Printster.co.uk Reviews

Name: Printster.co.uk
Address: Unit 5 Hemingway Center,Brunel Way,Bristol, ,, Bristol
Rating: 4.68

4.7 Rating 18,841 Reviews

93 %

of reviewers recommend Printster.co.uk

4.7

Based on 18,841 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Printster.co.uk:

One of the UK's most popular online retailers of personalised gifts and fun party products, personalised face masks and much more!

Visit Website

Phone:

0330 223 2202

Email:

enquiries@printster.co.uk

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Printster.co.uk 5 star review on 18th April 2024

126

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid £10 for super fast delivery- not arrived 4 days later. Totally spoilt a reunion surprise”

Helpful Report

Posted 1 week ago

“Bought a mug as a keepsake for my dad's birthday as just lost his dog. He's opened it and it's broken in to many pieces. I've tried to gain a number for customer services to make a complaint as I'm heartbroken but could not find anything. Cant even log into my account. Not only that! DO NOT PURCHASE THE SWEETS! £3 for the tiniest selection of sweets and I mean THEY DONT FILL THE MUG AS ADVERTISED! As this has not been an easy process and rather time consuming - I have given a poor scoring”

Helpful Report

Posted 2 weeks ago

Hi Danielle, Thank you for your review and so sorry the items arrived in this condition. I am going to send an email to you with steps on how we can resolve this. If you do not receive this, please get in touch at enquiries@printster.co.uk Kind Regards, Charlotte

Posted 2 weeks ago

“I am sorry for my feedback but my order was of absolutely poor quality, without any creativity on your part. I am not satisfied.”

Helpful Report

Posted 1 month ago

“The customer service is awful. Their answer is they are happy with their quality and so you as the customer and your opinion do not matter. T shirt print quality is terrible - see through printing looks shocking”

Helpful Report

Posted 1 month ago

“Goid service and products, but I have been bombarded with emails despite being told I have unsubscribed.”

Helpful Report

Posted 1 month ago

Hi Jeremy, I'm sorry to hear that. I can see that you were unsubscribed on the 4th of March, and no marketing emails have been sent to you since then. If you have been sent another email from us, please do forward it to our team and we'd be happy to investigate. Best, Rob

Posted 1 month ago

“Totally disappointed with order , you can see the print clearly , don’t need to fill mug with hot water as you can already see it !!!”

Helpful Report

Posted 2 months ago

Hi Lorraine, Thank you for your review and we are sorry you are not happy with the items received. We do advise on this description of this mug that the writing may still be visible when cold. If you wish to get in touch via email with further information, please email enquiries@printster.co.uk. Kind Regards, Charlotte

Posted 2 months ago

“Even though I sent a professionally taken image for my mug, the image when placed on the mug was out of focus and made the mug look cheap. If they had made the image larger (like I wanted), I suspect the mug would have looked even worse. I also thought it common sense to have the photo background as the mug colour. I would not use this mug and paid some £12 (including postage) for it. So it would have been an expensive mug of tea. Never again. Not sure, if I can return because I inadvertently threw the packaging away. Who wants packaging lying around their home?”

Helpful Report

Posted 2 months ago

“We did not recieve our card and we are very disatisfyed”

Helpful Report

Posted 2 months ago

Hi Tasneem, Thank you for your review and sorry your item has not arrived with you. I am going to look into this now for you and resolve this issue. An email will be sent from me through enquiries@printster.co.uk shortly with information to double check and we can then work towards a resolution. We are sorry for any inconvenience caused by this. Kind Regards, Charlotte

Posted 2 months ago

“Don't like how the image shows up. It's ugly.”

