Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 274,123 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 274,123 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

Visit Website

Write Your review

Tell us how Prestige Flowers made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“If I could give zero stars I would AVOID!, AVOID!!, AVOID!!! Flowers for funeral came next day, after the funeral. Zero accountability as no refund, not even for the postage paid to Royal Mail for their failure to deliver next day. Copy and paste excuses absolving themselves fron any accountability”

Helpful Report

Posted 1 year ago

Hello Steve, Thank you for your feedback. I’m truly sorry to hear about the issues you experienced with your order, particularly given the significance of the occasion. I understand how frustrating it must be to have the flowers arrive after the event. Your comments about the service you've received will be addressed internally as we strive to improve our processes. Best wishes, Katie

Posted 1 year ago

“Flowers look different than shown on the website, not worth the price. The only good thing is delivery on time Royal Mail service as good as always.”

Helpful Report

Posted 1 year ago

Hello Andrzej, Thank you for your feedback. I'm sorry to hear that the flowers you received did not meet your expectations and looked different from what was shown on our website. We strive to provide a high-quality product, and your comments will be shared with our team for improvement. I'm glad to hear that the delivery was timely, but I understand that the overall experience was not what you had hoped for. We appreciate your input and will work to enhance our offerings in the future. Best wishes, Katie

Posted 1 year ago

“Send flowers without the card !!!”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I'm sorry to hear that your flowers were sent without a card, as I understand how important it is to include a personal touch with your order. This is not the standard we strive for, and I assure you that your comments will be shared with our team to prevent this from happening in the future. I can see that our team has arranged to be sent. We appreciate your input and understand your frustration. Best wishes, Katie

Posted 1 year ago

“I usually never had bad experiences with them but this time my order didn’t come on time came one day late and when try and call costumer service they had no explanation just saying sorry and then they ignored my live chat on next day really bad costumer service and the bouquet wasn’t fresh as it travelled for 2 days 🤦”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your experience. I’m truly sorry to hear that your order did not arrive on time and that you faced difficulties with our customer service. This is not the level of service we strive for, and I understand how disappointing this must have been for you. Your feedback regarding the freshness of the bouquet and the lack of communication will be taken seriously and shared with our team for improvement. We appreciate your input and are committed to doing better in the future. Best wishes, Katie

Posted 1 year ago

“Absolutely rubbish the flowers never arrived and customer service said there not responsible for it to be arrived stay out from this !!!”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. I’m very sorry to hear about your experience and the frustration caused by your order not arriving as expected. This certainly isn’t the level of service we aim to provide, and I apologise for the lack of support you received from our customer service team. Your comments will be shared with the team for further review. We are committed to improving our service, and I appreciate your input. Best wishes, Katie

Posted 1 year ago

“Very good customer service and range of flowers for such a good price.”

Helpful Report

Posted 1 year ago

Hello Logan, Thank you so much for your wonderful review! We're delighted to hear that you had a positive experience with our customer service and found our range of flowers to be a great value. Your satisfaction is our priority, and we hope to bring you joy with our flowers again soon! Best wishes, Katie

Posted 1 year ago

“Well it was fairly simple but your prices were a little confusing. But service was good.”

Helpful Report

Posted 1 year ago

Hello Joan, Thank you for your kind review! We're glad to hear that you found our service to be good. We understand that our pricing can be a bit confusing at times, and we appreciate your feedback. We're continuously working to improve our clarity and ensure a seamless experience for our customers. We hope to serve you again soon! Best wishes, Katie

Posted 1 year ago

“I always use Prestige flowers and take advantage of the extra 6 months free postage. Brilliant value for money.”

