Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 274,251 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 274,251 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used you in the past and have had no problem but I ordered flowers for my friends birthday, although this Is not your fault, they were delivered by the post office, left them in a safe place but never left a card through the door to let her know, they text me but i obviously thought they had left a card. I text her this morning to wish her happy birthday and asked if she got the flowers , she hadn't but checked her gate and found them , she said the box was sodden due to the rain , but thankfully the flowers were ok , and said they were beautiful.”

Helpful Report

Posted 1 year ago

Hello Eileen, Thank you for taking the time to share your experience. We’re glad to hear that, despite the delivery hiccup, your friend found the flowers beautiful! We understand how important it is for deliveries to be handled properly and sincerely apologise for the inconvenience caused by the lack of notification. Your feedback is important to us and we will address this issue with our delivery partners to ensure a better experience moving forward. We appreciate your continued support and hope to deliver a flawless experience next time! Best wishes, Katie

Posted 1 year ago

“Very disappointed and embarrassed we sent some flowers to a close friend who lost her father last week 😔 Slightly different !!”

Helpful Report

Posted 1 year ago

Hello Paul, Thank you for your feedback. We sincerely apologize for the disappointment you experienced with your order, especially during such a sensitive time. It’s important to us that our arrangements provide comfort and support to those in need, and we regret that we fell short in this instance. Based on the photo provided, we can see that some of the stems are still in bud. Please note that the image on our website shows the medium-sized bouquet, as indicated in the description. Since you ordered the standard size, there are fewer stems included. Take care, Tom

Posted 1 year ago

“Ive just put in an order and all good so far. Just hope the flowere are lovely and they arrive at the address on time.”

Helpful Report

Posted 1 year ago

Hello Suzanne, Thank you for your review! We’re glad to hear that your ordering process was smooth so far. We truly hope the flowers exceed your expectations and arrive exactly when you need them. Your satisfaction is our priority, and we're excited for you to see what we have in store! Best wishes, Katie

Posted 1 year ago

“Well, the photo is nothing like what showed up. A skinny box with a few flowers in it. You basically have to be a florist to put the bouquet together. It's a rip off, the recipient of the flowers said I should of gone to the petrol station instead. This was a medium sized bouquet and it's a massive disappointment. Load of rubbish. Avoid.”

Helpful Report

Posted 1 year ago

Hello Jon, Thank you for your feedback. We are truly sorry to hear that the flowers did not meet your expectations and that the delivery experience was disappointing. It’s important to us that our customers feel satisfied with their orders, and we regret that we fell short in this instance. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line and we would be happy to look into this for you. Best regards, Tom

Posted 1 year ago

“Awful. Expected next day delivery for a special occasion but turned up 3 days later and this company says they cant commit to time, yet suggest it! Please dont use this company if you expect anything timely or anything 'fresh'. Very disappointed customer 😞”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We are truly sorry to hear about your experience and sincerely apologize for the delay in delivering your order. We understand how important it is for special occasions to be celebrated on time, and we regret that we were unable to meet your expectations. If there are any issues with the flowers due to the delay, please send us some images along with your order number and "REVIEW" in the subject line to enquiries@prestigeflowers.co.uk. We’ll look into this further for you. Best wishes, Tom

Posted 1 year ago

“My father ordered a very expensive bouquet of flowers for my Mum to celebrate their 60th Wedding Anniversary. Although ordered 2 days before their special day, the day after, a day late! Most of the roses were already past their best. After contacting the customer services department, which was a complete waste of time, my father was told to email his complaint, their response was basically blaming the courier! I see that other customers have experienced the similar issues, if this is a regular issue you need to arrange a more reliable service, my father ordered his flowers from you and you should take full responsibility not pass on the blame! Prestige flowers should be offering a full refund for this poor service or at least a voucher! Disappointed is an understatement and we will not be recommended them to our family or friends! Tried to upload a photo without success!”

