Apart from you wanting money up front before you do anything ( I now know why because no one would pay for this service after) you never once did what you said you would do, communication was zero, we kept phoning you to find out what was going on, you kept saying that you were waiting for documents to come back from the hospital but the hospital phoned us and asked us what was going on and apparently they had not even been informed by yourselves that you were handling everything, when you told us you would phone back you didn’t, my last phone call to you was 2 days before the cremation date as we did not know if it was going to take place or not on the date you said, I was told I was on the list to phone later that day, but was all going ahead and that you would phone us after the cremation normally the next day or the one after just to let us know everything went ok, NOTHING, finally we heard from a man who told us he would bring the ashes back on Wednesday 24/11/2021 which he did. The only reason we used pure cremation was because my wife’s mother had no one left but us two and that we thought it would be really sad just to have 2 people at the funeral, I really wish now we had gone for a proper funeral service as I know we would have been looked after right from the start, we are both sorry we ever used you. It has made my wife quite ill and very sad.