Dreadful . !!!! If I had known you were using Royal Mail to deliver my flower gift I would NEVER have used you . I was told by email last night that the flowers had been given to the carrier for next day delivery which I was already unhappy about . Flowers sitting in a truck all night !! Then I recieved an email from Royal mail saying the delivery would be between 7.30 am and 3pm . So I made sure someone would be in then . I DID NOT advise on a safe place to leave them as there is no safe place . Items are regularly stolen from the Porch area of the building . Then later I received another email today advising the deliver would be any time up to 7.30 pm which was unsuitable . ( as it had been extended by 4 hours ) I did not want to reschedule as they were a gift of flowers ( imagine what they would be like by tomorrow !!!!) I recently received an email from Royal Mail . They have been left in what they said was my "safe place " .... which I don't have . ( 5.15pm ) The recipient is not there at the moment and I'm not sure when they will get home . She may not even get the flowers if they have been taken . This is a terrible service and I defintiely will never purchase from you again .