Pure Cremation Reviews

Name: Pure Cremation
Address: Charlton Park Crematorium Charlton Down, Charlton Park Crematorium Charlton Down, Hampshire
Rating: 4.84

4.8 Rating 6,051 Reviews

96 %

of reviewers recommend Pure Cremation

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Phone:

0800 033 7737

Email:

info@purecremation.co.uk

Location:

Charlton Park Crematorium Charlton Down,
Charlton Park Crematorium Charlton Down
Hampshire
SP11 0TA

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Pure Cremation 5 star review on 20th September 2025

131

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Like so many this is a new experience for me . From my first phone call to receiving my late wife’s ashes I was kept informed. I would like to give a special thank you to the young lady who returned the ashes such a difficult job but carried out with so much decorum. I would sincerely thank all at Pure Cremation.”

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Posted 4 months ago

Thank you so much for your kind words. It's good to know that you felt informed and cared for throughout. Your special mention of our team member is greatly appreciated, and we will be sure to pass this feedback along to them. All the best, Pure Cremation Team

Posted 4 months ago

“Simple, easy, and helpful with compassionate staff. All explained at the outset by a simple telephone call. They removed a lot of the worry and stress from handling my loved ones cremation. I would highly recommend them.”

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Posted 4 months ago

Thank you so much for your touching review. We are pleased that we could ease your worries during such a difficult time. Best wishes, Pure Cremation Team

Posted 4 months ago

“From start to finish every member of the team I spoke to were kind, caring and considerate to my questions and timings. I couldn't have been happier with the service I received. Thank you so much for making it a little easier during this tough time. Would definitely recommend your service x”

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Posted 4 months ago

Thank you so much for your wonderful feedback. It's so good to know that you couldn't have been happier with the service you received. Your recommendation means the world to us. Best wishes, Pure Cremation Team

Posted 4 months ago

“Professional from start to finish.”

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Posted 4 months ago

Thank you so much for taking the time to share your experience. Kindest regards, Pure Cremation Team

Posted 4 months ago

“Helpful,considerate,caring and efficient.”

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Posted 4 months ago

Thank you for your feedback. We’re so pleased that you found our team helpful and caring. Your kind words motivate us to continue providing the best possible service to our families. All the best, Pure Cremation Team

Posted 4 months ago

“Purecremation have been absolutely brilliant from day one. Very courteous and caring service. Even when my dad's ashes were delivered back to my sister's they took the time to sit with her and comfort her. They made the whole sad process easy on both of us”

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Posted 4 months ago

Thank you, Neil, for sharing your experience with us. It means a lot to us to hear that we made this process a bit easier for you and your family. Kindest regards, Pure Cremation Team

Posted 4 months ago

“Really lovely experience and very lovely room we were in to say goodbye to a loved one”

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Posted 4 months ago

Thank you, David. We're truly glad that you had a positive experience with us. Best wishes, Pure Cremation Team

Posted 4 months ago

“Brilliant service, easy to use and understand. Thank you”

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Posted 4 months ago

Thank you for your lovely feedback. It's good to know we could make this time a little bit easier for you. Kindest regards, Pure Cremation Team

Posted 4 months ago

“Experience was faultless. Really appreciated the professionalism and empathy from 1st contact to receiving my Stepfathers ashes. Communication and support documentation was very informative and helpful during the process”

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Posted 4 months ago

Thank you so much for your wonderful feedback. Knowing our communication and support helped bring some clarity and comfort means a lot to us. Kindest regards, Pure Cremation Team

Posted 4 months ago

“We are so pleased that we chose Pure Cremation. Every step of the way they have been amazing- from our very first contact to the delivery of my mum’s ashes, they have kept us fully informed and listened to our every wish. Every person we came into contact with has been clear, friendly and professional. Every phone call has been answered within 30 secs or so and every time frame has been honoured. Thank you so much, we will certainly recommend your services to our friends Mark Workman”

