Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,517 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

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4.4

Based on 273,517 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I ordered x 3 lots of flowers from website. X1 flowers had an issue with address. As soon as I realised I let them know . They ask for order number I send and the correct address. Flowers have been returned to them . I was on holiday I tried to sort but nothing happen. J rang them on return followers still not delivered . They say they are sorry they are unable to give a refund or delivery the flowers as its being returned to them. I spend over £ 100 with this order and they couldn't do anything for the order. I won't be be using thèm again.”

Helpful Report

Posted 5 months ago

Hello, I'm truly sorry to hear about the issues you faced with your order. It's understandable how disappointing it can be when an address error impacts your delivery, especially after spending a significant amount. We always recommend contacting us as soon as a problem arises, but I regret that our response in this instance didn't meet your expectations. We value your feedback greatly and will work on improving our communication and processes. Best regards, Katie

Posted 5 months ago

“Flowers delivered on 2nd April were clearly past their best (and likely surplus stock that had been used for Mother's Day - 2 days earlier). In registering a complaint (because after 2 further days most flowers had wilted) I find that I had previously received poor quality flowers in 2022 - when, in response to my complaint then, the company refused to accept that their flowers were not 'prestige' quality. Be careful - expensive for what, in my experience, twice, is nothing better than a local supplier.”

Helpful Report

Posted 5 months ago

Hello Steve, We’re very sorry to hear about your experience with the flowers you received. It's disappointing to know they did not arrive in the quality you expected, especially given your previous concerns. We strive to ensure that all our products meet high standards, and we deeply regret any confusion or dissatisfaction this has caused. Your feedback is important to us, and we will definitely take it into consideration as we aim to improve. Best regards, Katie

Posted 5 months ago

“This was an expensive bouquet and unfortunately, I would say, was not worth the money. When it was delivered, the flowers looked very dehydrated and although most of them perked up once in water, the roses didn't quite and several need brown petals to be removed. By day three, all but one of the roses were dead and 1/3 of the lisianthus. By day five, 2/3 calle lilies had also died, leaving very little remaining aside from the greenery. We followed the care instructions to the letter, snipping the stems at an angle on arrival and after three days, replacing the water and rinsing the stems. With all of those measures, I would expect good quality flowers to last a week- maybe not all of them, but a good majority. It is disappointing that these did not. It's poor value for money, and I doubt I will order from prestige again in the future.”

Helpful Report

Posted 5 months ago

Hello, Thank you for taking the time to share your feedback, and we're very sorry to hear that your bouquet didn’t meet expectations. We completely understand how disappointing it must have been to receive flowers that didn’t last as they should—especially after carefully following the care instructions. This certainly isn’t the standard we aim to uphold, and we sincerely apologise for the inconvenience and frustration caused. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Rosie

Posted 5 months ago

“Roses were going brown when arrived”

Helpful Report

Posted 5 months ago

Hello, Thank you for your review. I'm truly sorry to hear that the roses arrived in less than perfect condition. It's always our aim to deliver fresh and vibrant flowers, and I understand how disappointing it must be to receive them that way. Your feedback is valuable to us, and I appreciate you bringing this to our attention. We are committed to improving our service and ensuring a better experience for our customers in the future. Thank you again for your input. Best regards, Rosie

Posted 5 months ago

“Had a beautiful bouquet of flowers delivered for Mother’s Day Saturday by Wednesday they had dropped Very disappointing Customer service unhelpful”

Helpful Report

Posted 5 months ago

Hello Katie, Thank you for taking the time to share your experience with us. I’m truly sorry to hear that the bouquet you received for Mother’s Day did not last as expected. I can understand how disappointing this must have been. Your feedback about our customer service is valuable, and I regret that we didn’t meet your needs during this time. We are constantly striving to improve and your comments will certainly help us in that effort. If you would like to discuss this further, please reach out to our Customer Support team at enquiries@prestigeflowers.co.uk and include your order number. We would like the opportunity to make things right. Thank you for bringing this to our attention. Best regards, Katie

Posted 5 months ago

“Rose buds were brown and had to be thrown out after 3 days. Customer services weren’t able to help because it has to be reported inside 3 days.”

Helpful Report

Posted 5 months ago

Hello, I'm really sorry to hear about the condition of your rose buds and understand how disappointing it must be to have to throw them out so soon. It's frustrating when our expectations for quality aren't met, and I apologise for any inconvenience caused. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Best wishes, Ellie

Posted 5 months ago

“Absolutely disappointed with flowers I received for mothers day as they lasted 3days before wilting and dying I assume my son paid a fortune for these will not reccomend your flowers”

Helpful Report

Posted 5 months ago

Hello Sue, I’m really sorry to hear that the flowers you received for Mother's Day did not last as expected. It’s truly disappointing when a special occasion isn’t enhanced by beautiful blooms, and I understand your frustration. We take pride in our quality, and I apologise that we fell short this time. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with the delivery postcode and 'REVIEW' in the subject line? Best wishes, Ellie

