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Prestige Flowers Reviews

4.5 Rating 268,331 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

4.5

Based on 268,331 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 28th April 2024

Venetia Hammond

Prestige Flowers 5 star review on 28th April 2024

Venetia Hammond

Prestige Flowers 5 star review on 28th April 2024

Venetia Hammond

Prestige Flowers 5 star review on 28th April 2024

Venetia Hammond

Prestige Flowers 5 star review on 4th April 2024

Prestige Flowers 5 star review on 29th March 2024

Dr Susan Turner

Prestige Flowers 5 star review on 16th March 2024

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What I ordered was not what I received. The image was of pink roses and lily flowers but I didn't receive pink roses but red ones. I did read the description and in all honesty if the images to the flowers show pink roses I would expect to get pink roses and not red ones. They were for mother's day and my mother like myself doesn't like red roses so I wouldn't have ordered red roses for that reason. Another point is the price was £19.99 on the website but the price was £21 something and yes I understand about the shipping but the problem is that the flowers weren't shown at the right price. The third complaint is the note to go with the flowers! Where to start there? I call my mother mum not mam so that went in the bin but to be honest it was so embarrassing that's the best place for it. This will do your business no good because I'm not the only one complaining about the flowers. Mother's day shouldn't be ruined because of unsatisfactory flowers and having to go to a supermarket and buy new flowers. Not good enough or professional.”

Posted 1 month ago

Hello, thank you for taking the time to leave a review. I am very sorry to hear that you felt that the flowers did not resemble the images online and I do apologise for any upset this has caused. We are very sorry to hear that our services have not lived up to our usual high expectations on this occasion. This is very disappointing to hear. Kind regards, Tom.

Posted 1 month ago

“The quality of the roses was not very good at all, petals browned at edges and leaves look dead. Not worth the money at all.”

Posted 1 month ago

Hello, thank you for your review. We are very sorry to hear that some of your arrangements have arrived in a poor condition. The quality and longevity of our flowers is very important to us, so it is very disheartening to hear this. If not done already, please could you get in touch with our Customer Support team at enquiries@prestigeflowers.co.uk with your order number and 'review' in the subject, so we can put this right for you. Kind regards, Tom.

Posted 1 month ago

“my order was delivered a day before I requested it. I requested a specific date for a reason”

Posted 1 month ago

Hello, Thank you for your review. We apologise for any inconvenience caused by the early delivery of your order. In peak periods, we may dispatch orders in advance to prevent network congestion within the Royal Mail dispatch as we advise on our website. We regret any disappointment this may have caused.

Posted 1 month ago

“The delivered bouquet was smaller than pictured, and while the number of roses was adequate, everything else fell short. It wasn't arranged nicely; instead, everything was just bunched up together next to each other. Additionally, the message was divided in the wrong place, making the initial on new line. Just looked out of place.”

Posted 1 month ago

Thank you so much for taking the time to provide us with your feedback on your recent experience with Prestige Flowers. We truly appreciate your effort in letting us know about your concerns. Firstly, we sincerely apologise for the issues you encountered with the delivered bouquet. We understand that the bouquet was not as large as pictured and the arrangement did not meet your expectations. We are truly sorry for any disappointment this may have caused. Additionally, we apologise for the incorrect placement of the message, which made the initial look out of place. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 1 month ago

“Very disappointed with the customer service and inaccurate price offers on the website. It advertises at £19.99 but be careful as when you select the offer it has automatically clicked a larger bouquet so you will be charged more than the discounted rate offered. Caught me out! So tried to contact Prestige straight away but the live chat and phone line were closed so I had to email. This was picked up and responded to the next day but they said there is nothing they can do as the order had been dispatched. They did not acknowledge the issue at all and just kept saying there is nothing they can do. So just be careful when selecting a discounted offer and don't fall into the trap!”

