Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.43

4.4 Rating 273,153 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,153 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 27th June 2025

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Hate to think what size would have arrived if I hadn’t gone up a size. £35 + delivery (£6) for 14 flowers, not impressed. Lets hope they last.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review. I’m sorry to hear that you were not satisfied with the number of flowers in your order. We understand that you expect the best value for your purchase, and it’s disappointing to learn that we fell short this time. We hope the flowers you received last well and bring some joy. If possible, please send us images of the bouquet, including a bird’s-eye view, so we can investigate your concerns regarding its size. Best wishes, Rosie

Posted 3 months ago

“Very disappointing Tulips very droopy and they look as if they were picked days ago.”

Helpful Report

Posted 3 months ago

Hello Stuart, Thank you for your review. I’m really sorry to hear that the tulips you received were not up to standard and did not meet your expectations. We want to ensure our flowers arrive fresh and vibrant, so it’s disappointing to learn that this was not the case for you. I have reached out via email. Best wishes, Ellie

Posted 3 months ago

“For a supposedly large bouquet they appear to be a small to medium bunch & as for quality there not very good Rose's look like there over a weekend old and the lillies look dilapidated, I have enclosed photos .”

Helpful Report

Posted 3 months ago

Hello, Thank you for your feedback. I'm sorry to hear that the bouquet you received didn't match your expectations and that the quality of the flowers fell short. We want every customer to feel pleased with their order, and it's disappointing to know we didn't achieve that for you this time. Your comments are important to us, and we take quality concerns seriously. If you could please reach out to us at enquiries@prestigeflowers.co.uk with your order details and any photos you have, we would appreciate the opportunity to address this further. Best wishes, Tom

Posted 3 months ago

“Whilst the flowers arrived on the day specified they absolutely did not look like what I ordered. Either flower type or size (I paid extra for “large”). I also ordered what seemed to come in a vase, but these did not. I paid £71 and my mum is very ill, so I am really disappointed.”

Helpful Report

Posted 3 months ago

Hello Hanna, Thank you for sharing your experience, and I’m truly sorry to hear that the flowers did not meet your expectations. I understand how important it is to get everything just right, especially during a difficult time. We aim to provide arrangements that reflect the quality and size our customers choose. If you could send us some photos of the bouquet along with your order number to enquiries@prestigeflowers.co.uk with 'REVIEW' in the subject line, we’d like to investigate this further for you. Best wishes, Katie

Posted 3 months ago

“I felt the size of the bouquet that was received was extremely inadequate considering the amount that it cost. I will definitely be looking for other options when it comes to ordering flowers online again.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your feedback regarding the bouquet you received. I’m sorry to hear that you felt the size was inadequate for the price paid. We strive to deliver arrangements that meet our customers' expectations, and it seems we fell short in this instance. Please could you send us some images of the bouquet to enquiries@prestigeflowers.oc.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Katie

Posted 3 months ago

“When I place the order, it said it would be delivered for Mother’s Day, but the order confirmation said delivery would take place after Mother’s Day on the Monday. 😔”

Helpful Report

Posted 3 months ago

Hello, Thank you for sharing your feedback. I sincerely apologise for the confusion regarding the delivery date for your order. We understand how important timely delivery is, especially for special occasions like Mother’s Day. We appreciate your patience and will do our best to ensure clearer communication moving forward. Your insights will help us improve our service. Best wishes, Katie

Posted 3 months ago

“The flowers were meant to be sent as condolences to family of their loss. Prestige flowers employed Royal Mail service to deliver the flowers and left them behind rubbish bin. What should be their brain to use Royal Mail for delivery? The whole exercise was to send the message of comfort and they put it next to rubbish bin. I have no words…”

Helpful Report

Posted 3 months ago

Hello Tanya, Thank you for your feedback, and I’m truly sorry to hear about your experience with the delivery. We understand how important it is for condolences to be delivered with care and respect, and it’s disheartening to know that the arrangement fell short of that expectation. Your comments regarding the handling of the delivery are concerning, and we will address this with our team to prevent similar incidents in the future. Your insights are invaluable for us to improve our services. Best wishes, Katie

Posted 3 months ago

“Really disappointed. Have used Prestige several times previously and have been very impressed. This time they used my billing address as the delivery address. I contacted them within 3 hours to try to either change the delivery address or cancel the order. The delivery was not due until 2 days later but they refused to amend or cancel. The flowers they deliver are lovely but their customer service is sadly lacking!”