Helpful Report

Posted 1 year ago

Hello Mary, Thank you for your fantastic review! We're thrilled to hear that you consistently choose Prestige Flowers and appreciate the extra 6 months of free postage. Your support means a lot to us, and we're committed to providing you with great value every time. We look forward to serving you again soon! Best wishes, Katie

Posted 1 year ago

“If I could do minus I would. An absolutely shocking and disgrace of a company. Flowers didn’t turn up when they agreed they would”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. I'm truly sorry to hear about the issues you encountered with the delivery of your flowers. We understand how important it is for our customers to receive their orders as promised, and it's disappointing to learn that we did not fulfil our commitment in your case. Your feedback is invaluable, and I assure you that it will be shared with our team for further evaluation. We aim to provide a reliable service, and we are sorry we fell short of that standard this time. Best wishes, Katie

Posted 1 year ago

“I ordered birthday flowers to be delivered to my daughter in Aberdeen and requested the delivery to be on the day of her birthday. I ordered the flowers 6 days before her birthday thinking that would be sufficient time for the delivery to be actioned particularly as you advertise the ability of next day delivery. When I spoke to your customer services I was told it can take extra time to deliver to these places such as Scotland/N.Ireland. My Question is why weren't the flowers dispatched earlier in order to arrive on the requested date? I find the delay in delivery extremely disappointing and totally unacceptable.”

Helpful Report

Posted 1 year ago

Hello John, Thank you for taking the time to share your concerns with us. I'm truly sorry to hear about the delivery issues you experienced for your daughter's birthday. We strive to offer timely delivery, and it’s disappointing to know that we did not meet your expectations this time, especially for such a special occasion. Your feedback regarding the dispatch times for deliveries to Scotland and Northern Ireland is incredibly valuable, and I will ensure that it is brought to our team's attention for further review. I can confirm we do dispatch all orders the day before the choosing date. Best wishes, Katie

Posted 1 year ago

“Flowers were gorgeous and delivered exactly when promised, however the box of praline chocolates that I ordered with them were unfortunately very disappointing. Poor quality chocolate and really didn't taste very nice.”

Helpful Report

Posted 1 year ago

Hello Stephen, Thank you for your review! We're so glad to hear that you loved the flowers and that they were delivered on time. We genuinely appreciate your feedback regarding the chocolates, as we strive to provide quality products. Your comments will help us improve our offerings. We hope to serve you better in the future! Best wishes, Katie

Posted 1 year ago

“I purchased these for my sister to say thank you but was very disappointed with the flowers - certainly look nothing like the picture. Have been a customer for a number of years but, after this, will be looking elsewhere in future. Prices have increased significantly but quality & quantity declined”

Helpful Report

Posted 1 year ago

Hello Yvonne, Thank you for taking the time to share your thoughts with us. I’m truly sorry to hear that the flowers you received did not reflect the quality you’ve come to expect from us, especially as a long-time customer. We aim to provide beautiful arrangements that bring joy, so it’s disheartening to learn we missed the mark this time. We appreciate your feedback regarding the quality and pricing, and I assure you that it will be taken into consideration as we strive to improve our offerings. If not done already, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and we would be happy to take a look into this for you. Best wishes, Katie

Posted 1 year ago

“Trying to buy flowers, why do we have to set up passwords for everything can't we go straight to pay”

Helpful Report

Posted 1 year ago

Hello Elizabeth, Thank you for your feedback! We understand that setting up passwords can be an inconvenience, and we appreciate your insight. I can confirm you can checkout as a guest. Best wishes, Katie

Posted 1 year ago

“We had a terrible experience with Prestige Flowers, and I strongly recommend using other websites. I ordered flowers for my wife to celebrate our 30th wedding anniversary, but they arrived half-dead and wilted. When I requested a refund, they only offered a partial one, stating that “this issue was regarding quality and we can only refund the value of the product as the order was delivered on the requested date.” As a customer, this was incredibly disappointing. While the flowers may have arrived on time, they were in a rotting, decayed state—completely lifeless and far from what anyone would want in a bouquet. Prestige Flowers refused to take responsibility for the poor condition of their product and denied a full refund, forcing me to pursue a chargeback through my bank. This company lacks integrity, and their service does not reflect the joy or beauty one expects from gifting flowers.”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your feedback with us. We’re truly sorry to hear about your recent experience and understand how disappointing it must have been, especially on such a meaningful occasion. At Prestige Flowers, we aim to deliver fresh, beautiful arrangements that bring joy, and we regret that we fell short in this instance. Your comments regarding the quality and condition of the flowers are taken seriously, and we’re committed to addressing these concerns internally to ensure better quality assurance for future orders. As for the partial refund, we sincerely apologise for any frustration caused by our policy and understand how this may not have met your expectations. Best wishes, Katie

