Promotor Direct LTD - thewheelshop.co.uk Reviews

Name: Promotor Direct LTD - thewheelshop.co.uk
Rating: 4.87

4.9 Rating 487 Reviews

97 %

of reviewers recommend Promotor Direct LTD - thewheelshop.co.uk

Company Reviews

Metrics

Info

4.9

Based on 487 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Phone:

01613025656

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Promotor Direct LTD - thewheelshop.co.uk 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a space saver wheel and kit for my 2025 VW Polo. I was aware that the wheel was second hand but unused which I was happy about. What I wasn't happy about was when I went to collect it. The tyre was nicely painted a shiny black to give the impression that it was fairly new, however the DOT code showed 3006 indicating it was manufactured in 2006, nineteen years ago. I pointed this out to the assistant who said this seemed wrong. He took it away and came back and said another tyre was being fitted to the wheel. I declined this and requested a refund. I suggested that this seemed sharp practice to try and sell an old tyre for £140 inc the kit. He told me it was a genuine mistake. I find this hard to believe. I will not be using The Wheel Shop again ! A very poor experience”

Helpful Report

Posted 2 months ago

Hello Ian, I would like to clarify our policy regarding the age of tyres. Typically, NEW tyres are considered suitable for retail sale for up to 5 years from the original date of production, provided they are stored according to the manufacturer's guidance. This '5-year rule' is an industry standard based on the German BRV recommendation. Because you purchased a second-hand tyre, the same age-related criteria used for new tyres do not apply. For second-hand tyres the one we have advertised for your car, there is currently no established standard to determine their expiry date, as their durability can be affected by various factors, such as temperature, load, and the velocity at which the vehicle travels. Regarding space-saver tyres, they do not have an expiration date as they are not typically exposed to the factors that can affect their durability. Even if the tyre is over 10 years old you would still be legally permitted to use that wheel. Spare wheels are typically stored in the boot and they are not subject to weather conditions that could cause rubber to crack or split. However, we strive to ship tyres that are not older than 10 years, recognising that age can be a concern for our customers. Because the tyre we supplied was over ten years old, we offered you an exchange for a 2024 tyre. Legally, we were not obligated to do this, but we understood your concerns about the age and attempted to resolve the issue. You did not accept our offer to replace the tyre with a brand-new one completely free of charge.

Posted 2 months ago

“Excellent service ordered on Friday space saver wheel and Jack arrived on the Monday well done everyone”

Helpful Report

Posted 2 months ago

“From my first contact with Kamila, Michael, and David answering my questions and seeking advice I must say what a team and company. well pleased with the products that I received and the speed that they arrived (next day). Do not hesitate to use this company.”

Helpful Report

Posted 3 months ago

“Absolute first class service. After being stupid enough to order the wrong size wheel for my new car i contacted david at the wheel shop and he promptly organised the return of the wrong wheel and very quickly ordered the correct size for me. So very helpful from start to finish. Will defo use again. Thanks guys.”

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Posted 3 months ago

“Excellent service ordered a spare wheel for fiat panda on mon delivered on Thursday would highly recommend for wheels”

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Posted 3 months ago

“Excellent product delivered. However, had to return as the spare wheel was no longer required. Straightforward returns procedure and no quibble full refund. Outstanding customer service.”

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Posted 3 months ago

“Michael thank you for supplying me with the spare wheel it fits perfect on my Jaecoo 7 PHEV will give us peace of mind on any long journey we do. Well packaged fast dispatch great product great service I recommend this company as they care about what they do!”

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Posted 3 months ago

“Fantastic Customer Service. We made a mistake with our order and the team were so helpful and responsive with correcting our error. Would 100% reccommend!”

Helpful Report

Posted 4 months ago

“Great service ordered on Monday and delivered on Wednesday. Wheel and parts very good standard, could not be happier. the peace of mind to have a spare is priceless.”

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Posted 4 months ago

“Very fast delivery, so impressed! Wheel was perfect, thank you”

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Posted 5 months ago

“Paradigm Recovery Firm: Your Path to Getting Money Back”

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Posted 5 months ago

“Ordered my skinny spare on tuesday and delivered thursday by dhl. Well packaged and delighted with my spare wheel. Many thanks”

Helpful Report

Posted 5 months ago

“Absolutely amazing quality product, only downside was a delivery delay however not the fault of the company. Wide range of products and a very reliable company!”

Helpful Report

Posted 5 months ago

“Ordered Space saver wheel for my Mercedes AMG 200, in case of a deflation, didn’t fancy the one time gunk supplied with the car. Good service and delivery, well put together package of the full kit which I am very pleased with. Recommended, Thank you.”

Helpful Report

Posted 6 months ago

“Brilliant service and Quality Product. Highly recommended. Ordered space saver kit on Wednesday evening arrived Friday morning.”

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Posted 6 months ago

“I was looking at e bay for a used tire and wheel. It was amusing to say the least. People selling junk at high prices .You will get excellent service and amazing prices from the Wheel Shop. Highly recommended. Why buy second hand from E bay when for just a bit more one can have a safe and reliable spare wheel and tire”

Helpful Report

Posted 6 months ago

“excellent service super quick delivery could not be happier,the peace of mind to have a spare is priceless”

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Posted 6 months ago

“Brilliant service and Quality Product. Ordered and delivered to Devon in less than 24hrs. Fits perfectly in the bootwell and replaces the Puncture Repair kit, which has been a waste of space!!!!! Received help with my questions which was of a great help. All round good experience.”

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Posted 6 months ago

“Had 2 wheels for different car from the wheel shop, excellent service, excellent products, well worth the money, don't know how they do it. Highly recommend them.”

Helpful Report

Posted 6 months ago

“Excellent service from start to finish, including prompt email replies from customer services (David) about my quieres. Ordered Friday and tyre arrived today - Monday. The tyre and wheel news looks brand new and the tools supplied are excellent with even a ratchet jack. Feel safer now with a spare tyre although I hope never to use it. Highly recommended.”

Helpful Report

Posted 6 months ago

Promotor Direct LTD - thewheelshop.co.uk is rated 4.9 based on 487 reviews