Page 4 of 22 for Primarycaresupplies.co.uk Reviews

Merchant Metrics


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Telephone

About Primarycaresupplies.co.uk:

Providing healthcare professionals with quality medical diagnostic and therapeutic equipment since 1997.

Visit Website

Phone:

0845 862 9500

Email:

sales@primarycaresupplies.co.uk

Location:

Unit 6 Mill Hall Business Estate Aylesford, ,

Write Your review

Tell us how Primarycaresupplies.co.uk made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Primarycaresupplies.co.uk 5 star review on 23rd December 2020

Karen

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thanks for your service, we ordered 2 packs of Antigen tests and they were delivered by taxi the same day to our clinic in London. Excellent Service!!”

Posted 4 months ago

“Be wary ordering the Roche Sars Covid 2 Rapid antigen test kit x25. My order 6000001367 arrived and I was very disappointed to see that they are not individually wrapped as stated on their website. The sale was advertised as: “Each kit contains 25 individually packaged, ready to use tests containing all equipment needed to perform a test, and comprises of: * Test device – individual foil wrapped with desiccant * Extraction buffer tube * Sterile swab and Nozzle cap * Film (to attach to test device to facilitate outdoor testing) * Instructions for use and Quick Reference Guide” This description is misleading as only the actual testing device is individually wrapped. The rest of the kit arrived with separately packaged equipment components. This should be worded more clearly on their website. This kit is to be distributed professionally and it is inconvenient and unsanitary to have to go through all the components and bundle the tests myself into 25 individual packages. Due to the urgency of requirement for this, I have no choice but to utilise it in this way and can not return it. I contacted them to complain and received an unhelpful response.”

Posted 4 months ago

Dear Customer, We are very sorry that you are disappointed with the test kit received. The wording on our website is taken directly from the manufacturer (Roche) as we have to comply with guidelines and we apologise if you found this misleading. The Roche Antigen test kit is one of the only kits available that has the buffer solution contained within each individual vial, most other kits have the buffer solution within one or two bottles, which does not allow for the other kits to be divided into individual kits. It is very difficult to put that into text and this is why Roche state ‘individually packaged’ as the kits can be separated into 25 kits for use. We can see the confusion and have reported this back to Roche. We will aim to get this changed on our website as we await further guidance. Despite the issues you've raised with the product, I do hope we have met expectations with regards to service and rapid turn around of your order to delivery. Stay Safe, PCS Team

Posted 4 months ago

“Very impressed by how fast it has been the delivery of my order. Goods il line with description and arrived well packaged. Thanks”

Posted 4 months ago

“Service was excellent and our orders were received promptly and complete”

Posted 4 months ago

“Great service and delivery”

Posted 4 months ago

“I was recommended to Primary Care Supplies by my osteopath friend. I ordered on a Friday and was very surprised when the order was delivered by courier the next day. The order was well packaged with easy to follow instructions. I have recommended you to others. Thankyou very much Karen”

Posted 4 months ago

“Excellent service. Very clear website and extremely fast delivery. Delighted with the service and communication. Would recommend.”

Posted 4 months ago

“Order arrived promptly and well packaged. Thank you.”

Posted 4 months ago

“Quick service and prompt reply to a query. Prompt refund as charged twice.”

Posted 4 months ago

“Super fast delivery.”

Posted 4 months ago

“even during times where postal and courier services are under strain, Primary Care Supplies were able to get my order to me, even after the next day deadline had passed. Excellent service - thank you for your help in making this happen”

Posted 4 months ago

“Very efficient delivery and easy to use website”

Posted 4 months ago

“Arrived very quickly; well packed; works without problems.”

Posted 4 months ago

“online chat was brilliant, very helpful and order easy to place, website is also easy to navigate”

Posted 4 months ago

“Thanks for sorting my order so promptly. Have a Merry Christmas! God might keep all safe.”

Posted 5 months ago

“Great service. Prompt delivery.”

Posted 5 months ago

“Really pleased with the service. Fast turnaround.”

Posted 5 months ago

“Placed order for Antigen Test and received them in less than 24 hrs, very impressive thanks!”

Posted 5 months ago

“Great service. Thanks”

Posted 5 months ago

“VERY HELPFUL”

Posted 5 months ago

Primarycaresupplies.co.uk is rated 4.53 based on 424 reviews