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Printster.co.uk Reviews

4.7 Rating 18,896 Reviews

93 %

of reviewers recommend Printster.co.uk

Company Reviews

Product Reviews

4.7

Based on 18,896 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Printster.co.uk:

One of the UK's most popular online retailers of personalised gifts and fun party products, personalised face masks and much more!

Visit Website

Phone:

0330 223 2202

Email:

enquiries@printster.co.uk

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Printster.co.uk 5 star review on 1st May 2024

Printster.co.uk 5 star review on 1st May 2024

Printster.co.uk 5 star review on 23rd April 2024

Printster.co.uk 5 star review on 22nd April 2024

Printster.co.uk 5 star review on 18th April 2024

Printster.co.uk 5 star review on 18th April 2024

Printster.co.uk 5 star review on 12th April 2024

130

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absymal,damaged product and no offer of a refund only a replacement which is is not appropriate now that Christmas has passed. Sadly, i had to get my 81 year old father a replacement present from elsewhere. You should be ashamed of yourselves for the abysmal service you provide.”

Posted 4 months ago

“Never arrived yet”

Posted 4 months ago

“Poor customer service, I ordered 5 photo calendars at the towards the end of November 2023. By the middle of December they had still not been delivered, I emailed customer service twice. They just repeated what I put in my email. Eventually I called them, this time they said they would have them reprinted and issued a second time. Eventually they arrived just before Christmas, as they were late arriving I had to post them to my relatives as they were gifts and was to late to hand them over personally. I would not recommend this company.”

Posted 4 months ago

“I would not recommend as you can see the picture or writing before you put the hot water in I have purchased before from other companies, and this was never an issue”

Posted 4 months ago

Hi, Thank you for your review and sorry this has happened. We do advise in the mug information the personalisation may still be visible when the item is cold. Please feel free to send an email to enquiries@printster.co.uk with images so we can refer this to production. Thanks, Charlotte

Posted 4 months ago

“All the reviews on here seem to state a speedy service but 16 days later, I’ve yet to hear that my order has even been despatched! Very disappointing.”

Posted 4 months ago

Hi Hazel, I'm sorry you weren't notified of your order being dispatched. It was delivered to a safe place on the 8th of December, so it's disappointing to hear you haven't got it. A member of the team will be in touch with you shortly to resolve this. Best, Rob

Posted 4 months ago

“I'm devastated. It should have had a picture and message on and I've received two solid black mugs. These were Christmas presents!, I'm so upset.”

Posted 4 months ago

Hi Margaret, you ordered two of our heat-sensitive magic mugs. These appear black when cold, but if you add hot water the photo & text will magically appear! I'm sorry if this wasn't clear when you ordered, but give it a go and let us know if you have any further questions. Best, Rob

Posted 4 months ago

“Really poor quality printing onto the mug. Not clear and looks cheap. Over priced for what your get.”

Posted 4 months ago

Hi there, I'm sorry to hear you're disappointed with your mug. We get lots of really positive comments so this comes as a surprise. If you would like to discuss this further with our team at all, please contact us on enquiries@printster.co.uk. Best, Rob

Posted 4 months ago

“Won't be using this useless company again. Didn't send me my gift box then when I asked for a refund you didn't even refund me the correct amount.”

Posted 4 months ago

Hi there, I'm sorry to hear your gift box was missing. I have checked your order and can see that the team refunded you £1.43. While the full price of the gift box is £1.50, you used a 5% discount code at checkout bringing it down to £1.43. I hope this helps clear up any confusion, but if you have any further questions please feel free to get back in touch with us. Best, Rob

Posted 4 months ago

“The mug I ordered was poor quality, with most of the photos blurry. Would not purchase from this site in the future, I’m sorry :(”

Posted 4 months ago

Hi Angie, I'm sorry to hear you're not happy with your mug. If you get in touch with our team at enquiries@printster.co.uk we'd be happy to take a look at this for you. The quality of photos on the mug should be nearly as good as the originals provided and if this isn't the case we'll put it right. Best, Rob