Posted 1 month ago

Thank you for taking the time to share your feedback about your experience with Prestige Flowers. We sincerely appreciate your valuable input and apologize for the inconvenience you have encountered. We are truly sorry that you had difficulty contacting us through the live chat and phone line. We understand how frustrating this must have been, and we are actively working on improving our availability for customer inquiries. Regarding the issue you mentioned about the inaccurate price offers on our website, we apologise for any confusion caused. We are constantly working to make our website more user-friendly and ensure such discrepancies do not occur in the future. We are sorry that you felt your concerns were not properly acknowledged. We strive to provide excellent customer service and we understand the importance of addressing and resolving any issues that arise. We will review our communication processes to ensure better interaction with our customers. Once again, thank you for bringing these matters to our attention. Best regards, Katie

Posted 1 month ago

“Disappointed with the quality and amount of flowers for the price. Emailed photo to customer services and told they were buds . 1 lily bud ! Not like the picture on website. Paid 35 pounds!”

Posted 1 month ago

Hello Rosemarie, thank you for taking the time to leave a review. We apologise for what happened and for any frustration we caused you. We understand that it was a disappointing experience and we want to do right by you and make it up to you the best way we can. An agent has now contacted you regarding this issue. We hope this can be resolved. Kind regards, Tom.

Posted 1 month ago

“Bought the country garden arrangement for my mum, really dissapointed with the actual size of the bunch on flowers. Went with medium (+£5!), and I would dread to know how small the 'small' option is. With delivery worked out to over £40. Mum liked them, but knowing the price I have paid, I could have got a better looking bunch from asda for £10 and drove 150 miles to deliver them myself, 150 miles back home and still have money left over. 2 stars because the next day delivery was actually next day. Wouldn't bother again.”

Posted 1 month ago

Dear Brad, thank you so much for taking the time to share your feedback on your recent purchase of our Country Garden arrangement. We sincerely appreciate your honesty and we apologise for the disappointment you experienced regarding the size of the bunch. We understand how important it is to receive a bouquet that matches your expectations. We are glad to hear that your mum still enjoyed the flowers, but we completely understand your concerns about the price and value for money. We apologise for not meeting your expectations in this regard. We strive to offer quality products at competitive prices, and we regret that we did not meet your needs on this occasion. If possible, please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 1 month ago

“I am a software test manager but found the site (especially the upload & completion of card) unintuitive. I have prepaid delivery so used the site to send 2 bouquets for Mothers’ Day. Having got the hang of the card photo uploads & text completion for the first order & paid, I completed the second, but the pay button didn’t work? On searching the page, tiny text said sold out! Contacted help only to be told I have to completely start from scratch, help unsympathetic & no free card as per first order. When my ‘free’ (prepaid for a year) delivery runs out, I will buy from elsewhere.”

Posted 1 month ago

Hello Jen, Thank you for your feedback regarding the website. We are sorry for any inconvenience caused while placing your order with us. Our aim is to provide a stress-free order process for our customers, so this is disappointing to hear. I will feed this back to our team. Warm regards, Rosie

Posted 1 month ago

“Ordered flowers for a friend who’s mother just died and flowers were delivered to the door as below after a 2 day delay, she wasn’t home so they were left at her door”

Posted 1 month ago

Dear Sara, thank you so much for taking the time to provide us with your feedback on your recent experience with Prestige Flowers. We truly appreciate your effort in letting us know about your order. I have checked the tracking link and can see that this was delivered on the chosen date. We fully acknowledge that leaving the flowers at your friend's door without her being present was not ideal, especially under the circumstances. We apologise for any distress or frustration caused by this oversight from our side. I will raise this with our Dispatch Manager. Once again, we are truly sorry for any inconvenience caused. Warm regards, Rosie