Helpful Report

Posted 1 year ago

Hello Clare, Thank you for taking the time to leave a review. We are truly sorry to hear about your disappointing experience, especially on such an important occasion as your parents' 60th Wedding Anniversary. We understand how special this moment was, and we deeply regret that the flowers did not arrive as expected and were in poor condition. If possible, please could some images of the bouquet be sent to enquiries@prestigeflowers.co.uk with the order number and 'REVIEW' in the subject line? Warm regards, Rosie

Posted 1 year ago

“Site was very easy to use. My trouble was getting password correct!!!!! However after using “forgot password “, which was quite simple. Success ———”

Helpful Report

Posted 1 year ago

Hello Pat, Thank you for your great review! We’re thrilled to hear that you found our site easy to use, and we're glad the password reset process was simple for you. It’s wonderful to know that you were able to successfully navigate through it. Your feedback is invaluable to us, and we’re here to assist you whenever you need! Best wishes, Katie

Posted 1 year ago

“Easy to use and good prices for beautiful flowers x”

Helpful Report

Posted 1 year ago

Hello Sophie, Thank you for your lovely review! We're thrilled to hear that you found our service easy to use and our prices appealing. Your kind words about our beautiful flowers mean so much to us, and we’re excited to help you again in the future! Best wishes, Katie

Posted 1 year ago

“Ive not had my mums order for her wedding anniversuary after my dad died i buy her flowers on this special day but no flowers im so upset what a waste of time.”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your thoughts with us. We are truly sorry to hear about your experience and the disappointment this has caused on such a significant day for your mum. We understand that sending flowers is a meaningful gesture, especially during this time. I have searched using your email address but was unable to locate any recent orders. If you were charged for the flowers, please contact us at enquiries@prestigeflowers.co.uk with your order number and include "REVIEW" in the subject line. This will help us investigate the matter further for you. Take care, Rosie

Posted 1 year ago

“thanks everyone. Recipient delighted with the flowers.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your wonderful review! We're thrilled to hear that the recipient was delighted with the flowers. Your feedback brings us joy, and it motivates us to keep delivering beautiful arrangements! Best wishes, Katie

Posted 1 year ago

“I would like to thank prestige flowers for sorting out an order I put in for my aunt's 83rd birthday.. we had a problem with delivery but customer services sorted this out efficiently, promptly and professionally.. I can't thank you enough.”

Helpful Report

Posted 1 year ago

Hello Julie, Thank you so much for your amazing review! We’re thrilled to hear that our customer service team was able to assist you efficiently and professionally. It's wonderful to know that we could make your aunt's special day a little brighter. Your kind words mean a lot to us! Best wishes, Katie

Posted 1 year ago

“Ordered flowers for a next day delivery as specifically stated next day delivery chose Prestige. Arrived a day late!”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave a review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Rosie

Posted 1 year ago

“I ordered a bouquet for my cousin who had just lost her husband, hoping the flowers would show I was thinking of her. Royal Mail misrouted the parcel several times and delivered it over two days late when the flowers were all dead. I reached out to Prestige Flowers during this process requesting that they halt the delivery and replace the flowers or give a refund. They failed to even reply and then to add insult to injury they dared to send me an advert instead!!!!”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We are deeply sorry for the distress caused by your recent experience, especially during such a difficult time for your cousin. Your thoughtful gesture deserves to be handled with the utmost care, and we sincerely apologise for falling short. The delay caused by Royal Mail is truly unfortunate, and we regret not responding to your request promptly. This lack of communication is not reflective of the service we aim to provide. Regarding the advertisement, we understand how this could have felt insensitive, and we apologise for any additional upset it caused. If possible, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Warm regards, Katie

Posted 1 year ago

“Absolutely horrible service. Paid for next day delivery for Birthday flowers. Still not received them. Customer services is non existent. Will never use them again.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We’re truly sorry to hear about your experience and sincerely apologise for falling short of your expectations. Ensuring timely deliveries and providing excellent customer service are our top priorities, and it’s disappointing to know we didn’t meet those standards in your case. I’ve reviewed the tracking link for your order and confirmed that it was delivered on the 7th. Additionally, our customer service team responded to your email on the same day. Warm regards, Rosie