Posted 4 months ago

“My order was broken on arrival”

Posted 4 months ago

Hi James, I'm sorry to hear your mug arrived damaged. We will always get this sorted out for you, so please pop an email to enquiries@printster.co.uk attaching a photograph of the damage. The team will get back to you as soon as we can. Best, Rob

Posted 4 months ago

“Delivery received a week late”

Posted 4 months ago

Hi there, Thank you for your review and sorry the item arrived later than estimated. We provide estimated delivery dates but unfortunately cannot provide a guarantee. We try to keep these as accurate as possible but there can be unforeseen delays with Royal Mail. Please do not hesitate to get in touch with us with any further information. Kind Regards, Charlotte

Posted 4 months ago

“Wont use again.”

Posted 4 months ago

Thank you for taking the time to share your experience with Printster.co.uk. We apologize for any issues you experienced and we appreciate your feedback. We have been in correspondence via email and we are awaiting the product return. Please do not hesitate to get in touch with us again with anything further. Kind Regards, Charlotte

Posted 4 months ago

“I purchased two pairs of flip flops. Womens 4-6 very very small fitting I'm a 4.5 and only just fit so I bet they don't fit my friend who is a size 6. One of the printed faces is hardly showing on one of the flip flops. For the price I'd have expected better and the packaging no good. The smell of the flip flops are awful aswell. I am disappointed 😞”

Posted 4 months ago

“Received the face mask today, not very pleased with it. It’s too dark and unable to see the face. I’ve used this website for many years, but this time was disappointing. The other problem was, we could see a preview of the order, which didn’t help! The e won’t be able to use these masks, so it’s a waist of money 🥺”

Posted 5 months ago

Hello, Thank you for providing your feedback and sorry this has happened. We would like to look into this further for you. Please can you provide an image of the order and the information via email to enquiries@printster.co.uk and we will be back in touch in due course. Kind Regards, Charlotte

Posted 4 months ago

“You have sent me several emails for rating with no option to stop receiving another email.”

Posted 5 months ago

Hi Zakaria, I'm sorry to hear you're unhappy with the amount of emails received. At the bottom of each review invite email there is some text - "If you wish to opt out from REVIEWS.io emails, please click here.". You can press the 'click here' link to head to the unsubscribe page. Please let us know if you need any further assistance.

Posted 5 months ago

“Terrible service, chose next day delivery and it arrived 8 days later, 5 days after the party”

Posted 5 months ago

Hello, We are sorry this happened with your item and can only apologise also on behalf of the courier. The item was sent within our production time frame and unfortunately as advised we have to allow 10 working days for items to arrive from Royal Mail. We are sorry for any inconvenience this has caused you and this has been passed on the team. Kind Regards, Charlotte @ Printster

Posted 5 months ago

“Customisable T-Shirt, poor quality print on red background....the white print on the red cloth did not show ....it looks very cheap and as though the item had been washed several hundred times prior. I would definately not reorder, or recommend. Beware!”

Posted 5 months ago

“Sent the wrong mask - but did provide a refund immediately.”

Posted 6 months ago

Hi there, Thank you for your review and we are so sorry this happened. I hope the refund reached you in a timely manner. If you wish to shop with us in the future, please do not hesitate to get in touch. Kind Regards, Charlotte

Posted 5 months ago

“it came brokenn!!”

Posted 6 months ago

Hi there, Thank you for your review and sorry the item arrived damaged. Please can you send the image across to us via email with your order number to enquiries@printster.co.uk we can then work together to rectify this issue. Kind Regards, Charlotte

Posted 6 months ago

“Bad quality, font different sizes on different sizes of the mug for a bespoke message, looks shoddy. Paid for a gift box I didn’t get. I have asked to be refunded but have not”

Posted 6 months ago

Hi there, Thank you for your review and sorry you are not happy with the items received. I can see you got in touch with us last week regarding this and we did send an email back to you. Can you confirm back to us and we can get this sorted for you. Kind Regards, Charlotte.

Posted 6 months ago

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Printster.co.uk is rated 4.7 based on 18,896 reviews