Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 274,151 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 274,151 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Received a bouquet of roses and lilies. Unfortunately very disappointed. The lilies didn't open and the roses died very quickly. All instructions followed. Didn't let me upload photo unfortunately, tried several times.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to provide feedback about your recent experience with Prestige Flowers. We truly appreciate your honesty and value your perspective. We sincerely apologise for the disappointment you faced upon receiving a bouquet of roses and lilies that did not meet your expectations. We understand the frustration when flowers do not flourish as anticipated, especially when you have diligently followed all the given instructions. Additionally, we apologise for any inconvenience you encountered while trying to upload a photo; we're sorry it didn't work. Thank you again for taking the time to reach out to us. We genuinely value your feedback. Best regards, Prestige Flowers

Posted 1 year ago

“Flowers delivered 25 hrs late missed the guaranted deliver on both days, Flowers arrived in poor condition due to this, Prestige Flowers advised Post office tried to deliver but i have CCTV around my office premises and 100% did not try and deliver, emailed Prestige and had no response to date now 70 hrs later. Terrible customer service , will never use again.”

Helpful Report

Posted 1 year ago

Dear Martin, thank you for taking the time to provide your feedback on your experience with Prestige Flowers. We sincerely appreciate your effort in letting us know what happened. We are truly sorry for the inconvenience caused by the late delivery of your flowers, especially since it resulted in poor condition upon arrival. If not done already, please forward us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Katie

Posted 1 year ago

“I requested next day delivery as it was my wife's 60th. 23rd July Go to track delivery yo find it is royal mail who are finally delivering today 25th. No use whatsoever as she has now returned from her mother's house.”

Helpful Report

Posted 1 year ago

Hello Quinton, Thank you for your review. I can see from the tracking link and can see that delivery was attempted on the 24th. However, the address was inaccessible. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion Warm regards, Rosie

Posted 1 year ago

“I have been using prestiage flowers for many years! I always use them when sending flowers to family, friends and work colleagues! They offer great prices and the flowers always look fresh!! The delivery is very quick. I will continue using prestige flowers!”

Helpful Report

Posted 1 year ago

Dear Rose, Thank you so much for your fantastic 5-star rating of Prestige Flowers! We are thrilled to hear that you have been using our services for many years and that you trust us to send flowers to your loved ones, friends, and colleagues. Warmest regards, Katie

Posted 1 year ago

“Flowers received did not look like the picture on the website, very disappointed 😕”

Helpful Report

Posted 1 year ago

Hello Sahar, Thank you for your feedback. We're very sorry to hear that the flowers you received did not meet your expectations. This is not the experience we aim to provide, and we sincerely apologise for any disappointment caused. Please contact our customer service team at enquiries@prestigeflowers.co.uk with your order number, some images of the bouquet and 'REVIEW' in the subject line so we can make this right for you. We value your business and want to ensure your complete satisfaction. Best wishes, Katie

Posted 1 year ago

“You did not send the flower bouquet I ordered. The roses look tired almost wilted. I shall not recommend or use your business again.”

Helpful Report

Posted 1 year ago

Hello Tricia, Thank you for your review. I’m truly sorry to hear that the bouquet you received was not as expected and that the roses appeared wilted. This is certainly not the standard we aim to provide. From the photo you have provided, we can confirm the correct bouquet and size has been received. Please note that the bouquet includes some flowers that are intentionally delivered in bud form to ensure maximum freshness and longevity. We believe that delivering flowers in bud form is advantageous as it guarantees the freshness of the bouquet. As the flowers gradually bloom, the bouquet will begin to resemble the advertised arrangement. Warm regards, Rosie

Posted 1 year ago

“The ad said the flowers were £22.99 but the end charge was £ 28.99. So you are cheating us.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. I can confirm we do have a standard delivery charge of £5.99, so this is where the extra charge has come from. I am very sorry if this was not clear or if it was missed. I will relay this to our team. Best wishes, Katie

Posted 1 year ago

“DONT WASTE YOUR MONEY! Ordered a large boughet for nearly £50 of roses and Lillie’s. The boughet was an average supermarket size, the roses died within two days and after 1 week the Lillie’s are dying and have never opened. Previously complained and got a message from Tom saying customer services had been in contact and all was sorted! I’ve never had any communication from customer services or anyone else. When I try to add a picture for some reason I can’t, which is strange!! Save your money and look elsewhere!”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I am very sorry to hear about your disappointing experience with our service. It's unacceptable that the bouquet you received was not up to our usual standards, and that your previous complaints were not properly addressed. I have now contacted you directly via email. Best wishes, Ellie

Posted 1 year ago

“THE PROCESS WASVERY EASY, I HOPE THE FLOWERS ARE AMAZING TO MATCH”

Helpful Report

Posted 1 year ago

Thank you for your kind review! We're thrilled to hear that you found the process very easy. We strive to make our service as seamless as possible for our customers. We hope the flowers exceed your expectations and bring joy to your day. If you have any further feedback or need assistance, please don't hesitate to reach out.

Posted 1 year ago

“Excellent service - lovely selection of flowers that have lasted ages .”

Helpful Report

Posted 1 year ago

Hello Peter, Thank you so much for your wonderful review! We're delighted to hear that you enjoyed our service and found our selection of flowers lovely and long-lasting. Your satisfaction is our top priority, and it's always rewarding to know when we've met our customers' expectations. If you ever need anything else, please feel free to reach out.

Posted 1 year ago

“Easy, creative and a decent value”

Helpful Report

Posted 1 year ago

Hello Craig, Thank you for your positive review! We're glad to hear that you found our service easy, creative, and a good value. Your feedback is greatly appreciated and encourages us to continue delivering the best experience possible. If you have any further comments or need assistance, please don't hesitate to get in touch.

