Pure Cremation Reviews

"Brilliant service kind compassionate and kept things simple can't thank Steph who dropped johns ashes lovely people all round thankyou"

"Amazing company. My mum didn\u2019t have a plan in place, but had told me she wanted a Pure Cremation. The morning that she passed, I googled Pure Cremation and called to start the process, which they made very easy, considering the circumstances. After half an hour on the phone, going through the necessities, all was arranged and paid for. Mum was collected that afternoon and taken midway to Bury St Edmond\u2019s (we live in Norfolk). I was contacted by phone within the week to advise of the next step, which was that once they had received the \u2018green form\u2019 she would be collected and taken into their care in Andover, ready for the committal. They called again within a few days, when she was in their care and advised the committal date. The ashes did take a little longer than their 7-21 day period to be \u2018hand delivered\u2019, only because of the area I live in and that a representative did have to have an overnight stay. I was sent an email 2 days before, giving me an 4 hour window for delivery. I was then called the morning of delivery to be given a more definite time. I had paid for 2 urns, which are eco friendly and pretty. The representative was friendly and compassionate. I couldn\u2019t have wished for a better service. Thank you so much for taking care of my mum \u2764\ufe0f Highly recommend "

"Compassionate caring thoughtful helpful \r\nWhen my mum died and I made that phone call, the help and compassion I received was amazing, when they came to get my mum I didn't want her to go but they were gentle and took their time talking with me and my family, they treated mum with respect and gave us time so we were ready to let her go, then later we were kept informed of all details with so much consideration. On the day my mum was returned to me it was very emotional and the lovely lady who brought my mum home sat with me and helped me through it and I'm so grateful for the warm she gave me and from everyone from Pure Cremation. Thank you for treating my mum with dignity and respect and for being patient and understanding with me. If I had any questions there was always someone to help but you never felt anything was being rushed they went at your pace in a very calm and friendly manner. "

"I found Pure Cremation fully understanding.,professional and made a difficult time so much more easier for me. They treated my father with the dignity and respect he deserved. "

"The team were all lovely and professional explained everything really clearly so I knew what was happening. Which reassured me in such sad circumstances. My uncle was returned hand delivered and Helen who bought him home was very compassionate and explained everything in the bag and I thank you for your assistance and this time. "

"Very caring service from beginning to end the lady who bought back my husband's ashes was amazing "

"Arrangements were handled with compassion and professional care. I must mention Lee Jones as being outstanding and Brooke who delivered my husband's ashes was lovely. "