Promotor Direct LTD - thewheelshop.co.uk Reviews

Name: Promotor Direct LTD - thewheelshop.co.uk
Rating: 4.89

4.9 Rating 380 Reviews

97 %

of reviewers recommend Promotor Direct LTD - thewheelshop.co.uk

Company Reviews

Metrics

Info

4.9

Based on 380 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Phone:

01613025656

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Promotor Direct LTD - thewheelshop.co.uk 1 star review on 23rd May 2023

Rob

Promotor Direct LTD - thewheelshop.co.uk 5 star review on 1st April 2022

ANDY

Promotor Direct LTD - thewheelshop.co.uk 3 star review on 13th April 2021

Roxan

Promotor Direct LTD - thewheelshop.co.uk 5 star review on 6th October 2020

Sandra

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Made we wait in three times with no show before I gave up and had refund, this could be excused but attitude about it was so bad that I won’t be reordering from them, here is an idea when you mess your customers about instead of attitude how about saying sorry”

Helpful Report

Posted 11 months ago

I am writing to sincerely apologize for the delayed delivery of your recent order. We understand how frustrating it can be to experience such delays, and we deeply regret any inconvenience caused. At The Wheel Shop , we strive to provide a seamless and efficient delivery experience for all our customers. However, in this particular instance, the delay was beyond our control as it was caused by circumstances involving a third-party company responsible for the delivery process. Despite our best efforts, we were unable to expedite the situation due to factors beyond our influence. Attached: Email conversation screenshot showing our efforts to communicate and apologize for the situation. Thank you for your understanding, patience, and continued support. We deeply apologize for the inconvenience caused and look forward to serving you better in the future.

Posted 11 months ago

“17″ Space saver spare wheel + tool kit compatible with MG HS (2017-Present day) Unfortunately, this specific item cannot be secured in the boot of the vehicle because the securing bolt is too short. So currently I have a very heavy, dangerous spare wheel that cannot be secured. I have now got to try and find somebody that sells a securing a longer securing bolt. Very unhappy.”

Helpful Report

Posted 1 year ago

“I ordered a wheel & kit and the company's delivery company failed to deliver, let alone on time for the express delivery I paid for. At one point through the correspondence it seemed this may have been resolved until receiving a call from TWS and the argumentative person representing the company. Despite advising their delivery company had been given specific instructions in addition to the order, I had to remind this person who had paid the money, and who was the customer - I'll spend my money elsewhere and hopefully with a more reliable and courteous company - Road Hero has good reviews and a distribution network.”

Helpful Report

Posted 2 years ago

“Thank Kamila for excellent telephone manner and product knowledge, received order promptly, kind regards Dereck from Coulsdon Dereck”

Helpful Report

Posted 2 years ago

“Hallo! My name is Sune Johansson Bäckgatan 16C S93134 Skellefteå! I have ordered 1 sparewheel for MB Glc and 1for MB B class and I have PAID for it but only 1 wheel is delivered so I miss the wheel for B class”

Helpful Report

Posted 5 years ago

Hi, your order was split in to two separate parcel so one will fallow later on. I can see now that both items has been deliver.

Posted 5 years ago

Promotor Direct LTD - thewheelshop.co.uk is rated 4.9 based on 380 reviews