Printster.co.uk Reviews

Name: Printster.co.uk
Address: Unit 5 Hemingway Center,Brunel Way,Bristol, ,, Bristol
Rating: 4.68

4.7 Rating 18,894 Reviews

93 %

of reviewers recommend Printster.co.uk

4.7

Based on 18,894 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Printster.co.uk:

One of the UK's most popular online retailers of personalised gifts and fun party products, personalised face masks and much more!

Visit Website

Phone:

0330 223 2202

Email:

enquiries@printster.co.uk

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Printster.co.uk 5 star review on 1st May 2024

130

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I never received the product so I requested a refund.”

Helpful Report

Posted 1 year ago

Hello, We are sorry your order did not arrive and can only apologise on behalf of the courier that this did not reach you. I can see the refund has been processed and we hope this has reached you. Please feel free to get in touch with us if you have any further questions. Kind Regards, Charlotte

Posted 1 year ago

“There’s a chip on the cup I did email you a few weeks ago but I heard nothing back I would like a refund please”

Helpful Report

Posted 1 year ago

Hi Lisa, I am sorry this has happened. I have had a look and can see your email to us and we sent a reply on 13th February regarding this. I will resend this across to you so we can get this matter resolved. Please be sure to check your junk/spam folder. Kind Regards, Charlotte

Posted 1 year ago

“Order placed and then asked me to check if details are correct … unfortunately no way to can check if the details you have submitted are correct - just takes you to the option of submitting a new order !”

Helpful Report

Posted 1 year ago

Hi there, Thank you for feedback and we are sorry for any inconvenience caused. I have fed this back to the relevant team and we have taken this on board for future changes. The customer service team is available to help check orders to confirm they are correct before this goes to print. We hope you will shop with us again in the future. Kind Regards, Charlotte

Posted 1 year ago

“I really didn’t like the result. I immediately threw it away and couldn’t deliver my birthday gift. Won’t purchase again.”

Helpful Report

Posted 1 year ago

Hi Desire, sorry to hear you weren't happy with your mug. It looks like you uploaded a photo of another mug as the image for us to print on yours. If you'd like to try again and get some guidance from our team in order to get the best result, please get in touch on enquiries@printster.co.uk and we'd be happy to help. Best, Rob

Posted 1 year ago

“Didn’t get an order confirmation for a few days, ordered about two weeks ago now, no sign of the parcel at all.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for bringing this to our attention and sorry to hear this has happened. I will take a look at your order and provide an update via email to you shortly. We will work to get this resolved as soon as possible. Kind Regards, Charlotte @ Printster.

Posted 1 year ago

“My parcel took over 10 working days to arrive. I was told over email that if it did not arrive in 10 working days, I would receive a full refund. They, however, went back on their word and will now not give me a full refund.”

Helpful Report

Posted 1 year ago

Hi, thank you for your review. I'm sorry that your order took so long to arrive, but we have been experiencing significant delays to the delivery of our orders due to ongoing Royal Mail strikes. The 10 working days window allows us to class the order as lost with Royal Mail, but as there was an update to your order tracking showing that the parcel was on its way, we cannot then claim for this from Royal Mail. I can see that my colleague did give you a partial refund & a shipping refund, and can only extend my apologies as well and hope that you'll give us another chance in the future. Best, Rob

Posted 1 year ago

“I ordered a item at the end of November got it on the 19 th December took to long postal strike or not it took to look really disappointed how long it took I won’t be ordering anything from here again and will not recommend this site to anyone.”

Helpful Report

Posted 1 year ago

Hi, thank you for your review. I'm sorry your order took so long to arrive. I can see that we dispatched your order to Royal Mail using their Tracked 48 service the next working day after you placed your order, but unfortunately the strikes have caused significant delays to all delivery methods. I hope that you were able to still enjoy your item and that you will give us another chance in the future. Best, Rob

Posted 1 year ago

“My delivery date was 29/11/22 to 2/1222 still hasn’t arrived”

Helpful Report

Posted 1 year ago

Hi Micky, Thank you for your feedback, and I am really sorry that you have not received your order. Due to the current Royal Mail strikes, parcels are taking longer than usual to reach their destination. I can see that it has been over 10 days since your estimated delivery date, so we are happy to resolve the issue further with you. You can get in touch with our team by email on enquiries@printster.co.uk. Please quote your order number so that we can assist you as quickly as possible. Thanks, Natalia

Posted 1 year ago

“I just want to say how discusted I am wih the product I purchased from you. I understand that I did not spend a lot of money, but to be honest I could of done a better job by hand painting it myself. The words are only on one side of the mug which is fine if they are on the correct side of the mug. If you are not going to print the words on one side of the mug the least you can do is ask the question if you need right or left hand mugs. I now have a mug with the words that face the drinker and plan white on the other side so it looks like an old canteen mug. What should of been a lovely thoughtful gift (albeit cheapish) is in fact a disgrace and unusable as a gift. Absolutely discusted with this simple gift that a toddler could have done better. Maybe I will give them a go next time. Please do not bother to respond to this message, I am not interested as it is to late to do anything about it and I have had to purchase something else.”