Posted 1 month ago

“Ordered flowers Sunday for next day delivery on the Monday, didn’t arrive by Monday so contacted support who refunded my delivery on the Tuesday. Contacted again on the Wednesday who couldn’t refund me until the 3rd day which was the Thursday. I tried to explain how paying for fresh flowers I am happy to pay full price but when they’re so delayed I wanted a partial refund or a refund. Not “100% satisfactory”. These were for someone who’s just lost a loved one, regardless, this isn't acceptable anyhow. Harvey was lovely and issued me a refund, however if I didn’t ask, I wouldn’t have got it. No updates from Prestige flowers or Royal Mail, so if I didn’t ask I wouldn’t have known these flowers were lost in the post. No communication. Tried ringing their contact number which said was open 9am-5pm, rang at 4pm and phone lines were closed. Live chat isn’t always an option either, trying to get hold of this company is a nightmare. I have used prestige flowers for a while for many occasions, however this will be my last time using them. They weren’t delivered and if I didn’t dig trying to find out, they wouldn’t have told me. Only positive part of this experience was when I did manage to get through to live chat, Harvey was very helpful.”

Posted 1 month ago

Dear Catherine, thank you so much for taking the time to share your feedback about your recent experience with Prestige Flowers. We truly appreciate customers like you who reach out and let us know about their experience. First and foremost, we would like to sincerely apologise for the inconvenience you encountered with your order. We understand how crucial it is for the flowers to be delivered on time. It deeply saddens us to hear that we failed to meet your expectations. We have taken note of the issues you raised, including the delay in delivery, lack of communication, and difficulty in reaching our customer support. Rest assured, we are taking immediate action to address these concerns and improve our services. Once again, thank you for bringing these issues to our attention. Warm regards, Katie

Posted 1 month ago

“The website is very clunky and difficult to navigate. The popups need to be more catered to what is being bought and learn when the person has looked and changed their mind on added gifts. The gifts arent a great addition to the package. The flowers look beautiful, hopefully they look like the picture when they arrive.”

Posted 1 month ago

Hello, Thank you for your feedback regarding the website. We are sorry for any inconvenience caused while placing your order with us. Our aim is to provide a stress-free order process for our customers, so this is disappointing to hear. I will feed this back to our team. Best wishes, Katie

Posted 1 month ago

“Slightly disappointed with the flowers I ordered. When paying £40 for a bunch of flowers i was hoping they would come looking like the picture displayed on the website and that the roses don’t come broken at the stem”

Posted 2 months ago

Thank you so much for taking the time to share your feedback regarding your recent experience with Prestige Flowers. We truly appreciate your honest review, as it allows us to identify areas where we can improve. We apologise for the disappointment you faced with the flowers you ordered. This is certainly never out intention. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 1 month ago

“didn’t expect for the flowers to be such a poor quality few roses and some other little bits not how it looks like in the picture”

Posted 2 months ago

Thank you so much for taking the time to share your feedback regarding your experience with Prestige Flowers. We truly appreciate customers like you who provide us with valuable insights into their purchases. We sincerely apologise for the disappointment you felt upon receiving your flowers. We understand that the quality did not meet your expectations, particularly regarding the few roses and other small elements that were not as shown in the picture. We always aim to deliver products that match the high standards portrayed on our website, and it is disheartening to hear that we fell short in this instance. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 1 month ago

“I first have to say that the subscriptions I have ordered in the past have been wonderful. I have just ordered a special offer 12month subscription for my wonderful mum who is 94 years. Rather than coming monthly, the second bouquet arrived within 2 weeks - wonderful, but the original and many flowers she had for her birthday were still ok and had to vases left. I telephoned customer services to change the date for the next delivery, but was told all orders came on the 1st of every month (which this didn't) and I cannot change the date of delivery for the future - even if my mum was not at home but staying with family and gave a few weeks notice. The flowers are beautiful but I have never had this before and am afraid future orders will have to be a company that is flexible.”

Posted 2 months ago

Thank you so much for taking the time to provide feedback on your recent experience with Prestige Flowers. We truly appreciate your support and are grateful for your kind words about the subscriptions you've ordered in the past. We understand how important it is for the deliveries to align with specific dates and preferences, especially for such a special occasion. Our team strives to provide the best possible service, and we apologise for falling short of your expectations this time. Thank you once again for sharing your feedback as this helps us improve our service in the future. Best wishes, Katie

Posted 1 month ago

“They charge for delivery £5. I wasn’t happy with that just for a small bouquet I ordered.”