Posted 5 months ago

“Flowers roses and lilies ordered from Canada. Following day after delivery one rose flower died. Second day three rose flowers were brown in the centre. Two lily flowers did not open. A disappointing experience”

Helpful Report

Posted 5 months ago

Hello, I’m truly sorry to hear that your flowers did not meet your expectations and that some of the roses and lilies were not in the best condition shortly after delivery. We strive to provide fresh and beautiful blooms, and it’s disheartening to know we fell short this time. Your feedback is important to us, and we take it seriously. If you haven’t already, please consider reaching out to our customer support team with any photos of the flowers. We’d love the opportunity to address your concerns. Our email address is enquiries@prestigeflowers.co.uk. Warm regards, Tom

Posted 5 months ago

“Flowers arrived 2 days late missing Mother's Day, 1/3 the size of the photo (I paid £80 for the largest bunch available) with many of the flowers wilted. Customer service didn't see anything wrong with this. I almost never post negative reviews but this was deeply disappointing and a but embarrassing as it was a gift. The only positive was one type of flower in the bunch was unusual and very beautiful. As a frequent bouquet consumer I won't be using Prestige again.”

Helpful Report

Posted 5 months ago

Hello, Thank you for your review. I’m really sorry to hear about your disappointing experience with the late delivery and the condition of the flowers. It’s understandable to feel frustrated, especially when sending a gift for a special occasion like Mother's Day. We always aim to provide fresh and beautiful arrangements, and it’s disheartening to know we didn’t deliver on this promise. I appreciate your kind words about the unusual flower, and I wish all the blooms had met your expectations. Your feedback helps us improve, and we will share this with our team. Warm regards, Rosie

Posted 5 months ago

“Purchased as a Mother's Day gift. Bouquet smaller than expected. The roses wilted quickly, whilst the lillies remained in bud. At nearly £30 (Inc delivery) I expected much more. My mother was honest and said they were a disappointment.”

Helpful Report

Posted 5 months ago

Hello, Thank you for taking the time to share your experience. I’m genuinely sorry to hear that the bouquet didn’t meet your expectations and that the roses wilted quickly, while the lilies didn’t bloom as hoped. It's disappointing when a gift doesn’t convey the sentiment we intended. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Warm regards, Rosie

Posted 5 months ago

“Unfortunately my flowers arrived on monday after 3. I know it was a busy time but my daughter wanted me to order the flowers on Friday. And the flowers themselves are Unfortunately near the end of there lifespan not the bast very dead looking and fowers have fallen down in the bouquet. Have had flowers before which were beautiful from this company but this time it seems it might be my last time..... I tried to send a photo but unfortunately it would not let me....”

Helpful Report

Posted 5 months ago

Hello, I’m truly sorry to hear that your flowers arrived late and not in the best condition. It’s disappointing when expectations are not met, especially for special occasions like this. Your experience is important to us, and I appreciate you taking the time to share your feedback. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Please consider reaching out to our Customer Support team at enquiries@prestigeflowers.co.uk with any photos of the bouquet you have, and we will do our utmost to make things right. Best wishes, Katie

Posted 5 months ago

“Late delivery of my wife's flowers for mothers day and with an extra chocolate present I paid for not even included. And although the bunch for my own mum arrived on time with a mini hamper, the flowers are wilting and looking on the verge of dying after not even a full 2 days. Given what I paid for these, I am very unimpressed by the product quality. I won't be using this company again.”

Helpful Report

Posted 5 months ago

Hello, I’m very sorry to hear about your experience with the late delivery and the quality of the flowers. It’s completely understandable to feel disappointed, especially when you were looking forward to a special gift for your loved ones. That is not the standard we aim to uphold. We appreciate your feedback regarding the chocolate that was missing and the condition of your mother’s flowers; that’s definitely not the impression we want to leave. Your comments will be vital in helping us improve our offerings. I can see that our customer service team is awaiting your reply. However, I have reached out via email. Warm regards, Ellie

Posted 5 months ago

“Flowers came on Saturday when they were meant for Mothering Sunday. Lilies were on the last day, and only 4 roses. So total cost for 4 roses was £31. Not value for money at all.”

Helpful Report

Posted 5 months ago

Hello Adam, I’m really sorry to hear about your experience with your recent order. It’s disappointing to learn that the flowers arrived on the wrong day and that you felt they did not represent good value for what you paid. Your feedback is very important to us, and we are committed to improving our service. Please reach out to our Customer Support team at enquiries@prestigeflowers.co.uk with your order details, and we’ll do our best to address your concerns. Warm regards, Katie

Posted 5 months ago

“Was sold flowers for Mother's Day and allowed to pick a planned delivery date on Mother's Day. This was a last minute arrangement and could have been arranged using a local florist but I trusted this service instead. I feel the user experience was misleading and disingenuous. On contacting customer support the same day I ordered, I was asked to wait until the end of the delivery day to see if the delivery would arrive. When it didn't, they then said I should have known it would not arrive on time by reading Terms and Conditions. Really poor experience.”

