Printster.co.uk Reviews

Name: Printster.co.uk
Address: Unit 5 Hemingway Center,Brunel Way,Bristol, ,, Unit 5 Hemingway Center,Brunel Way,Bristol, ,, Bristol
Rating: 4.68

4.7 Rating 20,550 Reviews

93 %

of reviewers recommend Printster.co.uk

4.7

Based on 20,550 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Printster.co.uk:

One of the UK's most popular online retailers of personalised gifts and fun party products, personalised face masks and much more!

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Email:

enquiries@printster.co.uk

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Printster.co.uk 5 star review on 24th June 2025

162

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Printed on the cup how l actually wanted the message printing on my cup ie the font , colour ,capitals”

Helpful Report

Posted 1 day ago

“The international delivery information on the site is misleading. It promised arrival within a specific week, but the item still hasn’t arrived. Although you clarified after the purchase via email that international deliveries would take longer, that information came too late. The item will no longer be useful when it arrives. Given the delay and inconvenience, I believe a full refund is fair and kindly request that it be processed.”

Helpful Report

Posted 1 week ago

“Initial review which stated my disappointment has been totally ignored”

Helpful Report

Posted 2 weeks ago

Hi Melanie, I'm really sorry we missed your initial message. I've now sent you an email to help resolve the issue you have experienced. We truly value your feedback and your experience with us. Best regards, Printster Customer Services

Posted 2 weeks ago

“If I could give zero stars, I absolutely would. I sent in high-quality photos of my son to be printed on coasters, and what I received was nothing short of unacceptable, all 8 coasters came back with a horrible yellow tint that completely ruined the images. What makes this even more infuriating is the complete lack of accountability from this company. No solution offered, no explanation, no effort to make it right, just a dismissive email from someone named Ibby stating: “We are unable to offer a reprint or refund for your coasters.” That’s it. No apology. No customer service. Just a flat-out refusal to help. This was supposed to be a meaningful, personalised gift, and instead I’m left with a set of coasters I wouldn’t even use as scrap. Absolutely disgraceful experience.”

Helpful Report

Posted 3 weeks ago

Hi Shakal, I'm sorry to hear that you were unhappy with your recent order. I've looked into this for you, and I can confirm that your order was escalated to the appropriate team for review. After a thorough assessment, it was determined that the item met our production standards. Best, Printster Customer Services

Posted 2 weeks ago

“I didn’t order from this company, I don’t know why I’m receiving emails.”

Helpful Report

Posted 3 weeks ago

Hi Liv, Thanks for your review. I have looked into this for you and can confirm an order was placed under your name and email on the 18th of June. Best, Printster Customer Services

Posted 2 weeks ago

“My order never arrived and I paid for express shipping”

Helpful Report

Posted 4 weeks ago

Hi Alexa, We’re sorry to hear about the delivery issue. Your order was returned to us due to a problem with the address. We’ve already reached out to you by email to get it resolved, and we’ll be happy to resend it as soon as we have confirmation. Best, Printster Customer Services

Posted 2 weeks ago

“Came late 2 days late. Was a present for my mum’s 60th from my late dad. Won’t be using again can’t even stick to delivery dates. Was very disappointed”

Helpful Report

Posted 1 month ago

Hi Mrs T, We're very sorry to hear your order arrived 2 days late, especially given how important the occasion was. We always do our best to meet delivery dates, but unfortunately, unforeseen delays can sometimes happen despite our best efforts. Best, Printster Customer Services

Posted 2 weeks ago

“I was rather disappointed, that even after sending a photograph of an old mug, they could not get the graphics the right size. Robert A V Jacobs”

Helpful Report

Posted 1 month ago

Hi Robert, Thank you for your feedback, and we're sorry to hear you were disappointed with the sizing of the graphics. We did our best to match the design based on the photo provided, but without exact dimensions, it's sometimes difficult to recreate sizing perfectly. We understand how important this was to you and regret that it didn’t meet your expectations. Best, Printster Customer Services

Posted 2 weeks ago

“Mug came with the logo on each side not being directly opposite, which looks weird. 3 weeks on still waiting for customer services to get back to me.”

Helpful Report

Posted 1 month ago

Hi, Thank you for your feedback. I can see that you’ve spoken with our team and that we were able to find a resolution for you. We trust that the outcome meets your expectations, but please do reach out if there’s anything more we can assist with. Best regards, Printster Customer Services

Posted 2 weeks ago

“Photos are not clear”

Helpful Report

Posted 1 month ago

Hi Srivalli, Thanks for your feedback, and we're sorry to hear the photos weren't as clear as expected. The final print quality can sometimes be affected by the resolution of the images provided, but we always aim to get the best result possible. Best, Printster Customer Services

Posted 2 weeks ago

“Because the quality is not good anymore.”

Helpful Report

Posted 1 month ago

“I did not receive the coasta I ordered”

Helpful Report

Posted 1 month ago

“Return policy is ridiculous.”

Helpful Report

Posted 1 month ago

“Requested refund for my order as the pictures are blurry/very poorly printed and the actual print is uneven. Nowhere in my order process did it flag my photos as being low quality and I have used the same photos on other sites with no issue. The main flaw is how uneven the print is (ending closer to the handle on one side than the other) which is a flaw on your part. Haven't received any response from their live chat either they've simply ignored me. Do not use this company.”

Helpful Report

Posted 1 month ago

“Quality is poor and image is visible despite blackout cup, unlike other magic mugs in contrast as shown”

Helpful Report

Posted 1 month ago

“Very bad service and product”

Helpful Report

Posted 2 months ago

“My card never turned up. I emailed a few times and they sent second one which didn't turn up either so I missed my friends birthday and got a refund.”

Helpful Report

Posted 2 months ago

“Very poor - paid £6.29 for express delivery (delivery estimated in two days) on some birthday bunting which nine days later, still hasn't arrived and so the item is pointless as the birthday has passed. Can't comment on the quality as I never received it - contacted them but they will only refund on the shipping. Avoid!”

Helpful Report

Posted 2 months ago

“Where is my order, it's been nearly a month?”

Helpful Report

Posted 2 months ago

“Didn’t arrive on time. Promised a refund if it didn’t arrive in the morning of the event (which it didn’t) and since then no contact from Prinster.”

Helpful Report

Posted 2 months ago

Printster.co.uk is rated 4.7 based on 20,550 reviews