Helpful Report

Posted 3 months ago

Hi Natalia, I'm sorry you're unhappy with how the photos are displayed on your mug. As my colleague has confirmed over email, this mug was produced correctly as it is shown on our website. Best, Rob

Posted 3 months ago

“Terrible!! The print is already coming off and I’ve just received it in the post . And the quality of the picture is awful”

Helpful Report

Posted 3 months ago

Hi there, I'm sorry to hear you're disappointed with your order - a peeling print & poor-quality image certainly don't meet our standards. If you could share more details with us via email, including the product you've received, our team will be happy to review this. Our email address is enquiries@printster.co.uk. Best, Rob

Posted 3 months ago

“I ordered a pair of personalised socks as a gift. I gave specific instructions on which face in the photo to use. They turned up and had both faces on so the gift was useless.”

Helpful Report

Posted 3 months ago

Hi there, I'm sorry that your socks arrived with the incorrect image. This certainly shouldn't happen, and our team would be happy to rectify this for you. Please could you send us an email to enquiries@printster.co.uk confirming your name and order details, and we'll be able to get this sorted. Best, Rob

Posted 3 months ago

“Very poor service, no opportunity to amend order. NEVER use them again”

Helpful Report

Posted 3 months ago

Hi there, I'm afraid once an order has been placed it is sent automatically to our production team to be produced. This is to ensure we get orders out to our customers as soon as possible, but unfortunately does mean we cannot amend any orders once they have been placed. I'm sorry for any inconvenience caused. Best, Rob

Posted 3 months ago

“Your website is rubbish! I would’ve spent a lot of money, but when I was uploading images and pressing save nothing was happening! I got stuff on another site and it took seconds it was amazing. Wouldn’t recommend sorry.”

Helpful Report

Posted 3 months ago

Hi Laura, I'm sorry you had trouble with our website. We'd be happy to look into this specific scenario if you could provide some further details (e.g. product you were trying to create). Our email address is enquiries@printster.co.uk. Best, Rob

Posted 3 months ago

“My cup came chipped at the top not happy”

Helpful Report

Posted 3 months ago

Hi Alicia, Thank you for your review and sorry this has happened. Please can you send images across to us via email of the item and packaging, I can refer this to production and we can look to organise a refund or replacement for you. The email address is enquiries@printster.co.uk. Kind Regards, Charlotte

Posted 3 months ago

“Fridge magnets were poor quality, I wouldn’t order again”

Helpful Report

Posted 3 months ago

“It came broken and I asked for a refund about two weeks ago and I still have not received my money”

Helpful Report

Posted 3 months ago

Hi Dylan, Thank you for your review and sorry the refund has not reached you yet. This has been done today and it should be with you in 3-5 working days. We are sorry for any inconvenience caused. Thanks, Charlotte

Posted 3 months ago

“Havnt received my order”

Helpful Report

Posted 3 months ago

Hi Caroline, thank you for your review and sorry this has not reached you. As advised over email we are waiting on this to be returned to us from Royal Mail and as soon as we have it, we will get the item resent out to you. We are sorry for any inconvenience caused. We will send an email when the item is on its way to you. Please do not hesitate to get in touch with any questions or queries in the mean time. We are sorry for any inconvenience caused. Kind Regards, Charlotte

Posted 3 months ago

“I made a mistake on my order the moment I had submitted it but I couldn’t find anywhere to cancel the order or at least edit it. I have paid for mugs that are just white. There should be a cancellation option. Won’t buy from you again”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your review and sorry for any inconvenience caused. As we begin the production time as soon as the order is placed we are not able to make a cancellation however I will pass your feedback on to the team for future. Please do not hesitate to get in touch with us with any further questions or queries. Thanks, Charlotte

Posted 3 months ago

“Didn’t print the word I asked for”

Helpful Report

Posted 3 months ago

Hi Helen, Thank you for your review and sorry for any inconvenience caused. As advised on the confirmation email we are not able to edit or change the personalisation on orders. When we received your email the order had already been completed. We apologise for any issues this caused you. Kind Regards, Charlotte

Posted 3 months ago

“I ordered a hoodie which was not big enough. I have been refused an exchange or a refund. The hoodie was not personalised but customer services state they could not re-sell it. I would not recommend this company at all”

Helpful Report

Posted 3 months ago

Printster.co.uk is rated 4.7 based on 18,841 reviews