Promotor Direct LTD - thewheelshop.co.uk Reviews

Name: Promotor Direct LTD - thewheelshop.co.uk
Rating: 4.86

4.9 Rating 521 Reviews

96 %

of reviewers recommend Promotor Direct LTD - thewheelshop.co.uk

Company Reviews

Metrics

Info

4.9

Based on 521 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email

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Phone:

01613025656

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Promotor Direct LTD - thewheelshop.co.uk 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wanted a space saver for the new Aygo X hybrid, I had a previous Aygo X 2022 model and had a space saver for it, but the latest Aygo X has 5 stud wheels, not 4 which the old model has. I emailed customer service pointing this out as their listing was assuming the older space saver would fit the new Aygo. It doesn’t. I received a reply immediately, thanking me for the information, saying they should have a new space saver for the latest Aygo in about two weeks. In two weeks, I checked, and was sent a kit and wheel for my new Aygo., next day. Very impressed by customer service, very helpful, mannerly and did everything as expected. Excellent.”

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Posted 5 months ago

“Excellent company shame it took DHL three attempts to deliver my item saying no one was at home when we were here all the time.”

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Posted 6 months ago

“Bought for 2025 Mazda CX5, once the removeable plate, 3 bolts, is out and you can use old lining once trimmed, Bose thing is back in, happy. Couldn’t send photo due to site.”

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Posted 6 months ago

“Ordered one space saver wheel and tools on Wednesday but mistakenly ordered two!! Telephonend the wheel shop (in a panic) Thursday and within minutes they sorted the problem and changed the orders and promised to issue a refund for the second wheel immediately! I received the refund within 1 hour and the one wheel was delivered this morning, Friday!! What an excellent service! The best and most helpful customer service ever!!👍. The wheel and tools are excellent as well!🤗. Thank you”

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Posted 6 months ago

“Ordered over the phone Friday afternoon arrived 9am Monday. Easy ordering system. On the phone less than 4 minutes. Impressed with tool kit.👍”

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Posted 6 months ago

“Superb service and value. Ordered Thursday arrived Friday at 3pm. Couldn't possibly ask for more. Well done TheWheelShop.”

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Posted 6 months ago

“Ordered yesterday took the free delivery option 3-5 days and it arrived today. Amazing service and great price would definitely recommend”

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Posted 6 months ago

“Ordered a space saver wheel for SEAT Ibiza Absolutely brilliant company really good value for money and excellent delivery and wheel arrived as described”

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Posted 7 months ago

“I ordered my spacesaver spare from you on Tuesday and it arrived on Wednesday, excellent service. This was after spending 30 mins at my maindealers car showroom who informed me they could not get one for me !!”

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Posted 7 months ago

“Easy to order,price and quick delivery.Easy to install on my VW Tiguan fits great under boot floor with 3T jack and wheel brace provided also.Thanks The Wheel Shop.”

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Posted 7 months ago

“easy ordering good price fast delivery includes a good jack excellent thanks”

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Posted 7 months ago

“Very professional company and exceptional customer service. My father in law ordered the incorrect space saver wheel kit. I contacted customer services and spoke with Sarah who was so kind and understanding and helped to resolve the mistake easily and quickly. Big thank you to Sarah and the wheelshop team.”

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Posted 7 months ago

“Such helpful staff and clarified all our queries. Thank you for your help when we were stressed!”

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Posted 7 months ago

“I ordered a spare wheel kit for my Seat Ateca on Wednesday 8pm, It arrived today(friday) at 3.20 pm. That is excellent service from a highly reccomended company. All brand new & well packaged.Thank you very much.”

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Posted 7 months ago

“Very helpful person when I phoned. Wheel arrived within 3 days and at exactly the promised time. Highly recommend.”

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Posted 8 months ago

“I gave 1 star because I paid £14.95 for next day delivery that never happened but I emailed the wheel shop to let them know and they were very efficient with their customer service and refunded me the £14.95 immediately, I actually waited 4 days, not their fault I suppose, just using a rubbish courier, but happy with the outcome.”

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Posted 8 months ago

“Recently bought a 2023 Kia Niro EV and it just has the foam kit and no spare so after hearing horror stories of foam not working ect. Decided to get a space saver spare just incase,great price and service cannot recommend enough,better to have it and not need it than to need it and not have it 😁”

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Posted 8 months ago

“Paid £14.95 for next day delivery which wasn't fulfilled”

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Posted 8 months ago

“This company are fantastic and very helpful starting for next day delivery for us as we needed it in a hurry! Top class service 100% recommend”

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Posted 8 months ago

“Thanks people from the wheelshop absolutely spot on delivery really quick driver arrived earlier than stated which was good definitely recommend your business to anybody who is buying new car with no spare thank you”

Helpful Report

Posted 8 months ago

Promotor Direct LTD - thewheelshop.co.uk is rated 4.9 based on 521 reviews