Printster.co.uk Reviews

Name: Printster.co.uk
Address: Unit 5 Hemingway Center,Brunel Way,Bristol, ,, Bristol
Rating: 4.68

4.7 Rating 18,841 Reviews

93 %

of reviewers recommend Printster.co.uk

4.7

Based on 18,841 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Printster.co.uk:

One of the UK's most popular online retailers of personalised gifts and fun party products, personalised face masks and much more!

Visit Website

Phone:

0330 223 2202

Email:

enquiries@printster.co.uk

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Printster.co.uk 5 star review on 18th April 2024

126

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The fridge magnets looked nice, but the magnets are so weak they barely stay on the fridge, let alone hold a piece of paper up!”

Helpful Report

Posted 1 month ago

“I don’t recommend Printster if you don’t live in UK. Extremly long delivery time, 33 days and counting… Not sufficient information about import duty.”

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Posted 2 months ago

“Ordered two mugs…One arrived smashed. Got a refund for the mug, but not the expensive p&p paid which wasn’t even good enough to protect the product! Disappointing”

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Posted 3 months ago

“Printster responded quickly to my order, I can’t say the quality was anywhere as good. The printing was far from great and the actual paper was very poor, it ripped very easily making wrapping parcels difficult.”

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Posted 3 months ago

“I ordered some paper which arrived however when I tried to reorder quite a few more rolls had real problems with your web site and I tried to order on my phone and lap top with no joy I did make contact to be told use another browser why wasn’t too helpful. I then received a completely empty roll again wasn’t helpful real shame as the paper I received was great”

Helpful Report

Posted 3 months ago

Hi Cathy, Thank you for your review and we are sorry for the trouble you experienced. I believe the issues have been resolved with myself via email but please do get back in touch if something has been missed. We hope you will shop again with us in the future. Kind Regards, Charlotte

Posted 3 months ago

“Took far longer to arrive than expected, though not Printsters fault was still annoying as I wanted to send them in Christmas cards and couldnt wait any longer. I also don't think the quality of the photo/magnet is great, very flimsy compared to other photo magnets and I noticed one was peeling in the corner.”

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Posted 3 months ago

“Slow, no customer service when you contact them, mug was fine but nothing special, gift box they charge you for is actually the shipping box so no way to use as a gift box. Wouldn't use again”

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Posted 3 months ago

“The mugs I got are very nice. HOWEVER, I KEEP GETTING EMAILS ASKING ME TO COMPLETE MY ORDER ! SO MUCH SO ITS BORDERING ON HARRASMENT SO AM BEGGING THEM TO STOP. PLEASE”

Helpful Report

Posted 4 months ago

Hi Fiona, I'm sorry to hear that you've received too many emails from us. Please could you forward us a few examples to enquiries@printster.co.uk so that we can review this? Best, Rob

Posted 4 months ago

“First experience and not convinced by qualilty.”

Helpful Report

Posted 6 months ago

Hi Stefanie, Thank you for your review and sorry you are not completely happy with the product received. We would like to look into this further for you. Are you able to send images across to us via email of the item and I will refer this to production for you. The email address is enquiries@printster.co.uk. We look forward to hearing from you and we are sorry for any inconvenience caused. Kind Regards, Charlotte.

Posted 6 months ago

“Products good but in reality extremely expensive for what it is especially wen u take in account delivery, lovely idea but at the end of the day it's wrapping paper it ends up in the bin so i regret paying so much as lovely as it was i mean why did i pay more than I had too. Won't use again.”

Helpful Report

Posted 7 months ago

“My mug arrived working but with a chip in it it would be a 5 if it wasn’t chipped but idk”

Helpful Report

Posted 7 months ago

Hi there, Thank you for your feedback and bringing this to our attention. We are sorry this has happened, if you are able to send an image across to us via email we can look into replacing or refunding the item for you. The email address to send these across to is enquiries@printster.co.uk. Kind Regards, Charlotte @ Printster.

