Printster.co.uk Reviews

Name: Printster.co.uk
Address: Unit 5 Hemingway Center,Brunel Way,Bristol, ,, Bristol
Rating: 4.68

4.7 Rating 18,969 Reviews

93 %

of reviewers recommend Printster.co.uk

4.7

Based on 18,969 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Printster.co.uk:

One of the UK's most popular online retailers of personalised gifts and fun party products, personalised face masks and much more!

Visit Website

Phone:

0330 223 2202

Email:

enquiries@printster.co.uk

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Printster.co.uk 5 star review on 15th May 2024

131

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered wrong items”

Helpful Report

Posted 2 years ago

Hi Karen, I can see you got in touch with us via email and the issue has now been resolved and the correct item was sent out to you. We apologise this happened but hope we rectified this in a sufficient timeframe. Please let us know if there is anything else you require. Kind Regards, Charlotte.

Posted 2 years ago

“Only printed the photo on one side of the mug”

Helpful Report

Posted 2 years ago

Hi Gary, I have replied to your other review, please keep an eye out.

Posted 2 years ago

“Didn’t come on time. Was a week late. I don’t recommend ordering if you need it within a week.”

Helpful Report

Posted 2 years ago

Hi there, thank you for bringing this to our attention. I have had a look at your order and unfortunately this does look to have been Lost with the courier, apologies this has happened. I can see no confirmation that you did receive the order and can see you got in touch with us previously but we had to wait for the timeframe to elapse. I will process a refund for the order and this should reach your account in 3-5 working days.

Posted 2 years ago

“I sent an email stating that the chocolates that i paid extra for to go inside the mug were mouldy, they were all white and looked like they had melted and reset. the chocolates were old. Disappointed when sent as a gift. would like some response regarding this . as email already sent regarding this issue.”

Helpful Report

Posted 2 years ago

Hi Chris I'm sorry to hear that you're unhappy with the chocolates you received. I've had a look at our email inbox and found that unfortunately your email went into our spam folder, which is why you haven't received a reply. I've moved it out of there and my colleague will shortly come back to you to get this resolved. Best, Rob

Posted 2 years ago

“I'm still waiting on my order.”

Helpful Report

Posted 2 years ago

Hi Clare, We are sorry to hear your parcel has not arrived. I have had a look and can see this is past the delivery time frame. I have organised for a replacement to be sent out to you as soon as possible. I will also email you to confirm your delivery address.

Posted 2 years ago

“Masks have still not arrived, two weeks after I ordered them. Avoid.”

Helpful Report

Posted 2 years ago

Hello, We apologise there has been a delay in your order arriving. I have had a look and can see you opted for free delivery, this unfortunately means the items are not tracked. As it has passed the time frame, we would be happy to get these resent out to you if you still require them. Please get in touch if you do: enquiries@printster.co.uk

Posted 2 years ago

“Bought the personalised mouse pad and was very happy when it arrived as it looked great. The problem is I cannot use it at all as it smells so badly. Smells like I’m in a tire production factory. It’s unbearable & fumes so bad its causing headaches. I’ve left it outdoors to air for 2 days and after bringing it in each time, an hour after it’s been back inside the whole room smells. Very disappointed I can’t use it”

Helpful Report

Posted 2 years ago

We are sorry to hear you are having problems with the item received. I have fed this back to management and production so they are aware.

Posted 2 years ago

“I ordered 7 masks on 25th January for my nieces 18th Birthday expecting them to arrive on time. I emailed on the 2nd February to chase the delivery up only to be told that there was a “technical” issue and they had been delayed. I understand that these things happen but perhaps, as good practice it might be a good idea to let customers know so they can go elsewhere. It’s the birthday party tomorrow so now I have no masks and it’s too late to order anymore. Terrible customer service and I would avoid,”

Helpful Report

Posted 2 years ago

Hi Jo, I'm very sorry that we've let you down on this occasion. We do have a procedure in place for situations like this, but in light of your comments, we will of course review it to improve our processes. I can see that my colleague has issued you a refund, and I hope that you still manage to enjoy the birthday party tomorrow. Best, Rob

Posted 2 years ago

“I ordered personalised birthday paper and matching birthday card…1 week later chased order to find out it hadn’t even been dispatched despite receiving an e mail saying it had!! Very angry as now it’s too late to re order from someone else…..got refunded, but I’d rather have had goods..”

