Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 274,120 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 274,120 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Disgraceful service”

Helpful Report

Posted 1 year ago

Hello Sheryl, Thank you for taking the time to share your thoughts with us. I’m genuinely sorry to hear that you experienced issues with our service. We strive to provide an excellent experience for all our customers, and it’s clear we fell short in your case. Your feedback is important, and we will address your concerns with our team to ensure we improve moving forward. Best regards, Tom

Posted 1 year ago

“Twice we have had deliveries not arrive in time for special occasions using Prestige Flowers we have them the benefit of the doubt on the first occasion but after failing a second time will never use them again”

Helpful Report

Posted 1 year ago

Hello Mark, Thank you for sharing your experience with us. I'm truly sorry to hear that your deliveries did not arrive on time for your special occasions. We understand how important it is for orders to arrive as expected, and it's frustrating when we fall short of that. Your feedback is valuable, and we will be sure to address your concerns with our team to improve our services moving forward. Best regards, Tom

Posted 1 year ago

“I paid £32.49 for some sympathy flowers for the funeral of my neice, JO penks. Absolutely gutted to discover the bouquet never showed up! I t was a time-sensitive delivery[ the funeral was on Friday 15th at 1.30]. What an poor service, especially as prestide sent an order confirmation....I am mortified and saddened by your terrible service. Avoid prestige flowers like the plague they are! I expect a FUll refund [I paid 5.99 for shipping]. My neive died very young, of cancer. Apologies are inadequate.”

Helpful Report

Posted 1 year ago

Hello Rosemary, Thank you for sharing your experience, and I am truly sorry to hear about the issues you faced with your order, especially during such a difficult time. We understand how important it is for sympathy flowers to arrive as expected, and it’s heartbreaking to know we fell short of that. I have located your order and can see that our customer service team has responded to your email this morning and they are awaiting your reply to look into this further for you. Best regards, Tom

Posted 1 year ago

“Delivery is always on time Easy to use website Very good coupon offers Now I only order from this company!”

Prestige Flowers 5 star review on 20th November 2024

Helpful Report

Posted 1 year ago

Hello Rebecca, Thank you so much for your glowing review! We're delighted to hear that you enjoy our timely delivery, user-friendly website, and valuable coupon offers. Your loyalty means everything to us! Best wishes, Katie

Posted 1 year ago

“Excellent web site . Easy to direct to country I needed”

Helpful Report

Posted 1 year ago

Hello Colin, Thank you for your wonderful review! We're thrilled to hear that you found our website easy to navigate and efficient for your needs. Your feedback is greatly appreciated! Best wishes, Katie

Posted 1 year ago

“I am reviewing placing an order. The website was very comprehensive with beautiful pictures and excellent choices, including little extra gifts. I only gave a 4 star score because the 'chat' service went immediately on to a machine which then passed me on to a human. The human didn't seem to understand what I was asking and didn't know what narcissi were. Otherwise I am looking forward to hearing if my gifts were in good order and well received.”

Helpful Report

Posted 1 year ago

Hello Valerie, Thank you for taking the time to leave a review! We're thrilled to hear that you found our website comprehensive and visually appealing, along with our range of gift options. We apologise for the experience you had with our chat service and appreciate your feedback; we strive to improve our customer interactions continuously. We hope your gifts are received with joy! Best wishes, Katie

Posted 1 year ago

“Site was easy to use very pleased”

Helpful Report

Posted 1 year ago

Hello, Thank you for your fantastic review! We’re so pleased to hear that you found our site easy to use. Your satisfaction means a lot to us! Best wishes, Katie

Posted 1 year ago

“DO NOT USE!!!! AVOID AT ALL COSTS!!! Usually when you order for next day, that's when your item is delivered. NOT WITH THIS COMPANY. The customer service is abysmal, may as well be none existent. Lois (pretty sure that was who I chatted with) uses far too many automated messages. Do yourself a favour. Save your money, and shop elsewhere. This company is awful!”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback, and I'm really sorry to hear about your experience with us. It’s disappointing when things don’t go as planned, especially regarding delivery and customer service. Please know that we take your comments seriously and we will feed this back to the appropriate department. Best regards, Tom

Posted 1 year ago

“The website was easy to navigate and I found the prices reasonable and there was a good choice. Hoping the flowers will be as beautiful as they look in the pictures Jennifer Ontario, Canada”

Helpful Report

Posted 1 year ago

Hello Jennifer, Thank you for your wonderful review! We’re delighted to hear that you found our website easy to navigate and our prices reasonable. We’re sure you’ll be pleased with the beauty of the flowers when they arrive! Best wishes, Katie

Posted 1 year ago

“Worst flowers I’ve ever brought for someone!! Absolutely shocking!! 5 roses and 2 Lilly’s for £32.99! Look nothing like the picture shown! The bunch I got sent not even worth a £10. Sooo disappointed and annoyed”

Helpful Report

Posted 1 year ago

Hello Jack, Thank you for your feedback, and I’m truly sorry to hear that your experience with us was not satisfactory. I can understand your disappointment when expectations aren’t met, especially with something as important as flowers. From the photo provided, we can see there are 6 roses and 2 stems of lilies which is correct for the medium size you purchased. Once again we are very sorry for any disappointment caused. We will feed this back to the appropriate department. Best regards, Tom

Posted 1 year ago

“Beautiful bouquet delivered to my friend on her bereavement. Flowers are a lovely way of showing you care 💗 and she was most grateful and somewhat comforted...”

