Printster.co.uk Reviews

Name: Printster.co.uk
Address: Unit 5 Hemingway Center,Brunel Way,Bristol, ,, Unit 5 Hemingway Center,Brunel Way,Bristol, ,, Bristol
Rating: 4.68

4.7 Rating 20,705 Reviews

93 %

of reviewers recommend Printster.co.uk

4.7

Based on 20,705 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Printster.co.uk:

One of the UK's most popular online retailers of personalised gifts and fun party products, personalised face masks and much more!

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enquiries@printster.co.uk

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Printster.co.uk 5 star review on 16th September 2025

165

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered and paid for Express delivery but the mug wasn't dispatched until it's expected delivery day so unable to give it as a retirement gift. I contacted them for a refund and got the postage fee back. The mug also had 2 pictures, front and back, both of which were off centre - one very obviously. The print department viewed my photos and stated that it was within their quality guidelines. All in all, a thoroughly disappointing experience which I will never be repeating.”

Helpful Report

Posted 1 week ago

“I ordered a mug for my husband When it arrived it was a very dark colour on the out side. And the logo I wanted on was not ,well you can't see it , I would have thought they would a have printed the logo in a brighter Colour so it could be seen . So I'm quite disappointed with the result. This is the first time I've used this company and may be the last”

Helpful Report

Posted 2 weeks ago

“We ordered customised mugs special for an event and booked for express delivery in 2 days time, to arrive in time for our event. But we didn’t receive parcel in 2 days time but it arrived on the 5th day, when our event was over. Also few mugs came chipped. Not best experience.”

Helpful Report

Posted 2 weeks ago

“After ordering a mug for my Grandson as he was going up to high school. It arrived very quickly as l had payed for early delivery as it was needed promptly. I was so disappointed when l opened it.The front was perfect, however due to your software not allowing a blank back l informed you by writing in the rear box on the web and expected you to delete it. As you can see by the photo you didn’t. Having contacted you your response has been poor and negative, saying we should have contacted you beforehand by email. Q. How are we supposed to know that, as there is nothing on your website stating this?”

Helpful Report

Posted 3 weeks ago

“Extremely poor print delivered to me and when I emailed asking for a refund or a re-print was simply told that that was your ‘standard’. If that is your print standard, I am genuinely surprised you are still in business. Will not be shopping with you again or recommending to others.”

Helpful Report

Posted 3 weeks ago

“Never received my item, and completely unable to reach customer support.”

Helpful Report

Posted 1 month ago

“Poor service! As you can see my design in the right and the product that came a re TWO different colors! I reached out for them to redo and they refused, I asked for my money back and the ghosted me! DO NOT use these people poor service and quality”

Helpful Report

Posted 1 month ago

“Printed on the cup how l actually wanted the message printing on my cup ie the font , colour ,capitals”

Helpful Report

Posted 1 month ago

“The international delivery information on the site is misleading. It promised arrival within a specific week, but the item still hasn’t arrived. Although you clarified after the purchase via email that international deliveries would take longer, that information came too late. The item will no longer be useful when it arrives. Given the delay and inconvenience, I believe a full refund is fair and kindly request that it be processed.”

Helpful Report

Posted 1 month ago

“Initial review which stated my disappointment has been totally ignored”

Helpful Report

Posted 2 months ago

Hi Melanie, I'm really sorry we missed your initial message. I've now sent you an email to help resolve the issue you have experienced. We truly value your feedback and your experience with us. Best regards, Printster Customer Services

Posted 2 months ago

“If I could give zero stars, I absolutely would. I sent in high-quality photos of my son to be printed on coasters, and what I received was nothing short of unacceptable, all 8 coasters came back with a horrible yellow tint that completely ruined the images. What makes this even more infuriating is the complete lack of accountability from this company. No solution offered, no explanation, no effort to make it right, just a dismissive email from someone named Ibby stating: “We are unable to offer a reprint or refund for your coasters.” That’s it. No apology. No customer service. Just a flat-out refusal to help. This was supposed to be a meaningful, personalised gift, and instead I’m left with a set of coasters I wouldn’t even use as scrap. Absolutely disgraceful experience.”

Helpful Report

Posted 2 months ago

Hi Shakal, I'm sorry to hear that you were unhappy with your recent order. I've looked into this for you, and I can confirm that your order was escalated to the appropriate team for review. After a thorough assessment, it was determined that the item met our production standards. Best, Printster Customer Services

Posted 2 months ago

“I didn’t order from this company, I don’t know why I’m receiving emails.”

Helpful Report

Posted 2 months ago

Hi Liv, Thanks for your review. I have looked into this for you and can confirm an order was placed under your name and email on the 18th of June. Best, Printster Customer Services

Posted 2 months ago

“My order never arrived and I paid for express shipping”

Helpful Report

Posted 2 months ago

Hi Alexa, We’re sorry to hear about the delivery issue. Your order was returned to us due to a problem with the address. We’ve already reached out to you by email to get it resolved, and we’ll be happy to resend it as soon as we have confirmation. Best, Printster Customer Services

Posted 2 months ago

“Came late 2 days late. Was a present for my mum’s 60th from my late dad. Won’t be using again can’t even stick to delivery dates. Was very disappointed”

Helpful Report

Posted 2 months ago

Hi Mrs T, We're very sorry to hear your order arrived 2 days late, especially given how important the occasion was. We always do our best to meet delivery dates, but unfortunately, unforeseen delays can sometimes happen despite our best efforts. Best, Printster Customer Services

Posted 2 months ago

“I was rather disappointed, that even after sending a photograph of an old mug, they could not get the graphics the right size. Robert A V Jacobs”

Helpful Report

Posted 3 months ago

Hi Robert, Thank you for your feedback, and we're sorry to hear you were disappointed with the sizing of the graphics. We did our best to match the design based on the photo provided, but without exact dimensions, it's sometimes difficult to recreate sizing perfectly. We understand how important this was to you and regret that it didn’t meet your expectations. Best, Printster Customer Services

Posted 2 months ago

“Mug came with the logo on each side not being directly opposite, which looks weird. 3 weeks on still waiting for customer services to get back to me.”

Helpful Report

Posted 3 months ago

Hi, Thank you for your feedback. I can see that you’ve spoken with our team and that we were able to find a resolution for you. We trust that the outcome meets your expectations, but please do reach out if there’s anything more we can assist with. Best regards, Printster Customer Services

Posted 2 months ago

“Photos are not clear”

Helpful Report

Posted 3 months ago

Hi Srivalli, Thanks for your feedback, and we're sorry to hear the photos weren't as clear as expected. The final print quality can sometimes be affected by the resolution of the images provided, but we always aim to get the best result possible. Best, Printster Customer Services

Posted 2 months ago

“Because the quality is not good anymore.”

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Posted 3 months ago

“I did not receive the coasta I ordered”

Helpful Report

Posted 3 months ago

“Return policy is ridiculous.”

Helpful Report

Posted 3 months ago

Printster.co.uk is rated 4.7 based on 20,705 reviews