Posted 1 year ago

“Avoid!!! This organization is unreliable and their promises on their main website I find very misleading. I would give them no stars, but that is not an option. I placed an order for luxury flowers and extras at £120+ for next day delivery, on my wife's birthday, only to discover that it will arrive one day later (today, at time of writing, is my wife's birthday). In calling customer services, "John" advised me it is in the terms and conditions that they can take up to 3 days to deliver. When I pointed out to him that such important information should be made clear up front at the time of order placing I was again directed to the T&Cs. When I asked for a full refund, I was refused and offered a £5.99 discount on my next order. Never again would I order from this organization and I would advise others to take care to avoid disappointment. It is vital that an organization that provides services for important personal events such as birthdays makes clear exactly when they can deliver at the time of ordering, especially if they claim they can deliver the next day. A "100% satisfaction guaranteed!" statement on this website is an absolute joke. I am 0% satisfied.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave a review. We are very sorry for any disappointment or inconvenience caused on this occasion. It is unsatisfying to hear that the dleivery missed this special occasion and we are truly sorry for any upset caused. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Warm regards, Tom

Posted 1 year ago

“While ordering there were costant unecessary interruptions from bot /chat. Did not like complicated way of logging in - just wanted to purchase /send flowers, not give my life story, etc Item looks ok, I'll find out later”

Helpful Report

Posted 1 year ago

Thank you for your honest feedback. We're sorry to hear that you experienced interruptions and found the login process complicated. Your shopping experience should be smooth and straightforward, and we apologise for any inconvenience caused. We appreciate your patience and understanding. If you encounter any further issues or need assistance, please don't hesitate to contact our customer service team. We hope the flowers meet your expectations. Best wishes, Rosie

Posted 1 year ago

“Arrived late and damaged, wilted within 2 days of arrival. Customer service said they can't help.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I am very sorry to hear about your recent experience with our service. Receiving flowers that arrived late and damaged, and then wilted so quickly, is unacceptable. I also apologise for the lack of support you received from our customer service team. I have located your order and contacted you directly via email. We hope that this can be resolved. Best wishes, Ellie

Posted 1 year ago

“Lovely Flowers Thankyou”

Helpful Report

Posted 1 year ago

Thank you for your kind words! We're so pleased to hear that you loved the flowers. Your satisfaction means the world to us, and we look forward to serving you again in the future. If you need anything else, please feel free to reach out. Best regards, Katie

Posted 1 year ago

“I sent sympathy flowers with a card and note after a death in the family. I spent ages choosing the wording for the card and adding it to the basket. Within an hour I noticed on the email that they had failed to include the card. Despite such a short time passing they refused to help me. The customer service people were indifferent at best. You can't call and speak to a human. I can't put into words how much distress this incident has caused me. I would never use this company again. I spoke to a manager called Angel T. Angel refused to believe that I had made the card even though I could describe it in detail. She refused to acknowledge even the possibility that there was a fault with the website. I felt that she was completely indifferent to the suffering which this company has caused. Order number 8110366”

Helpful Report

Posted 1 year ago

Hello Amanda, Thank you for taking the time to leave a review. I am deeply sorry to hear about your recent experience and the distress it has caused you. Please accept our sincerest apologies for the oversight with your sympathy flowers order and the lack of support you received from our customer service team. This is not the standard of service we strive to provide, especially during such sensitive times. I assure you that we take your feedback very seriously. I will pass this information on to the relevant department to investigate any potential issues with our website. Unfortunately, since the card was not recorded in our system, we were unable to arrange for it to be sent. A small message card has been sent. Warm regards, Katie

Posted 1 year ago

“Website very easy to use and beautiful selection of bouquets for any occasion”

Helpful Report

Posted 1 year ago

Dear Lewis, thank you so much for giving Prestige Flowers a 5-star rating! We truly appreciate your support and are thrilled to hear that you had a positive experience with us. Once again, thank you for taking the time to share your feedback. We value your satisfaction and look forward to serving you again in the future. Kind regards, Tom

Posted 1 year ago

“Checkout process is not clear, I "paid" twice using Apple pay and didnt receive confirmation of my order. I phoned the helpline and they said I needed to then "Checkout" after paying, so my order hadn't been processed. You need to make is easier!”

Helpful Report

Posted 1 year ago

Dear Richard, thank you so much for taking the time to provide us with your valuable feedback about your experience with Prestige Flowers. We truly appreciate it and apologize for any inconvenience you may have faced. We apologise for the confusion you encountered during the checkout process, as well as the issue with Apple Pay. Your feedback has highlighted a crucial area where we need to improve our system, and we are grateful for bringing it to our attention. We understand the frustration you experienced when your order was not processed correctly. Once again, thank you for your feedback, Richard. We greatly appreciate your honesty and willingness to assist us in improving our services. We value you as our customer and want to ensure that your future experiences with Prestige Flowers are exceptional.

Posted 1 year ago

“I hope the flowers will be plentiful!”

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Posted 1 year ago

Thank you so much for taking the time to share your 4-star rating of Prestige Flowers. We truly appreciate your feedback and are thrilled to know that you had a positive experience with us.

Posted 1 year ago

“Needed a last minute flower and luckily they offered next day delivery before 10pm”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to rate Prestige Flowers with 5 stars! We truly appreciate your positive feedback and are delighted to hear that we met your expectations. Thank you once again for choosing Prestige Flowers. Best regards, Prestige Flowers Team

Posted 1 year ago

Prestige Flowers is rated 4.4 based on 274,151 reviews