly say this was one of the worst mistakes I have ever made. Oh and transferring to another accountant took FOREVER with them delaying and not returning emails from the new accountant. And then they handed over incomplete data that required me to get involved. I dont want to put my name here because I fear I will still need to go back and ask for more information on topics even now.”

“It took them six months to get my accounts up an running when I transferred to QDOS. I have had to double check everything they do, they screwed up my self assessment this could have cost me double the amount that was due. I closed my account four months ago and they still have not transferred a full set of accounts to my new accountant. The Account Managers seem to be there only to pass messages on to the back office but nothing is ever followed up, there is no accountability, senior managers do not seem to be any better... I even emailed the CEO who did not even bother to acknowledge my email. Very disappointed, I'm taking my accounting and insurance elsewhere.”

“I transferred over my accounts more than a year back to QDOS and it's been a big pain since then. They seem to have outsourced all the stuff and don't seem to have a clue - have only "managers" whose job is to coordinate between the client (us) and the accounting team (perhaps outsourced).”

“Worst accounting firm I have ever used. I had to double check every single thing that they did, as they almost always did it wrong. For example, for my Company Accounts they forgot to include 2 invoices I sent them.

Also, they ask for the same information many times, wasting your time.

They take ages to get back to you with a helpful response. The Account Manager responds within 24 hours, but he/she is never helpful as he/she just passes the request to a qualified accountant.

Even after switching to a different accounting firm, they took ages to provide the necessary information. 6 months after switching, I'm still waiting on some things from them.”

“I have been an IT contractor for 15 years and have to say the accounting at QDOS was woeful from start to finish.
Late and Incorrect VAT returns. Incorrect to the point of professional negligence.
Totally disinterested and uncontactable client manager, AWOL most weeks.
I have now gone to a one person small time accounting company for my Ltd company returns, its a much better fit for a one man band operation such as mine.
QDOS do great business insurance, but their accounting service has left me frustrated and disappointed on a monthly basis. Avoid.”

“Pros"
?

Cons:
In my case it is rare that any instructions in respect to tax planning and accounting aspects are acted upon;
The Account Manager is slow to respond and in some cases never responds;
For the simple accounting performed the cost is high;
There seems to be an inherent failure to communicate effectively with customers.”

Really sorry to hear that you have felt let down by our service. We do however appreciate the honest feedback. I understand that the outstanding issues were escalated to and rectified by our Operations Manager, but for any future concern, all of our clients now have dedicated Accountants that they have unlimited access to 5 days a week. Our Client Managers work hard to ensure that all of our client's queries are responded to and answered in a timely manner. We strive to ensure that all of our clients are provided with a very competent service, and our accountants work hard to keep up our reputation of a leading contractor accountant.

“Great service from Customer Services but fulfilment was simply awful. In nearly four months as a client I never received a single monthly snapshot. The VAT Report was misfiled and I ended up paying VAT a couple of days late and suffered a massive fine. This is probably the worst professional services experience I've had. I'm going back to my previous accountant and - once again - I've learned the lesson that you get what you pay for.”

QAccounting is rated 4.60 based on 232 reviews