Posted 1 year ago

“My flowers arrived and next day ther wear wilting practically dead very dissatisfied Not the picture of Christmas flowers shown in picture and they Wer meant to be”

Helpful Report

Posted 1 year ago

Hello Gloria, Thank you for bringing this to our attention, and I sincerely apologise for the disappointment with your flowers. It’s incredibly disheartening to hear that they arrived in poor condition and did not meet your expectations based on the image. Please could you send us some images to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Ellie

Posted 1 year ago

“Abysmal customer service. Sent over 50 pounds worth of flowers not requiring a signature, they were "delivered" a day late, recipient never received them and when I contacted the company the best they could offer is script answers and a replacement (Oh yay, even later flowers). Currently disputing through Paypal. Should have stuck with Interflora!”

Helpful Report

Posted 1 year ago

Hello Jessica, Thank you for taking the time to share your experience, and I sincerely apologise for the issues you encountered with your order. It’s disappointing to hear that the delivery was not up to our usual standards, and I completely understand how frustrating this must be for you. We aim to provide exceptional service and will be taking your feedback seriously to ensure improvements are made. I regret that our customer service didn’t meet your expectations during this process. Kind regards, Rosie

Posted 1 year ago

“This is my third year to order from Prestige Florist, and I am thrilled to have a trusted company that delivers wonderful products. I am in the States and never have been to England, but my boyfriend who is from there recommended Prestige Florist. His mother has always been happy to receive your products! Thank you!!”

Helpful Report

Posted 1 year ago

Hello Dottie, Thank you so much for your fantastic review! We’re thrilled to hear that you’ve had a wonderful experience with us over the past three years. It’s great to know that we could help bring joy to your boyfriend's mother, and that you feel confident ordering from the States. Your trust and continued support mean everything to us! Best wishes, Katie

Posted 1 year ago

“Unfortunately they were mostly withered on arrival at my parents house. And mother not impressed! Had to put most of them out, only the roses left”

Helpful Report

Posted 1 year ago

Hello Graeme, Thank you for sharing your feedback, and I’m truly sorry to hear about the condition of the flowers upon arrival. It’s especially disappointing to know they didn’t meet expectations for such a meaningful gesture. Flowers should arrive fresh and vibrant, and it’s clear that wasn’t the case here. We sincerely apologise for the disappointment caused to both you and your mother. I have reached our directly via email to look into this for you. Best wishes, Ellie

Posted 1 year ago

“I recieved flowers from prestige flowers for my birthday that arrived with wilted roses and lasted a few days. Contacted them and did not hear anything. Then just spoke to customers services to send images. Sent images and now being ask to do other stuff!!! I don't have the time for all of this & think it's a absolute disgrace. I would not recommend this company for flowers. Customer service cleary want unhappy customers. Unbelievable not help at all.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback, and I’m truly sorry to hear about your experience. We deeply regret that the flowers you received arrived wilted and didn’t last as they should have, especially for such a special occasion. Our goal is always to resolve any issues quickly and efficiently, and I apologise if the process feels overly complicated or frustrating. Your time is valuable, and we regret that our efforts to gather the necessary details caused further inconvenience. I have contacted you directly via email to hopefully resolve this for you. Best wishes, Ellie

Posted 1 year ago

“Your website is so difficult to navigate, with all your add ons and hard sells . It took me 4 attempts to finally place the order Simplify things guys”

Helpful Report

Posted 1 year ago

Hello Christopher, Thank you for sharing your thoughts with us. We’re truly sorry to hear that you found our website difficult to navigate. We aim to offer a great selection of options, but we understand that the add-ons can sometimes feel overwhelming. Your feedback is invaluable, and we will certainly take it into consideration as we work on simplifying our ordering process. We appreciate your patience in placing your order and hope that you'll consider us again for your future needs. Warm regards, Rosie

Posted 1 year ago

Prestige Flowers is rated 4.4 based on 274,251 reviews