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Posted 4 months ago

Thank you for sharing such a thoughtful reflection on your experience. It means so much to know that we could provide a respectful and caring service and honour your mum's wishes. Wishing you all the best, Pure Cremation Team

Posted 4 months ago

“Fantastic service, full of empathy, treated you like you were the only one going through this sad time. Could not fault the Service, all staff were incredibly sympathetic and extremely helpful, such a good plan and has allowed our family to have our own memorial in our own time. Fully recommend Pure Cremation 10/10”

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Posted 4 months ago

We're so glad that our service gave you space to remember your loved one in your own way, in your own time, that’s exactly what it's meant for. Thank you for your trust in us, and for your recommendation. All the very best, Pure Cremation Team

Posted 4 months ago

“Very personal and empathy also every step of the way good contact”

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Posted 4 months ago

Thank you so much for your lovely feedback. It means so much to hear that you felt truly supported every step of the way. Best wishes, Pure Cremation Team

Posted 4 months ago

“This ran very smoothly from beginning to end and did exactly what we hoped it would. Thankyou.”

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Posted 4 months ago

Thank you so much for your kind words, Hilary. We're pleased that everything ran smoothly and met your expectations. Kindest regards, Pure Cremation Team

Posted 4 months ago

“Very good and reliable”

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Posted 4 months ago

Thank you for your wonderful feedback. All the best, Pure Cremation Team

Posted 4 months ago

“Excellent service. We were treated with the upmost respect for our feelings at this very sad time. You really felt like they were there to support you through the whole thing. It was very efficient and very personal thank you.”

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Posted 4 months ago

Thank you for sharing your expeirence of our care. It means a lot to know you felt genuinely supported and cared for during such a difficult time. Take care, Pure Cremation Team

Posted 4 months ago

“The whole service was seamless and simple. We were updated at every step of my Dads journey from hospice to his ashes being returned to me.”

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Posted 4 months ago

Thank you for sharing your wonderful feedback with us. We're pleased you found the service seamless and felt informed throughout your father's journey. Take care, Pure Cremation Team

Posted 4 months ago

“The staff who dealt with us were so lovely. We weren't rushed to explain our needs or to make decisions. We felt totally supported and made to feel that our loved one was of the utmost importance to them while also being very sympathetic to our feelings. We were kept so well informed every step of the way from the first phone call right up to the day the ashes were hand delivered back to us. We can't thank Pure Cremation enough for their support, service and guidance through a very difficult time.”

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Posted 4 months ago

Thank you for your kind words. We’re really grateful you took the time to share your experience. It’s so important to us that families feel heard and supported, and knowing you felt that throughout the process truly means a lot. Best wishes, Pure Cremation Team

Posted 4 months ago

“The whole service from start to finish has been amazing, great staff communication throughout the process. I felt comfortable and confident with Pure cremation looking after my Nan.”

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Posted 4 months ago

Thank you so much for your thoughtful words. It really means a lot to know that the care provided by our team gave you confidence that your Nan was in safe hands. It was truly an honour to support you at this time. Best wishes, Pure Cremation Team

Posted 4 months ago

“What can I say, so easy to deal with sorted everything out for me. Also delivered him home to me. Thank you so much.”

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Posted 4 months ago

Thank you for your 5-star review. We’re so pleased that everything felt straightforward and that we could take care of things for you when it mattered most. Kindest regards, Pure Cremation Team

Posted 4 months ago

“From the second i phoned pure cremation to inform them of my mums passing they gave me 100% customer care, I was very nervous an they set my mind at ease, they took care of my mum an kept me updated with everything”

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Posted 4 months ago

Thank you for your heartfelt review. We're so glad to hear that our team could provide you with the support and reassurance you needed. It's wonderful to know we were able to care for your mum and keep you informed throughout the process. Best wishes, Pure Cremation Team

Posted 4 months ago

Pure Cremation is rated 4.8 based on 6,051 reviews