Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 274,123 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 274,123 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Birthday delight bundle arrived on wrong day not birthday with half dead flowers only to be offered delivery cost back after several emails do not recommend”

Helpful Report

Posted 1 year ago

Hello Dave, Thank you for your feedback. We’re truly sorry to hear that your experience with the Birthday Delight bundle did not meet your expectations. It’s frustrating to have missed the special day and to receive flowers that were not in the condition they should have been. We understand how important it is for gifts to arrive on time and in perfect condition, and we apologise for the inconvenience you faced. Best wishes, Rosie

Posted 1 year ago

“Made an order for a friend who got a promotion at work, I thought I order the best looking bunch of flowers, look amazing in the picture but when my friend received them, the roses with brown and wiltered and no floage that was advertised within the arrangement. Just a few roses and lilies in the vase that I had ordered aswell, it was so poorly presented and for the cost aswell I'm so upset I will never order from here again. Terrible turn out”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your feedback with us. We’re truly sorry to hear that the flowers your friend received didn’t reflect the quality and presentation you expected, especially for such a special occasion. It’s disappointing to learn that the flowers were not fresh and didn’t include the foliage shown in our photos. If you could please send us a birds-eye view image of the bouquet to enquiries@prestigeflowers.co.uk, we would be happy to look into this for you. Please be sure to include your order number and 'Review' in the subject line. Best wishes, Katie

Posted 1 year ago

“I wish that I could give you -5. Absolutely appalling service. I was supposed to have had an expensive delivery on the anniversary of the passing of my husband on the 9th of October. Nothing arrived - although they said that delivery had been attempted on the 10th - which was not true as I had been at home all day. My sister-in-law only went with Prestige as they assured her that they could deliver on the 9th. She has had numerous conversations with Prestige and they finally said that they would send another delivery. Today - the 8th of November I was supposed to have had a delivery - again nothing. Disgusting.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. We are deeply sorry for the distress and frustration this experience has caused, especially given the significance of the delivery date. It’s disappointing that our service did not meet your expectations on such an important occasion, and we apologise for the repeated delivery issues you encountered. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 1 year ago

“I ordered what I thought looked like a lovely bouquet for my friend who is going through a hard time and lives in the Channel Islands. I needed them to be delivered so ordered some through Prestige. It cost me nearly £40 with postage and when she showed me a photo of them I was very disappointed. I could have bought a bunch of flowers from a supermarket for £6 that would have been just as good. When I complained I just got automated answers and nowhere. A rip off and would never use them again. Would have scored 0 if I could.”

Helpful Report

Posted 1 year ago

Hello Michelle, Thank you for taking the time to leave a review. We’re truly sorry to hear about your disappointment with the bouquet and the service you experienced. This isn’t the standard we strive for, and we apologise for falling short in this instance, especially when your gift was meant to provide comfort to your friend. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 1 year ago

“I ordered birthday flowers for 7/11/24. At time of writing 8th Nov 4.00pm. Still no flowers. Very dissapointed and have found company and carrier not helpful at all. Quite unsympathetic and uncaring. Won't be using prestige again. Very dissapointed no flowers for my elderly sisters birthday.”

Helpful Report

Posted 1 year ago

Hello Maria, Thank you for sharing your feedback. We’re truly sorry to hear about your experience and the disappointment caused by the delay in delivery, especially on such a special occasion for your sister. This is definitely not the level of service we strive to provide. We understand how important this moment is, and we sincerely apologise for the inconvenience you've faced. Best regards, Katie

Posted 1 year ago

“It is absolute Awful. On the picture it is a big pot of roses but we received a small plant (probably it costs not more than £2) and a big basket which fit for 3 such pots. The quality of the birthday card is like a leaflet. We could not even find it out. Strongly do not recommend to order from this company. Misleading pictures on website.”

Helpful Report

Posted 1 year ago

Hello Andrey, Thank you for your feedback, and we're truly sorry to hear that the item you received did not meet your expectations. It’s disappointing to learn that the plant size and presentation didn’t reflect what you saw on our website, as we strive to ensure our photos accurately represent our products. We understand how important this birthday gift was, and we apologize for any frustration caused by the card quality as well. Please contact our customer service team directly so we can look into this further and work to resolve it for you. Warm regards, Prestige Flowers.