Posted 2 months ago

Dear Eirini,Thank you so much for taking the time to provide us with your valuable feedback regarding your experience with Prestige Flowers. We truly appreciate your effort in letting us know about your concerns. First and foremost, we sincerely apologize for the inconvenience caused by the delivery charge of £5 for the small bouquet you ordered. We understand that this may not have met your expectations and we deeply regret any dissatisfaction it may have caused. Kind regards, Tom.

Posted 2 months ago

“Not a very big bunch. Glad I didn’t pay full price for these as I would have been disappointed. The flowers themselves were lovely.”

Posted 2 months ago

Hello Jan, thank you for taking the time to leave a review. It is upsetting to hear that you were unsatisfied with the number of blooms in your bouquet. We are glad to hear the bouquet could still be enjoyed. Kind regards, Tom.

Posted 2 months ago

“Quick and easy ordering although the screen kept moving and it appears to be not suitable for phone use”

Posted 2 months ago

Thank you kindly for taking the time to share your feedback regarding your experience with Prestige Flowers. We truly appreciate your input and value your opinion. We apologise for any inconvenience caused by the issue you encountered while ordering. We understand that the screen movement made it difficult to navigate on your phone, and we sincerely apologise for the inconvenience this may have caused. Warm regards, Prestige Flowers Team

Posted 2 months ago

“The flowers arrived at my friend's house the day after her birthday. Really disappointing. The strap line says next day delivery and when I complained about this, I was told that it isn't guaranteed. It is the case that this is in the small print, but given that you go through the process of choosing your day and the delivery information in your order reflects the day you want the flowers delivered, it seems misleading at best to say ' next day'. After an exchange of several emails, I was told that the company are sorry I feel disappointed. For £6.99 it would have been cheaper to drive to my friend's house and give her the flowers in person. Unfortunately I would not recommend this company as this is not good customer service. It's such a shame as I like to support smaller companies but I feel compelled to post this review.”

Posted 2 months ago

Hello, Thank you for taking the time to leave us some feedback. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Rosie

Posted 2 months ago

“My wife had a birthday gift from our son in Australia through prestige flowers on 23rd February After just 1 day the flowers started to Die Absolutely shocking my wife has tried to contact Prestige but with no joy Order reference 07761623 photos attached”

Posted 2 months ago

Dear Bill, thank you so much for taking the time to share your feedback on your recent experience with Prestige Flowers. We truly appreciate customers like yourself who let us know about their experiences, as it helps us improve our services. Firstly, we would like to extend our sincerest apologies for the disappointment caused by the condition of the flowers. It is disheartening to hear that they began to wilt after just one day. We understand how important it is for the flowers to be fresh and vibrant, especially on such a special occasion. We are sorry to hear that your wife has had difficulty contacting Prestige Flowers to resolve this issue. This is certainly not the level of customer service we strive to provide. Please could I ask that she contact us at enquiries@prestigeflowers.co.uk with the order number and 'REVIEW' in the subject line, so we can assist further with this. Best wishes, Ellie

Posted 2 months ago

“Receiving a Valentine's Day rose bouquet that looks good upon arrival but fails to bloom is deeply disappointing. Such an occasion calls for gestures that symbolize love and affection, making the lack of blooming a significant letdown. This experience highlights the importance of quality and reliability in floral gifts, underscoring the need for assurances that roses will not only arrive in good condition but will also fulfill their potential by blooming beautifully.”

Posted 2 months ago

Thank you so much for taking the time to provide feedback on your experience with Prestige Flowers. We truly appreciate hearing from our customers, as it helps us improve our services. We sincerely apologise for the disappointing experience you had with your Valentine's Day rose bouquet. We understand how crucial it is for flowers to not only look beautiful upon arrival but also bloom. We apologise for not meeting your expectations in this regard. If possible, please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 2 months ago

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Prestige Flowers is rated 4.5 based on 268,331 reviews