Helpful Report

Posted 3 months ago

Hello Sandra, Thank you for taking the time to leave a review. Unfortunately, due to the high volume of orders during peak periods like Mother's Day, we require customers to contact us up to 7 days in advance for any amendments where possible. Regrettably, we’re unable to make changes to orders once the order documents have been printed and the order has started being prepared. Warm regards, Katie

Posted 3 months ago

“I really do NOT like your website. I do not expect to have to make an account with every single purchase I make online. You should have an option to pay as a guest. When I made an account and put my card details in it was not clear how to actually pay. "Checkout Now" is not what I expect to see after I've already put my card details in as I'm already checking out by that stage. "Pay now" is much clearer and should appear immediately under my card details.”

Helpful Report

Posted 3 months ago

Hello, Thank you for sharing your feedback. I’m sorry to hear that your experience with our website didn’t meet your expectations. I can confirm that we do allow customers to check out as guests. However, if your email address is already registered to an account, guest checkout wouldn't be an option. Additionally, I noticed that you added a delivery pass, which requires an account to complete the purchase. We appreciate your input and will use it to continue improving our service moving forward. Warm regards, Katie

Posted 3 months ago

“The picture isn’t a true representation of what you actually get ,hardly any flowers and only one stick of babies breath, plus they were all bent and squished, bit miffed because they weren’t cheap. If you’re reading this go somewhere else.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your feedback. I'm really sorry to hear that the flowers you received did not accurately match the image you saw at the time of your order. It’s disappointing when expectations aren’t met, especially for something that should bring joy. I understand your frustration regarding the condition of the flowers and appreciate you bringing this to our attention. Please could you forward us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best regards, Katie

Posted 3 months ago

“The pricing was decent but checking out was poor. There was no clear chance to review the contents of my basket, sneaky unclear postage added on last minute and unclear whether the address I was supposed to enter was my address or the person I wanted the flowers delivered to. Shame as I have no problem with add ins but they should be clear and upfront. I should have known in well in advance what the price was, how it broke down and had confidence the flowers will go to the correct address. Not tempted to use again.”

Helpful Report

Posted 4 months ago

Hello, Thank you for taking the time to share your feedback. Transparency and clarity are extremely important to us, and we deeply regret that your experience left you feeling uncertain about the final price and delivery details. While we do strive to make the delivery charge as clear as possible, we understand how important it is to ensure this process feels seamless and straightforward. Regarding the delivery and billing details, the section for delivery information does specify "delivery details" at the top. However, we take your concerns seriously and will carefully review our checkout process to make sure that basket contents, postage costs, and recipient information are presented more clearly and transparently. We genuinely value your feedback and will use it to make improvements. Thank you again for bringing this to our attention. Best wishes, Rosie

Posted 4 months ago

“Ordered to be delivered on the 24th which was accepted before payment however they are now to be delivered on the 25th?”

Helpful Report

Posted 4 months ago

Hello, Thank you for bringing this to our attention. We apologise for the delay in the delivery of your order. We understand how important timely delivery is, especially for special occasions. Your concerns are invaluable to us, and we’ll work hard to improve our services. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Best wishes, Tom

Posted 4 months ago

“Order no 8640840. Order placed 22/03/25 Ordered flowers for an 96 year old lady’s Birthday . Cost £36.13 in total with card. I received a email from her today and they looked very poor quality and not like the bouquet I ordered. Very disappointed and with quality. Sally Brooks”

Helpful Report

Posted 4 months ago

Hello, Thank you for taking the time to share your feedback. We’re truly sorry to hear that the flowers you received did not reflect the quality you expected for such a special occasion. Your experience is important to us, and we’d like to ensure that we address your concerns. If you could please send us some photos of the bouquet along with your order number to enquiries@prestigeflowers.co.uk, we would appreciate the opportunity to look into this further. Best wishes, Tom