Posted 1 year ago

“Will never use this company again. Flowers nothing like in pictures & not delivered on time. Then when you prove how poor their flowers are they will not refund but only offer credit. As if you'd want to use them again.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave a review. We’re truly sorry to hear that your experience did not meet your expectations. Our goal is always to deliver flowers that reflect what’s shown in our images and to ensure timely delivery, so it’s disappointing to learn that we fell short in your case. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Tom

Posted 1 year ago

“Poor poor poor, I will never purchase from this company again. The quality is poor the delivery is appalling.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We’re very sorry to hear about your disappointment with both the quality of the flowers and the delivery experience. This is certainly not the standard we aim to provide, and we apologise for falling short. If not done already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Katie

Posted 1 year ago

“Easy to use website. Lovely flowers and gifts”

Helpful Report

Posted 1 year ago

Hello, Thank you for your lovely review! We're thrilled to hear that you found our website easy to use and enjoyed our flowers and gifts. Your positive feedback motivates us to keep providing the best for our customers. Best wishes, Katie

Posted 1 year ago

“Ordered bouquet for family member end Sept. Saw her today (7Nov). This is what she got! Lasted 3 days! She did not want to tell me before how poor they were for fear of being ungrateful. Sent them this photo - git an apology and off of £10 of next order. Errr not thanks. Never order from you again and certainly not to be recommended.”

Helpful Report

Posted 1 year ago

Hello Anne, Thank you for your review. We’re very sorry to hear about your disappointment with the bouquet and that it did not meet your expectations. It’s especially disheartening that your family member felt let down, as we strive to make every gift as special and memorable as possible. The £10 voucher was offered because your feedback was received outside the 3-day window specified in our terms and conditions. We appreciate you sharing your experience, as it helps us continually improve the quality of our flowers. However, since the issue was reported over a month after delivery, we’re limited in the support we can provide at this stage. Warm regards, Rosie

Posted 1 year ago

“If I could give this star less than 1 star to leave a review I would. They didn't deliver the £40 of flowers I ordered as they said I had input the incorrect address (which I didn't) as the name of the business was missing (never had this problem with any other delivery to this address before) and they have refused to compensate me or resend the flowers, despite them not having sent the flowers on the right day in the first place. What a farce of a company! Avoid at all costs!”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We’re truly sorry to hear about your experience, and we apologise for any frustration caused. It’s important to us that our deliveries are smooth and reliable, so it’s disappointing to learn that this was not the case with your order. Your feedback is vital to us, and I assure you that I will escalate your comments to our customer service team for review. In the meantime, I have contacted you directly via email. Best regards, Ellie

Posted 1 year ago

“Very disappointed with the flowers. Sent for daughter’s birthday. They look nothing like the photo on the web. This is never £35 worth of flowers. I could get better from a garage. Will not be using again.”

Helpful Report

Posted 1 year ago

Hello Lesley, I’m truly sorry to hear that the flowers you received for your daughter's birthday did not meet your expectations. I completely understand how disheartening it is when something meant to be special does not live up to the promise seen online. Your feedback is very important to us, and I assure you that I will share your comments with our team to ensure we can improve our offerings. Please could you send us a birds-eye view image to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best regards, Katie

Posted 1 year ago

“am still eaiting for my order was suppose to be yesterday on my wifes birthday its no good after the efent avoid this company false promises if i could i give zero star appalling customer service i”

Helpful Report

Posted 1 year ago

Hello, I’m truly sorry to hear that your order did not arrive on time, especially for such a significant occasion as your wife's birthday. I completely understand how disappointing this must be, and I sincerely apologise for the inconvenience you've faced. Please rest assured that your concerns are taken seriously, and I will pass your feedback along to our customer service team to ensure we can improve moving forward. Best wishes, Katie

Posted 1 year ago

“Ordered a large rose and Lily bouquet. Flowers that arrived nothing like the large bouquet photo shown on website and there were no lilies at all. Terrible value for money and really disappointing”

Helpful Report

Posted 1 year ago

Hello Andrea, Thank you for your review. I’m really sorry to hear that the bouquet you received did not match your expectations or the photo you saw on our website. It must be incredibly frustrating to feel that you didn’t receive the value you anticipated. I have located your order and can see that our team have responded to you and is awaiting your reply. Best regards, Katie

Posted 1 year ago

“I ordered a bouquet of "Sensational Sunflowers" along with a bar of 'Happy Birthday' chocolate for my friend's 50th birthday. I ordered on the 6th September for her birthday on the 11th and discovered that they were not delivered until the 12th. I am in the midst of complaining about this and e mails are flying between me and Prestige Flowers and getting nowhere. They say that they do not guarantee delivery on a specific day yet in every advert they have, they boast of 'next day delivery' etc I paid for my delivery - it was not a freebie!”

