“product was as described and delivered fast. There was a little damage to the beading but luckily it was on an end i was chopping off. otherwise it would of been 5stars”
“Very good product, good price as well. Would recommend. Unfortunately problem with the carriers used but customer service sorted this out immediately.”
“Excellent delivery and product was well packaged. I would have appreciated a little more info, when I called, in respect of queries relating to product use by a layman. However, this is a company serving tradespeople. So my expectation may have been too high. Very good product portfolio.”
“I ordered a Marcrist blade for cutting 10mm porcelain. It chipped the tile badly and Pro Tiler explained that it was only suitable for "rough cuts". I then ordered a Rubi blade instead which cuts better and after a discussion was able to get agreement for Pro Tiler to accept the return of the Marcrist under their "Best Tile Blade Ever or Your Money Back. (30 Day Money Back Guaranteed)".”
Hi Nicholas,
Thank you for your review. Sorry to hear that you've had an issue with your order.
Upon investigation, I can see that we have received the blade back but unfortunately, this was being handled by a member of staff who no longer works for the business and was not properly handed over to the sales team.
The refund will be processed today and will be back in your account in the next couple of days.
We would like to take this opportunity to apologise about the service you received, as this falls below our usual standards.
Kind Regards
Pro Tiler Tools
“Delivery was very fast and effective.
One comment I will make is I ordered 10 meters of matting And I think anyone would of expected it to come in one peice. No it came in a 4 meter section, a 5 meter section and. 1 meter section. If I wanted three pieces I would of specified, luckily I had membrane tape to get over this issue. The Fleece backing on the 4 meter section Was very dirty and I had to try clean it before using it. Guessing it was the end of the roll that was always subject to the floor and them cutting sections off. Will use shop again as very cheap and quick delivery”
“I did some research before buying and the Perfect Level Master is probably the most recommended levelling system. Overall this is a great product that makes it easy for DIY enthusiast to achieve a professional finish even if it is a bit pricey.”
“The goods were fine but the delivery was shocking. Paid £9.99 for the delivery driver to throw it over the side gates in the pouring rain and not even put a card through the door so we only found the delivery by chance ages later and it was soaked through the packaging. Not impressed at all.”
Hi Nick,
Thanks for taking the time to leave a review.
Sorry to hear you've had an issue with your delivery. This falls well below the standard that we expect from our couriers, so we will be passing this feedback to Tuffnells for you today.
Regards,
Pro Tiler Tools
“The suction lifter is excellent, works very well on concrete, granite and slightly riven flagstones. Great for the awkward areas and corners, very impressed.”
