Login
Start Free Trial Are you a business? Click Here

Proline Skates Reviews

4.7 Rating 3,792 Reviews
95 %
of reviewers recommend Proline Skates
Company Reviews Metrics Info
4.7
Based on 3,792 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
95%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Read Proline Skates Reviews
Visit Website

Phone:

02920499688

Email:

info@prolineskates.com

Location:

K1 SOUTHPOINT . FORESHORE ROAD,
A4 SOUTHPOINT . FORESHORE ROAD
Cardiff
CF10 4SP

Write Your review

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Kate Woods
Verified Buyer
“Very prompt delivery, thank you”
Helpful Report
Posted 2 years ago
David Campbell Campbell
Verified Buyer
“Have not received my item yet. Poor service”
Helpful Report
Posted 2 years ago
Jessica Scott
Verified Buyer
“excellent”
Helpful Report
Posted 2 years ago
Emma Groves
Verified Buyer
“Very helpful customer service and speedy delivery!”
Helpful Report
Posted 2 years ago
Lorraine Kenlin
Verified Buyer
“Great product. Easy to use website. Quick delivery. Fab service”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Ordered skates for my daughter and they arrived within 24 hours , arrived well packaged and in a lovely box with skate bag aswell.”
Helpful Report
Posted 2 years ago
Marilyn Smith
Verified Buyer
“Perfect service. Ordered paid received. Smooth and perfect.”
Helpful Report
Posted 2 years ago
Scott Brice
Verified Buyer
“Proline skates after sale is very good with a prompt and very informative response.”
Helpful Report
Posted 2 years ago
Tanya Bunston
Verified Buyer
“Still haven’t received my items”
Helpful Report
Posted 2 years ago
Julie Nelson-Nduka
Verified Buyer
“Excellent service, speedy delivery and thrilled with the roller hockey shoes. Thank you”
Helpful Report
Posted 2 years ago
Edward Trahearn
Verified Buyer
“Great service and quick delivery”
Helpful Report
Posted 2 years ago
Edward Trahearn
Verified Buyer
“Great service and quick delivery”
Helpful Report
Posted 2 years ago
Daniel Hawkins
Verified Buyer
“5 Stars. Great products great price and speedy delivery. 👍”
Helpful Report
Posted 2 years ago
R W Alderton
Verified Buyer
“Excellent reels of tape - bigger than the last lot (I think) - good price and quick delivery!”
Helpful Report
Posted 2 years ago
Acorn Pipework Services Ltd - Linda Jarrom
Verified Buyer
“Bought these for my grandson who has taken up roller hockey never got them off very pleased”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“A little disappointed my skates have been sat at the DHL depot for the last three days”
Helpful Report
Posted 2 years ago
Anne Harding
Verified Buyer
“Excellent customer service, fast delivery & great products- would highly recommend Proline Skates !”
Helpful Report
Posted 2 years ago
Tracey Jenkins
Verified Buyer
“Have ordered a few times from here good products will order again”
Helpful Report
Posted 2 years ago
David Rainsford
Verified Buyer
“Easy to order and fast delivery thanks”
Helpful Report
Posted 2 years ago
Lorraine Daniels
Verified Buyer
“I am still in shock by the appalling customer service I have received from Proline Skates. I ordered some skate covers for my son's skates (size 5). The set I ordered should cover a skate up to size 5.5. Once received I could not fit them on my son's skates - I tried and tried and I even broke a nail in the process. I rang customer service to see if they could send me a bigger size but that they would also pay for the postage back as the website had advised they would fit a size 5 skate -which it didn't. The customer service agent went to get a skate cover and said he could fit it on a skate that was size 5.5 and pretty much called me a liar. After going round in circles, the customer service agent was not going to pay for the return of the product. After much debating he finally agreed to pay for the return, but on the condition he would deduct £2.90 from my return if he could fit it on a skate. Anyway to cut a long story short, he deducted the £2.90. After also not refunding me for the postage to my house I was only refunded £10 in the end. For such a small amount of money to pay my postage - you would have had a happy customer, and I would have ordered a bigger size. I now have no confidence in ordering from your website again - the customer service agent was very rude and if I ordered something again that was faulty I would be worried that I would not get a refund. Please think twice before ordering with Proline Skates.”
Helpful Report
Posted 2 years ago
Hi there, We have spoken with the colleague involved here to get the full story. Firstly, the colleague in question did not call you a liar, he stated that the guards we had in the size you ordered fitted the skate size you were trying to fit them to by trying them on. This is not calling you a liar, this is just stating that product you purchased was correct in size to what was listed. You then ended up berating him for 10 minutes about how he called you liar for just stating that something fit when he tried it for you. You are correct in that it was stated we would send a free postage label and deduct the postage from the refund if the item did fit a Box 5 as stated on the listing. The item did fit a box 5 when returned so the the cost of return was deducted from your refund. We have taken images of this and are more than happy to send these over if you wish to see these. We do not appreciate the manor in which you spoke to our staff and can only hope that you do not speak this way to others in the future. Manners cost nothing.
Posted 2 years ago
Proline Skates is rated 4.7 based on 3,792 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request