Helpful Report

Posted 1 year ago

Hello Mrs Mackay, Thank you for your review. I’m very sorry to hear that your friend's birthday bouquet did not arrive on the expected date. I completely understand how disappointing this situation must be, especially after making an effort to plan a special gift in advance. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Best wishes, Katie

Posted 1 year ago

“This is the 3rd time in a month I have used this company. Problem is the medium bunch of flowers rec'd were not very good. I did try to include a photo but it wouldn't upload just to show how bad they looked compared to the website.”

Helpful Report

Posted 1 year ago

Hello Dougie, Thank you for your review. I’m really sorry to learn that the medium bunch of flowers you received didn't meet the standards we strive for. I understand how frustrating it can be to receive something that doesn't resemble what's shown on our website. I can see that this is being looked into. Best regards, Katie

Posted 1 year ago

“I ordered flowers for my mum and dad’s 56th wedding anniversary. My dad past away in December last year and this was a wish of his not to forget flowers to my mum on their anniversary. I was totally disappointed in the flowers the box was all ripped and the flowers were all withered the petals were falling off. No card either. I put in a complete and all they are doing is giving me £15 back. It’s not about the money it’s about how my mum felt receiving these flowers. I will never order from them again!!!!”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We are truly sorry for the disappointment with the quality of the flowers and the condition they arrived in, especially given the sentiment behind your order. Your experience falls far short of the high standards we strive to uphold, and we’re committed to learning from this. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Best wishes, Katie

Posted 1 year ago

“Have emailed in, expecting a refund . Card is awful all creased and cheap and nasty . Chocolates taste dreadful . Roses are already brown on the outside. It’s my 60th birthday and it’s such a disappointing surprise from my husband . We would like our £54 back ! You can have it all back”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your feedback, and I'm truly sorry to hear that your experience did not meet your expectations, especially on such a special occasion as your 60th birthday. It's disappointing to know that the flowers and chocolates fell short of what you anticipated, and I can understand how upsetting this must be. We always aim for the highest quality in our products, and I regret that we did not deliver that to you. I can see that our customer service team has responded to your email. We hope that this can be resolved. Best wishes, Katie

Posted 1 year ago

“Just simply awful. Take nearly £60 from me and not at all bothered if the flowers arrive on time or not. Suggesting I should contact Royal Mail. They are happy to go by what Royal Mail put in their tracking system (attempted delivery) but not wanting to listen to the fact that the person receiving was in all day, waiting for the delivery. Awful customer service and attitude to the actual paying customer.”

Helpful Report

Posted 1 year ago

Hello Jeff, Thank you for your feedback, and I’m genuinely sorry to hear about your experience. We understand how frustrating it is when deliveries don’t go as planned, especially when you're counting on them. While we certainly rely on Royal Mail for tracking, I want you to know that your concerns are important to us, and I will feed this back to the appropriate department to help improve in the future. Best regards, Katie

Posted 1 year ago

“Be warned that your flowers may be delivered anonymously unless you pay extra for a greetings card, and even then it might not have your name on it! Have sent flowers by Prestige twice, and received once. This was what happened on all three occasions!”

Helpful Report

Posted 1 year ago

Hello Maggie, Thank you for sharing your experience with us. I apologise for any confusion regarding the delivery of your flowers and the greeting card. We strive to enhance the personal touch, and your feedback is important in helping us achieve that. I understand your disappointment with the anonymity issue and will ensure your comments are passed along to our team for review. We’re always looking to improve upon our services and make every delivery a special experience. Best wishes, Katie

Posted 1 year ago

Prestige Flowers is rated 4.4 based on 274,123 reviews