Helpful Report

Posted 1 year ago

Hello Annie, Thank you for your touching review! We’re deeply moved to hear that the bouquet helped bring comfort during such a difficult time. Best wishes, Katie

Posted 1 year ago

“Fantastic service and a gorgeous bouquet! I sent the flowers to my friend in the UK and I'm in the United States. Their website was so easy to navigate and it was simple to place my order. The bouquet is just like the photo and beautiful! Even the delivery for *next day* was reasonable and they were on time!! I will use Prestige again!! Thank you so very much!!”

Helpful Report

Posted 1 year ago

Hello Linda, Thank you so much for your amazing review! We’re thrilled to hear you had a great experience with our website and that your friend loved the bouquet. We look forward to serving you again in the future! Best wishes, Katie

Posted 1 year ago

“Disgrace, again my mistake for not reading the reviews I wish I had done now, Next day delivery don’t make me laugh also instead of using a courier which I what I though I was getting the flowers were crushed in the back of a Royal Mail van, avoid at all costs. never again”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your experience, and I'm truly sorry to hear that your order didn't meet your expectations. I understand how frustrating it can be when flowers arrive in less-than-ideal condition, especially given the importance of the occasion. If there are any issues with the flowers once these have been received, please send us some images to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best regards, Tom

Posted 1 year ago

“Saraght forward and easy to use well done.”

Helpful Report

Posted 1 year ago

Hello Mrs Mason, Thank you for your fantastic review! We’re so glad to hear you found our service straightforward and easy to use. Your positive feedback means a lot to us! Best wishes, Katie

Posted 1 year ago

“I wish I had read the reviews before I ordered. Although they did arrive on the day I specified they were certainly not the same as the picture I ordered from. They were not delivered by courier but by royal mail and the roses had definitely seen better days. I will not be using Prestige Flowers again”

Helpful Report

Posted 1 year ago

Hello Jane, Thank you for taking the time to share your experience. I’m truly sorry to hear that the flowers you received didn’t align with your expectations, and I completely understand how disappointing it is to feel let down. While we strive to ensure that every bouquet matches the images provided, I regret that wasn’t the case for your order. If not done already, please contact us at enquiries@prestigeflowers.co.uk with your order number and 'Review' in the subject line. Please also include some images of the bouquet in your email. Best regards, Tom

Posted 1 year ago

“Disappointed with late delivery .”

Helpful Report

Posted 1 year ago

Hello Beverley, Thank you for your feedback. I'm really sorry to hear about the late delivery of your flowers. I completely understand how disappointing it can be when expectations aren't met for such an important occasion. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Best regards, Tom

Posted 1 year ago

“If i could give them less stars, I would. Flowers took 9 hours to be sent out by a supplier in England to Scotland. Next day flowers, with next day delivery - not true at all. They sent them in a box by royal mail, despite constantly issuing the word 'courier'. Got dropped at the hospital too late. I ordered from Australia and they were less than helpful. Bad experience from the minute I made the order. They offered me the delivery fee in credit, which is no good to be in another country, then told me to try disputing the charge on my credit card, but they would argue it. Eventually gave me a refund instead but then the delivery finally happened and was a ball's up. No compensation made. Flowers aren't meant to be in a box travelling the country for 3 days. Waste of £60.”

Helpful Report

Posted 1 year ago

Hello, I appreciate you taking the time to provide your feedback, and I'm truly sorry to hear about the challenges you faced with your order. I completely understand how frustrating it must be when expectations are not met, especially with a highly important gesture like sending flowers. I can see that delivery was attempted on the requested date but the address was inaccessible. I also regret that our customer service didn't meet your expectations and will work to address this internally. Thank you again for sharing your experience, as it helps us improve. Best regards, Tom

Posted 1 year ago

“Simple and fast, the best way to order flowers!”

Helpful Report

Posted 1 year ago

Hello Mark, Thank you for your fantastic review! We're so glad to hear that you found our ordering process simple and fast. It's our goal to make sending flowers as effortless as possible! Best wishes, Katie

Posted 1 year ago

“I would like to say how grateful I am for helping order my flowers. I got myself all flustered and your team sorted it for me. They were very friendly and professional. Thank you.”

Helpful Report

Posted 1 year ago

Hello Linda, Thank you so much for your kind words! We’re thrilled to hear that our team could help you and make the ordering process smoother for you. Your appreciation of our friendly and professional service means a lot to us! Best wishes, Katie

Posted 1 year ago

“Wouldn't order again. Royal Mail messed up delivery so 'next day flowers' were in transit for over 24 hours. Obviously with a shelf life of a few days this a material reduction in the value of the flowers, not withstanding I had specifically ordered and paid for next day delivery for a special occasion. Prestige customer service was awful, merely quoting repeatedly their terms and conditions that 'Next Day' does not guarantee next day and offering absolutely nothing in compensation despite my asking. I get they rely on Royal Mail and these things happen, just amazed they were not prepared to take ownership of the problem and offer anything in recognition I had not received what I had ultimately paid Prestige to provide.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your experience, and I'm truly sorry to hear about the delivery issues you faced. I understand how important a timely arrival is, especially for a special occasion, and it’s disappointing that we couldn’t meet your expectations this time. While we strive to provide the best service possible, we sometimes rely on third-party carriers like Royal Mail, and unfortunately, delays can happen. I understand your frustration with our customer service response and will ensure your feedback is addressed internally to improve our communication. Best regards, Tom

Posted 1 year ago

Prestige Flowers is rated 4.4 based on 274,120 reviews