Posted 1 year ago

“Very disappointed at the small uninspiring bouquet delivered to me today. For the cost I expected so much more. Won't be using again”

Helpful Report

Posted 1 year ago

Hello Alison, Thank you for your feedback. I'm really sorry to hear that the bouquet you received did not meet your expectations. We strive to create beautiful arrangements that bring joy, and it’s disappointing to learn that we fell short in this instance. Your comments are important to us, and I’ll make sure to share your experience with our team for further review. I can see that our customer support department is awaiting your reply so we can look into this further for you. Best wishes, Katie

Posted 1 year ago

“A fantastic service with beautiful flowers to cater for every occasion.”

Helpful Report

Posted 1 year ago

Hello Crystal, Thank you for your fantastic review! We're so pleased to hear that you enjoyed our service and found our flowers perfect for every occasion. Your kind words inspire us to keep delivering beautiful arrangements for all our customers! Best wishes, Katie

Posted 1 year ago

“If possible, I would recommend avoiding Prestige for flower delivery. I ordered flowers for my sister's birthday, expecting them to arrive on her special day, but they were instead sent via Royal Mail and arrived the following day. Despite my clear instructions, customer service failed to understand the importance of the delivery date, reassuring me they’d arrive "the next day"—which rather defeats the purpose of a birthday delivery. Perhaps I should have asked my sister to delay her birthday by a day! The quality of the flowers was also disappointing; they were mediocre at best. When I raised my concerns, I was informed that a florist had reviewed the arrangement and deemed it satisfactory for what I had ordered. Overall, it was a frustrating experience, and I will certainly advise others against using Prestige.”

Helpful Report

Posted 1 year ago

Hello Francesca, Thank you for taking the time to share your experience with us. I’m truly sorry to hear about the delay in your sister's birthday flower delivery and the disappointment it caused. Special occasions deserve timely and thoughtful service, and it's disheartening to learn we did not meet that expectation for you. Additionally, we value your feedback about the quality of the flowers. Your satisfaction is important to us, and we continuously strive to improve. I’ll ensure your comments are passed along to our team for review. Best wishes, Katie

Posted 1 year ago

“Our anniversary is today, my delivery date is today and it's not getting delivered today, specifically said my delivery date was today, so if you want something for you special occasion just go buy it yourself”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your experience. I’m truly sorry to hear that your anniversary delivery did not arrive on the special day you were expecting. We understand how important these occasions are and the disappointment that comes when plans don’t go as intended. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Best wishes, Katie

Posted 1 year ago

“Ordered the flowers with plenty of notice for a special birthday and for them to arrive on the day. Order confirmed, then to get an email the day before they were due to be delivered to say they would be a day late. Emailed and was told maybe there was a difficulty with finding the address! Eh no they just weren't sent in time. Extremely disappointed with the service and won't be using again”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I’m truly sorry to hear about your disappointing experience with your flower order. It is understandable to feel let down when something so special does not arrive as expected, especially for a significant occasion. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Best wishes, Katie

Posted 1 year ago

“My son spent over £70 on a bunch of flowers for my special birthday I took photos and sent them in to your company showing flowers after 3 days,all mostly dead or heads drooping, all you offered him was a £10 voucher not even enough to purchase another bunch”

Helpful Report

Posted 1 year ago

Hello Sandra, Thank you for taking the time to express your concerns. I’m truly sorry to hear that the flowers received for your special birthday did not meet your expectations, especially given the care your son took in selecting them for you. We understand how disappointing it can be to receive a bouquet that does not last as it should. While we do strive to provide quality arrangements, it appears we fell short this time. I appreciate your feedback regarding the voucher offer, and I will be sure to share your thoughts with our team for future improvement. Best wishes, Katie

Posted 1 year ago

Prestige Flowers is rated 4.4 based on 274,123 reviews