Helpful Report

Posted 2 years ago

“BOUGHT 2 FLEECE BLANKETS AND BOTH WRITINGS WERE BACK TO FRONT - I NEVER LEAVE NEGATIVE REVIEWS , HOWEVER , I HAVE SENT 3 EMAILS SHOWING THE EMBARRASMENT OF GIVING THESE AS CHRISTMAS GIFT AND HAVE HAD NO REPONSE”

Helpful Report

Posted 2 years ago

Hi Sara I have contacted you privately about this as I think you have us mixed up with another brand - you bought a collage mug from us, we don't sell blankets. Best Rob

Posted 2 years ago

“I ordered a mug before Christmas. I have still not received it. I emailed Printster twice. Nobody has replied.”

Helpful Report

Posted 2 years ago

Hi Denise, I'm sorry to hear your order has not arrived, I have checked our email history but I cannot seem to find anything enquiring about this. I will email you to discuss this further. Regards, Imy

Posted 2 years ago

“Never received my purchase”

Helpful Report

Posted 2 years ago

Hi Daniel I'm sorry to hear you didn't receive your purchase. I can see that you're in touch with my colleague over email to get this sorted. Best, Rob

Posted 2 years ago

“The qualify of the picture was really bad not happy at all”

Helpful Report

Posted 2 years ago

“Mug was fine but delivery was so late it miss the deadline so was never given to the person I bought it for. Still sitting in my spare room, guess it'll be there for next Christmas.”

Helpful Report

Posted 2 years ago

“Order still hasn’t arrived.”

Helpful Report

Posted 2 years ago

“Item did not arrive so have cancelled the order and got a refund”

Helpful Report

Posted 2 years ago

“turned up after Christmas when delivery was supposed to arrive well before on the 16th. item turn up incorrect!! I specifically made a note if it couldn't be done for them to contact me.. I have emailed to ask why its incorrect and I have had no response! poor service.”

Helpful Report

Posted 2 years ago

Hi Jessica, I'm sorry to hear your order was late and that you're unhappy with it. I've just sent you an email to get this resolved. Best, Rob

Posted 2 years ago

“Came broken. Messaged and no respond.”

Helpful Report

Posted 2 years ago

Hi Chelsea I'm sorry to hear your order arrived damaged, but I'm afraid I can't find any messages from you. Someone from our team has sent you an email - if you could kindly respond with a photo of the damaged item we'll be happy to sort this out for you. Best Rob

Posted 2 years ago

“I never received my parcel which was wrapping paper after the post office said they delivered it and now it is too late to reply order before Christmas and also a waste £15”

Helpful Report

Posted 2 years ago

Hi Ethan I'm sorry to hear you haven't received your order, even though it shows as delivered. I have checked and can't see any contact from you about this. Our team would be more than happy to ensure you are not out of pocket for an order you have not received, so you will shortly receive an email from us. I hope this helps, but if there's anything else please let us know. Best Rob

Posted 2 years ago

“My mug arrived smashed was a Christmas gift.it was poorly packaged in tiny bit of bubble wrap and box that was to big where was polystyrene so totally company fault sent photo I don't normally leave bad reviews but this warranted due to way it was shipped”

Helpful Report

Posted 2 years ago

Hi Rachel I'm sorry that your order arrived damaged. We have worked on packaging a lot over the years and do successfully deliver the vast majority of our mugs intact. I can see that you have emailed us as well today, and our team will get back to you shortly to resolve this. Best, Rob

Posted 2 years ago

Printster.co.uk is rated 4.7 based on 18,969 reviews