Promotor Direct LTD - thewheelshop.co.uk Reviews

Name: Promotor Direct LTD - thewheelshop.co.uk
Rating: 4.88

4.9 Rating 472 Reviews

97 %

of reviewers recommend Promotor Direct LTD - thewheelshop.co.uk

Company Reviews

Metrics

Info

4.9

Based on 472 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Phone:

01613025656

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Promotor Direct LTD - thewheelshop.co.uk 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a spare for a BMW 240 X-Drive. It arrived on time but just before I noticed that the X-Drive transmission needs the diameters all wheels to be with 1%. Looking at the picture on the website and checking on a tire (sic) calculator website I could see the 125/70 R18 was 4% smaller. And the next day I picked up a puncture! However when I took the new spare out the box the tyre was 125/80 R18 - within the 1%. Then I noticed the photos where I'd read the tyre size are 'representative'. So well done to TheWheelShop sending me just what I needed. And yes, I'm going to learn to read properly.”

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Posted 3 days ago

“Stuck on Dartmoor wet dark and miserable and forgot car comes with no spare tyre! Ordered new wheel - fantastic service Wheel arrived by lunchtime next day- perfect”

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Posted 5 days ago

“Great service. High quality .wheel spacer and tyre. Great jack and handle. Especially slot that goes on seal..padded and quality lever .easy operating jack.lovely cover for jack and wrench. Two sockets all great quality. Quick delivery and helpful staff. Thank you great service.”

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Posted 1 week ago

“My 408 wasn't listed so I contacted customer service, David was very helpful and sorted a spare wheel and cover. I placed an order and it arrived on time and is compatible with my 408.”

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Posted 2 weeks ago

“Ordered a space saver on 8th September for my new car, and it was delivered on 10th September. A very fast service. I put my new space saver wheel straight into the boot of my car and forgot all about it. On Sunday of this week, 30th November I was on my car forum and someone was looking for a space saver wheel, I thought I'll send him a recommendation for the Wheel Shop as they did a good service. Unknow to me the service was to get even better, when I went looking for a link to recommend the Wheel Shop I noticed that the wheel I ordered previously was the wrong wheel and the Wheel Shop only found out recently that there was a different stud pattern for my car. I contacted the Wheel Shop on Monday 1st December to enquire about the different wheels and they advised that they would replace the wrong Space Saver with the correct wheel at their cost and arrange for the wrong wheel to be collected. My replacement wheel arrived today Tuesday 2nd December and my return is arranged for tomorrow Wednesday 3rd December. I know this is a drawn out review but I need to let you know how efficient the service is at The Wheel Shop, and I would recommend them highly. Thank to Michael & Sarah from The Wheel Shop.”

Helpful Report

Posted 3 weeks ago

“I ordered a space saver wheel and kit for my 2025 VW Polo. I was aware that the wheel was second hand but unused which I was happy about. What I wasn't happy about was when I went to collect it. The tyre was nicely painted a shiny black to give the impression that it was fairly new, however the DOT code showed 3006 indicating it was manufactured in 2006, nineteen years ago. I pointed this out to the assistant who said this seemed wrong. He took it away and came back and said another tyre was being fitted to the wheel. I declined this and requested a refund. I suggested that this seemed sharp practice to try and sell an old tyre for £140 inc the kit. He told me it was a genuine mistake. I find this hard to believe. I will not be using The Wheel Shop again ! A very poor experience”

Helpful Report

Posted 3 weeks ago

Hello Ian, I would like to clarify our policy regarding the age of tyres. Typically, NEW tyres are considered suitable for retail sale for up to 5 years from the original date of production, provided they are stored according to the manufacturer's guidance. This '5-year rule' is an industry standard based on the German BRV recommendation. Because you purchased a second-hand tyre, the same age-related criteria used for new tyres do not apply. For second-hand tyres the one we have advertised for your car, there is currently no established standard to determine their expiry date, as their durability can be affected by various factors, such as temperature, load, and the velocity at which the vehicle travels. Regarding space-saver tyres, they do not have an expiration date as they are not typically exposed to the factors that can affect their durability. Even if the tyre is over 10 years old you would still be legally permitted to use that wheel. Spare wheels are typically stored in the boot and they are not subject to weather conditions that could cause rubber to crack or split. However, we strive to ship tyres that are not older than 10 years, recognising that age can be a concern for our customers. Because the tyre we supplied was over ten years old, we offered you an exchange for a 2024 tyre. Legally, we were not obligated to do this, but we understood your concerns about the age and attempted to resolve the issue. You did not accept our offer to replace the tyre with a brand-new one completely free of charge.

Posted 3 weeks ago

“Excellent service ordered on Friday space saver wheel and Jack arrived on the Monday well done everyone”

Helpful Report

Posted 4 weeks ago

“From my first contact with Kamila, Michael, and David answering my questions and seeking advice I must say what a team and company. well pleased with the products that I received and the speed that they arrived (next day). Do not hesitate to use this company.”

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Posted 1 month ago

“Absolute first class service. After being stupid enough to order the wrong size wheel for my new car i contacted david at the wheel shop and he promptly organised the return of the wrong wheel and very quickly ordered the correct size for me. So very helpful from start to finish. Will defo use again. Thanks guys.”

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Posted 1 month ago

“Excellent service ordered a spare wheel for fiat panda on mon delivered on Thursday would highly recommend for wheels”

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Posted 1 month ago

“Excellent product delivered. However, had to return as the spare wheel was no longer required. Straightforward returns procedure and no quibble full refund. Outstanding customer service.”

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Posted 1 month ago

“Michael thank you for supplying me with the spare wheel it fits perfect on my Jaecoo 7 PHEV will give us peace of mind on any long journey we do. Well packaged fast dispatch great product great service I recommend this company as they care about what they do!”

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Posted 2 months ago

“Fantastic Customer Service. We made a mistake with our order and the team were so helpful and responsive with correcting our error. Would 100% reccommend!”

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Posted 2 months ago

“Great service ordered on Monday and delivered on Wednesday. Wheel and parts very good standard, could not be happier. the peace of mind to have a spare is priceless.”

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Posted 2 months ago

“Very fast delivery, so impressed! Wheel was perfect, thank you”

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Posted 3 months ago

“Paradigm Recovery Firm: Your Path to Getting Money Back”

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Posted 3 months ago

“Ordered my skinny spare on tuesday and delivered thursday by dhl. Well packaged and delighted with my spare wheel. Many thanks”

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Posted 3 months ago

“Absolutely amazing quality product, only downside was a delivery delay however not the fault of the company. Wide range of products and a very reliable company!”

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Posted 3 months ago

“Ordered Space saver wheel for my Mercedes AMG 200, in case of a deflation, didn’t fancy the one time gunk supplied with the car. Good service and delivery, well put together package of the full kit which I am very pleased with. Recommended, Thank you.”

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Posted 4 months ago

“Brilliant service and Quality Product. Highly recommended. Ordered space saver kit on Wednesday evening arrived Friday morning.”

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Posted 4 months ago

Promotor Direct LTD - thewheelshop.co.uk is rated 4.9 based on 472 reviews