Posted 4 months ago

“Hopeless website took ages to get to pay then there was an unexpected add on for what I do not know”

Helpful Report

Posted 4 months ago

Hello, Thank you for your review. We're sorry to hear that you encountered difficulties on our website and faced unexpected charges during your payment process. Your experience is important to us, and we appreciate your feedback as it helps us enhance our service. I can see that you added the tea and biscuits to your order. Best wishes, Tom

Posted 4 months ago

“I'm afraid this is a poor review.i chose a medium bouquet to send to my aunt in hospital and to be honest I was embarrassed by the flowers she received very underwhelming. Sadly I will not use this company again. I'm having difficulty uploading the photo so am unable to display”

Helpful Report

Posted 4 months ago

Hello Astrid, I’m truly sorry to hear that the bouquet you sent didn't meet your expectations and left you feeling disappointed. It’s always our intention to deliver beautiful arrangements that uplift spirits, especially during challenging times. Your feedback is important to us, and I appreciate you bringing this to our attention. We strive to improve our service and product quality continuously. If not done already, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. We would like to look into this for you. Best regards, Tom

Posted 4 months ago

“Very disappointed. Ordered pink sunshine bouquet and got catfished. Roses were not pink, they were white/green and where were the pink flowers? It was certainly missing the pink element and did not get what I expected in terms of description and value”

Helpful Report

Posted 4 months ago

Hello, I’m really sorry to hear that your experience with the pink sunshine bouquet was not what you expected. It's understandably disappointing when the flowers delivered don’t match the description, and I completely understand your frustration about missing the pink element. Your feedback is invaluable for us in improving our service and offerings. I have reached out via email to look into this for you. Best wishes, Ellie

Posted 4 months ago

“Flowers were nice but went with Prestige as offered next day delivery. Instead it took two days and missed the occasion they were required for. Wont use again unfortunately.”

Helpful Report

Posted 4 months ago

Hello, Thank you for sharing your feedback, and I'm truly sorry to hear that your delivery did not arrive as promised. I understand how disappointing it can be when flowers miss significant occasions, especially when next-day delivery is expected. Your experience is important to us, and we will take your comments seriously to enhance our service in the future. Best wishes, Rosie

Posted 4 months ago

“I signed up for the emails to be able to use a code for money off. It stated:We hope you enjoy being part of Prestige and that you enjoy using your exclusive promotional code which is valid for 7 days! I took that to mean I was able to use the code for 7 days straight. How wonderful I thought. I was wrong. I feel the wording is somewhat misleading. I was able to use the code once! I had three bouquets to send so ended up just using the code once on the first bouquet and using a different service for the other two. I can't comment of the flowers as yet as the delivery is scheduled tomorrow.”

Helpful Report

Posted 4 months ago

Hello, Thank you for your feedback, and I’m sorry to hear that the promotional code was not as you expected. I understand how this misunderstanding could be frustrating, especially when planning to send multiple bouquets. We strive for clarity in our communications, and your comments about the wording are valuable to us. I hope that when your flowers arrive, they bring joy, and I appreciate your patience throughout this process. Best wishes, Rosie

Posted 4 months ago

“I sent these flowers to pick up my friends, they do not look like the ones I bought a lot of money for not much flowers . Thought I would use you for the first time but very disappointed.”

Helpful Report

Posted 4 months ago

Hello, Thank you for your review, and I'm sorry to hear that the flowers did not meet your expectations. We understand how disappointing it can be to receive something that doesn't match what you envisioned. Your feedback is important to us, and we continually aim to enhance our service and quality. If possible, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best regards, Katie

Posted 4 months ago

“I ordered these flowers, Pink Sunshine, large bouquet for my aunt's 80th birthday, she received them today and when I saw them I was very dissapointed, they looked nothing like the Pink Sunshine advertised. I won't be using this company again.”

Helpful Report

Posted 4 months ago

Hello Andrea, Thank you for your feedback, and I'm genuinely sorry to hear that your aunt's bouquet did not meet your expectations for her special milestone. We strive to provide beautiful arrangements that match the description, and I regret that we fell short in this instance. Best regards, Katie

Posted 4 months ago

Prestige Flowers is rated 4.4 based on 273,153 reviews