Helpful Report

Posted 5 months ago

Hello Andrew, I truly apologise for the disappointing experience you faced with your Mother's Day order. It’s upsetting to hear that our service didn’t meet your expectations, especially when you were counting on it for such a special occasion. Your feedback regarding the user experience is important, and I appreciate you bringing this to our attention. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Warm regards, Katie

Posted 5 months ago

“Ordered a large lilly and rose which was almost £40. Very very disappointed in the bouquet my mum received for her mothers day. The 6 roses are dying and the lilies are buds. I complained and received a response saying they believe the size and quality is what it should be”

Helpful Report

Posted 5 months ago

Hello Kristin, I'm genuinely sorry to learn about your disappointment with the bouquet your mum received for Mother's Day. We aim to deliver high-quality arrangements, and I understand the frustration when expectations are not met. From the image provided, we can confirm that there are seven roses in the bouquet, which is the correct amount for the large size. Additionally, we intentionally send flowers in bud form to ensure maximum freshness and longevity. Warm regards, Katie

Posted 5 months ago

“Avoid! Bought a medium bunch of flowers as a nice mothers day gift- I paid £35 and could have easily found much larger (and prettier) bunches from a normal shop! I dread to think how small a "small" bunch is! Very dissapointed and will not be using or recommending this company to anyone! Not worth the money at all! The name "prestige" is almost close to false advertising because there is nothing prestige about this bunch of flowers!”

Helpful Report

Posted 5 months ago

Hello, Thank you for your feedback, and I sincerely apologise for your disappointment with the flowers you received. It’s disheartening when a special gift doesn’t live up to expectations, and I understand how frustrating this must be for you. I have located your order and can see that our team are awaiting images of the bouquet to assist further. Warm regards, Katie

Posted 5 months ago

“Its mother's day , ordered flowers for my 95 year old mother, with cake and card , no delivery arrived , all her friends in the next rooms all have there flowers and cards , my poor mum has nothing thanks to you guys at Prestige . No person I can call or no way of finding out what's happened to her delivery . So disappointing , certainly a learning curve , always order by phone a nice local company you can trust will deliver.”

Helpful Report

Posted 5 months ago

Hello, I genuinely appreciate you sharing your feedback, and I am deeply sorry to hear about the disappointment you experienced with your mother’s delivery. It's heartbreaking when expectations aren't met, especially for such an important occasion. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I completely understand your frustration regarding the lack of communication. I can see our team has picked up your email. Warm regards, Katie

Posted 5 months ago

“Just disappointed in the quality to be honest. Paying £40 for a large bunch of flowers and they weren’t conditioned and some looked in a poor state. Browned around the edges.”

Helpful Report

Posted 5 months ago

Hello, Thank you for your feedback. I'm genuinely sorry to hear that the quality of the flowers didn’t meet your expectations. We strive to provide fresh and beautifully conditioned arrangements, and it's disappointing to know we fell short in your case. Your comments are valuable and will help us improve our service in the future. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number, so we can look into this for you? Warm regards, Katie

Posted 5 months ago

“Disappointing, The Medium summer lilies included a single lilly stalk with only 3 flowers (2 still fully closed and one barely open) the picture advertising showed over 14 flowers in the image. The "summer lilies" was mostly leaves, with 6 pink roses, twice as many as lilies despite the name, and despite the advert showing no lilies. This is such a small bouquet I cannot believe I haven't actually received a small roses and lilies instead. Happy mother's day indeed. See the example image they give and the actual bouquet.”

Helpful Report

Posted 5 months ago

Hello, Thank you for taking the time to share your experience. I’m really sorry to hear that the bouquet did not meet your expectations and that you found discrepancies between what was advertised and what you received. It’s incredibly important to us that our customers feel satisfied with their orders, especially during special occasions like Mother’s Day. I appreciate your feedback, and I can assure you that I will pass it along to our team so we can work on improving our offerings. Please could you reach out to our customer service at enquiries@prestigeflowers.co.uk with your order number, so we can put this right for you. Warm regards, Katie

Posted 5 months ago

“Half what my daughter bought me for mother's day are dying and way too many awful twigs. Plus they didn't arrive till evening.”

Helpful Report

Posted 5 months ago

Hello, Thank you for your feedback. I'm so sorry to hear that your Mother's Day flowers are not in good condition and that they arrived later than expected. We strive to ensure our blooms are fresh and beautiful, and it’s disappointing to learn we fell short for you. Please reach out to our Customer Support team at enquiries@prestigeflowers.co.uk with your order details, and we’ll do our best to resolve this situation for you. Best wishes, Rosie

Posted 5 months ago

Prestige Flowers is rated 4.4 based on 273,517 reviews