Helpful Report

Posted 1 year ago

Hi Alison Thank you for leaving a review, and I'm sorry to hear you're unhappy. We sell hundreds of our message mugs every single day and receive many positive reviews, so I am surprised to read yours. Our message mugs have 2 text boxes on the product page so that you can have a separate message either side - something our customers have requested. If you wish to have the same message on both, this needs to be entered in both boxes. We also provide a 'preview your design' button so you can see the font & text colour, as well as how this would look on the mug. When something does go wrong our team is always on hand to help, so I am disappointed to hear that you are not willing to engage with us on this matter. We have also received your email, but per your request will not reply to you. If you change your mind then please do get back in touch with us. We value all feedback, positive or negative. Best, Rob

Posted 1 year ago

“Have not received my item as yet”

Helpful Report

Posted 1 year ago

Hi Sharon, Thank you for your feedback, and I am really sorry that you have not received your order. Due to the current Royal Mail strikes, parcels are taking longer than usual to reach their destination. If you haven't received your parcel 10 days after the expected delivery date, please get in touch with us through email at enquiries@printster.co.uk and we will happily look into this further for you. Please quote your order number so that we can assist you as quickly as possible. Thanks, Natalia

Posted 1 year ago

“I have not received the item! :(”

Helpful Report

Posted 1 year ago

Hi Emma, Thanks for the feedback, and I am really sorry to hear that you have not received your order. I can see that our team has already been in contact, issuing a replacement to be sent out on Friday due to the strikes. Please let us know if you have any further queries. Thanks, Natalia

Posted 1 year ago

“Shirts are not quality at all”

Helpful Report

Posted 1 year ago

Hi Adel, Thank you for your review, and I am really sorry to hear that you are not happy with the quality of our T-shirts. I can see that you have been in contact through email regarding delivery, but there have been no issues raised about the quality of your order. Please don't hesitate to get in touch with us to solve this query further. Thanks, Natalia

Posted 1 year ago

“beaker was tiny bag of sweets pathetic”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. We are sorry if you found our product to small, all the sizes are on the website and we do offer 2 in the hope to prevent disappointment. In regards to the sweets, we are sorry you feel this way and I have fed this back to the team. Please let us know if you have any further questions. Kind Regards, Charlotte

Posted 1 year ago

“The products might arrive with random marks, not on the original image. I sent a very clean image of my artwork. After printing there are random printed marks on each coaster. And these marks are on different places on each coaster! I even checked and rechecked my artwork after receiving the order and thought maybe it was an issue in the pattern. But it is not! Very disappointed.”

Helpful Report

Posted 1 year ago

“Never got the mug. Bad experience”

Helpful Report

Posted 1 year ago

Hi David, We are sorry your mug did not arrive due to issues with delivery. We have already refunded the order back to you for the inconvenience of the item not arriving. We can only apologise for the experience you had and hope in the future we can rectify this. Kind Regards, Charlotte

Posted 1 year ago

“Extremely poor service delivery took 2 weeks and even that they didn't followed instructions for postage.I asked where my item was and they said I have to chase with royal mail directly. Wouldn't order again. Item still not recieved.”

Helpful Report

Posted 1 year ago

Hi Priya, Thank you for your feedback and we can only apologise this did not arrive in the timeframe expected. I can see we were in contact and confirmed delivery address etc, the next step when orders are delayed is to contact Royal Mail directly as we are not able to. As the order has surpassed the 10 working day delivery wait, we would class this as lost therefor we can issue a replacement or refund. Please can you get in touch and we can organise for you. Kind Regards, Charlotte

Posted 1 year ago

“We have purchased a printed mug and the printing has pilled off after half a year of use. Have contacted the company but they say they only do '30 day guarantee' for products. Won't use this company again.”

Helpful Report

Posted 1 year ago

Hi Elena, I'm sorry to hear you're unhappy. If you'd like to place another order I can offer you a discount code on a replacement, but I'm afraid that as the order was placed in October 2021 we'd not be able to replace the product free of charge. Pop us an email on enquiries@printster.co.uk if you'd like to claim this discount. Best, Rob

Posted 1 year ago

“Still haven’t received my order from over a month ago”

Helpful Report

Posted 1 year ago

Hello, We are sorry to hear your parcel has not arrived with you yet. I have taken a look and can see Royal Mail attempted delivery on 02-08 but was unable to complete it. I will send you the link via email to update the redelivery preference. Kind Regards, Charlotte

Posted 1 year ago

“I thought the product was disappointing, someone offered to review it, I sent them the details and not heard anything - says it all!”

Helpful Report

Posted 1 year ago

Hi Richard, sorry to hear nobody got back to you. All feedback is taken on board and we will look into this now for you. Kind Regards, Charlotte.

Posted 1 year ago

“I still haven't received my order i placed 3 weeks ago iv emailed customer services and still no reply”

Helpful Report

Posted 1 year ago

Hi Deborah, Thank you for your feedback and sorry the order has not arrived with you yet. I have checked the tracking for your order and this is pending from 07-08 due to a missed delivery. Your preference can be updated on the following link: https://www.royalmail.com/track-your-item#/tracking-results/VY841266923GB We are sorry if this was not made known by the courier, please let us know if you have any further. Kind Regards, Charlotte

Posted 1 year ago

Printster.co.uk is rated 4.7 based on 18,894 reviews