Posted 7 months ago

“HI ... I only received part of my order today ... personalised flip flops ... the personalisation was fab but the flipflops smell like rubber/petrol ... I don't think I can actually give them as a gift they smell so toxic I'm still waiting on the TShirt”

Helpful Report

Posted 8 months ago

Hi Karen, Thank you for your feedback and sorry the order is not as expected. As advised, the t-shirts come from a separate facility and can take up to 10 working days to arrive, I can confirm this has been dispatched and will be with you in due course. In regards to the Flip Flops, are you able to send us an email with the information and images please? I can then refer this to production for you. We are sorry for any inconvenience caused. Thanks, Charlotte @ Printster.

Posted 8 months ago

“They emailed me with the picture asking me if that was what I wanted printed on the jumper and I said it was just the writing in the picture I wanted putting on not a picture of my picture just printed straight onto the jumper and then they put writing underneath that I asked them not to put on there”

Helpful Report

Posted 9 months ago

Hi Teresa, Thank you for your feedback and sorry the item did not arrive as expected. I have had a look into this and can see we got in touch to confirm the personalisation. We did check to see if the photo uploaded was what you wanted on the hoodie as we do not offer a custom design service for website orders. It was confirmed that a photo of a hoodie was to be printed on the hoodie. We are sorry the caption was included, we aren't able to edit or amend personalisation once placed but can see you did request to have this removed. We do apologise if the information was misleading and has resulted in the item arriving as not expected. If you have any further questions or queries, please do not hesitate to get in touch via email to enquiries@printster.co.uk Kind Regards, Charlotte

Posted 9 months ago

“I paid for same day delivery which at most I should have gotten it the next day, right. But, got my order almost 5 days after! Wondering if I had paid for standard delivery, probably would have gotten it 1 month after!”

Helpful Report

Posted 9 months ago

Hi Jumoke I'm sorry to hear your order took longer than expected to arrive. I'm afraid we do not offer same day delivery - our fastest method is Express which is estimated as the following working day. In your case, I can see your order was placed on a Monday and delivered on Wednesday, 2 days later. I am sorry that this took an extra day to arrive, but hope that the gift still went down well. Best Rob

Posted 9 months ago

“Very blurred pictures”

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Posted 9 months ago

“Unfortunately the prints were not delivered in the time frame given on the website. They were too late to be used for the event intended and are now useless.”

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Posted 1 year ago

“It was ok not as nice as I thought it would be”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your review and sorry the order did not arrive as expected. I am happy to look into this further for you and refer the items received to production. If you would like me to do so, please send the images with your order number to us via email enquiries@printster.co.uk. Kind Regards, Charlotte

Posted 1 year ago

“The background unfortunately was grey, not white. Not great colour”

Helpful Report

Posted 1 year ago

Hi Susannah, Thank you for your review and sorry the item did not come as expected. We would like to look into this further and see if we can offer any assistance on the matter. Please can you send an image across of the item to enquiries@printster.co.uk and I can refer this to production. Kind Regards, Charlotte

Posted 1 year ago

“Great product. But paid extra to get it for a certain day and it turned up exactly a week late.”

Helpful Report

Posted 1 year ago

Hi there, Thank your for your feedback, and I'm glad to hear that you are happy with your product. I am really sorry to hear that your parcel didn't arrive on the date that you planned. However, the delivery dates we give are only an estimated timeframe, not a guarantee. Due to the current Royal Mail strikes, parcels are taking longer than usual to reach their destination. We really appreciate that you were still able to receive the product regardless, and I hope that you enjoy using it. Thanks, Natalia

Posted 1 year ago

“I’m been waiting for my order for 2 weeks not received it I no the Royal Mail are not the best at the minute but I’ve ordered other stuff after this order and got it by Royal Mail sooo 🤷‍♂️ They’ve done it again and still not received it”

Helpful Report

Posted 1 year ago

Hi Lee, I am sorry our order did not arrive when expected but I can confirm the replacement has been sent out and will be with you in due course. Thanks, Charlotte

Posted 1 year ago

Printster.co.uk is rated 4.7 based on 18,841 reviews