Primarycaresupplies.co.uk Reviews

4.53 Rating 424 Reviews
88 %
of reviewers recommend Primarycaresupplies.co.uk
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier
On-time Delivery
100%
Customer Service
Communication Channels
Telephone
Read Primarycaresupplies.co.uk Reviews

About Primarycaresupplies.co.uk:

Providing healthcare professionals with quality medical diagnostic and therapeutic equipment since 1997.

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Phone:

0845 862 9500

Email:

sales@primarycaresupplies.co.uk

Location:

Unit 6 Mill Hall Business Estate Aylesford, ,

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Thanks for your service, we ordered 2 packs of Antigen tests and they were delivered by taxi the same day to our clinic in London. Excellent Service!!
Posted 4 months ago
Be wary ordering the Roche Sars Covid 2 Rapid antigen test kit x25. My order 6000001367 arrived and I was very disappointed to see that they are not individually wrapped as stated on their website. The sale was advertised as: “Each kit contains 25 individually packaged, ready to use tests containing all equipment needed to perform a test, and comprises of: * Test device – individual foil wrapped with desiccant * Extraction buffer tube * Sterile swab and Nozzle cap * Film (to attach to test device to facilitate outdoor testing) * Instructions for use and Quick Reference Guide” This description is misleading as only the actual testing device is individually wrapped. The rest of the kit arrived with separately packaged equipment components. This should be worded more clearly on their website. This kit is to be distributed professionally and it is inconvenient and unsanitary to have to go through all the components and bundle the tests myself into 25 individual packages. Due to the urgency of requirement for this, I have no choice but to utilise it in this way and can not return it. I contacted them to complain and received an unhelpful response.
Posted 4 months ago
Dear Customer, We are very sorry that you are disappointed with the test kit received. The wording on our website is taken directly from the manufacturer (Roche) as we have to comply with guidelines and we apologise if you found this misleading. The Roche Antigen test kit is one of the only kits available that has the buffer solution contained within each individual vial, most other kits have the buffer solution within one or two bottles, which does not allow for the other kits to be divided into individual kits. It is very difficult to put that into text and this is why Roche state ‘individually packaged’ as the kits can be separated into 25 kits for use. We can see the confusion and have reported this back to Roche. We will aim to get this changed on our website as we await further guidance. Despite the issues you've raised with the product, I do hope we have met expectations with regards to service and rapid turn around of your order to delivery. Stay Safe, PCS Team
Posted 4 months ago
Very impressed by how fast it has been the delivery of my order. Goods il line with description and arrived well packaged. Thanks
Posted 4 months ago
Service was excellent and our orders were received promptly and complete
Posted 4 months ago
Great service and delivery
Posted 4 months ago
I was recommended to Primary Care Supplies by my osteopath friend. I ordered on a Friday and was very surprised when the order was delivered by courier the next day. The order was well packaged with easy to follow instructions. I have recommended you to others. Thankyou very much Karen
Primarycaresupplies.co.uk 5 star review on 23rd December 2020 Primarycaresupplies.co.uk 5 star review on 23rd December 2020
Posted 4 months ago
Excellent service. Very clear website and extremely fast delivery. Delighted with the service and communication. Would recommend.
Posted 4 months ago
Order arrived promptly and well packaged. Thank you.
Posted 4 months ago
Quick service and prompt reply to a query. Prompt refund as charged twice.
Posted 4 months ago
Super fast delivery.
Posted 4 months ago
even during times where postal and courier services are under strain, Primary Care Supplies were able to get my order to me, even after the next day deadline had passed. Excellent service - thank you for your help in making this happen
Posted 4 months ago
Very efficient delivery and easy to use website
Posted 4 months ago
Arrived very quickly; well packed; works without problems.
Posted 4 months ago
online chat was brilliant, very helpful and order easy to place, website is also easy to navigate
Posted 4 months ago
Thanks for sorting my order so promptly. Have a Merry Christmas! God might keep all safe.
Posted 5 months ago
Great service. Prompt delivery.
Posted 5 months ago
Really pleased with the service. Fast turnaround.
Posted 5 months ago
Placed order for Antigen Test and received them in less than 24 hrs, very impressive thanks!
Posted 5 months ago
Great service. Thanks
Posted 5 months ago
VERY HELPFUL
Posted 5 months ago
Primarycaresupplies.co.uk is rated 4.53 based on 424 reviews