Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 274,250 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 274,250 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a lovely bunch of flowers for my girlfriend, but was VERY disappointed! On arrival there was only two pieces of foliage, nothing like the website picture, and one was missing shapen and didn't sit right and stuck out to the side , looked awful. Then after 5 days, TWO roses died and the warped piece of foliage was dying ( pics will be added) Bitterly disappointed and will use Tescos finest in future as FAR better, at half the cost! Ps Funnily enough, pics won't upload so you can't see how bad they are ! Very very poor”

Helpful Report

Posted 1 year ago

Hello Paul, Thank you for sharing your thoughts with us. I’m truly sorry to hear about your disappointment with your recent order. It’s disheartening to know that the flowers didn’t meet the standards you expected and that some of them have not lasted as they should. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, and we would be happy to look into this for you. Best regards, Tom

Posted 1 year ago

“Disappointing. Flowers were delivered in turned over box, soil spilt, bulbs exposed and basket in disaray.”

Helpful Report

Posted 1 year ago

Hello Debbie, Thank you for sharing your experience with us. I’m truly sorry to hear about the condition in which your flowers were delivered. It’s disappointing to know that the packaging did not meet our usual standards, and I understand how frustrating this must have been for you. Your feedback is invaluable, and we will be reviewing this situation to ensure we improve our service in the future. Please feel free to reach out directly, and we will do our best to make this right for you. Best regards, The Prestige Flowers Team

Posted 1 year ago

“Ordered online at 1025pm when the order went through the delivery address was changed to the payment address to which they replied sorry about the problem. I emailed them straight away and phoned as soon as the telephone opened at 9am to be told hard luck the order is on its way to the payment address and the order cannot be cancelled. Do NOT use this company”

Helpful Report

Posted 1 year ago

Hello Martin, Thank you for taking the time to share your experience. I'm really sorry to hear about the issues you faced with your order and the confusion regarding the delivery address. We understand how frustrating it can be when things don’t go as planned. While we aim to provide the best service possible, it’s clear we fell short in your case. Your feedback is important, and we will review this situation to improve our processes moving forward. Best regards, The Prestige Flowers Team

Posted 1 year ago

“Flowers now 3 days late - a rubbish organisation - useless using Royal Mail to deliver. Can get no useful info. from Prestige Flowers - only replies from an automated BOT. Will never use again.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback, and I sincerely apologise for the frustration you've experienced with the late delivery of your flowers. We understand how important timely service is, and it’s disappointing to hear that we didn’t meet your expectations. I also regret that you have not received helpful information from our team. We aim to provide personal support and it's unfortunate that you felt the response was automated. I will feed this back to the appropriate team members. Best regards, The Prestige Flowers Team

Posted 1 year ago

“Easy and fast to purchase, I'm looking forward to get the best ever box of flowers”

Helpful Report

Posted 1 year ago

Hello, Thank you for your wonderful 5-star review! We're delighted to hear that you found the purchasing process easy and fast. We’re excited for you to receive your box of flowers and hope it exceeds your expectations. If you have any questions or need further assistance, feel free to reach out. Happy shopping! The Prestige Flowers Team

Posted 1 year ago

“Prestige Flowers are the best! My go-to place for sending gifts to the fam. Thanks for all you do!”

Helpful Report

Posted 1 year ago

Hello Stewart, Thank you for your wonderful 5-star review! We're so glad to be your go-to place for sending gifts to your family. Your kind words really motivate us to continue providing great service. Thank you for being a valued customer, and we look forward to serving you again! Best wishes, The Prestige Flowers Team

Posted 1 year ago

“flowers arrived late, looked half dead and considering they were supposed to be for a birthday surprised, very disappointed. We contacted them, were told they were of good standard. 2 days later sent photo's and they agreed they could have done better, a 10.00 credit was promised on my account as a gesture of goodwill, this credit hasn't appeared. This was 2 weeks ago. I have emailed and waiting a response.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback, and I'm genuinely sorry to hear about your experience. It’s disheartening to know that your flowers arrived late and in unsatisfactory condition, especially for such a special occasion. We strive for quality and timely delivery, and it seems we fell short in this instance. I understand that you were promised a credit, and I apologise for the delay in processing this. I can see our customer support team has responded to your email and this has been applied. Best wishes, The Prestige Flowers Team

Posted 1 year ago

“I ordered my flowers which were delivered late in the day. In addition to this, the flowers looked old and half dead. I was not happy at all with the flowers received especially as this was purchased to commemorate my wedding anniversary.”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your feedback. I'm truly sorry to hear that your flowers did not meet your expectations and arrived late in the day. We strive to provide fresh blooms and timely deliveries, and it sounds like we missed the mark this time. Unfortunately, we are unable to specify delivery times with the dleivery option selected as advised on our website. If possible, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line and we would be happy to look into this for you. Warm regards, The Prestige Flowers Team

Posted 1 year ago

“Got ripped off was not allowed to fill in my discount code before you took my payment”

Helpful Report

Posted 1 year ago

Hello, Thank you for bringing this to our attention. We're sorry to hear about your experience with the discount code during the checkout process. We understand how that can be frustrating, and we’re always looking for ways to improve. Your feedback is invaluable in helping us make those enhancements. If you have any further questions or concerns, please feel free to reach out to our customer service team. Best regards, The Prestige Flowers Team

Posted 1 year ago

“Very disappointed. Flowers arrived yesterday - roses already drooping and losing petals. Think half the bouquet missing as looks nothing like the photo on website.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I'm truly sorry to hear that your flowers did not meet your expectations. We strive to deliver beautiful arrangements, and it's disappointing to learn that you received something that didn’t reflect what you ordered. Your comments are invaluable to us, and I will be sharing them with our team to ensure we address these issues effectively. If there’s anything further we can do to assist you or improve your experience, please let us know. Thank you for bringing this to our attention. Warm regards, The Prestige Flowers Team

Posted 1 year ago

“Thankyou for the ease of ordering and for the excellant choice of gifts”

Helpful Report

Posted 1 year ago

Hello Gavin, Thank you for your wonderful 5-star review! We're delighted to hear that you found the ordering process easy and enjoyed our excellent choice of gifts. Your satisfaction is our top priority, and we appreciate your kind words. We look forward to serving you again soon! Best wishes, The Prestige Flowers Team

Posted 1 year ago

“My flowers did not get delivered No email on tracking them Very poor”

Helpful Report

Posted 1 year ago

Hello Cheryl, Thank you for your review. I am very sorry to hear you have not received your order or any updates. Please could you contact us at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Katie

Posted 1 year ago

“poor service do not answer the phone paid for them to be delivered on my mothers birthday did not turn up. do not order from this company i want a full refund as you have not kept to the purchase agreement that i entered into”

Helpful Report

Posted 1 year ago

Hello Ben, Thank you for your review. I’m very sorry to hear that you were unable to reach our customer service by phone. As noted on our website, our lines are closed over the weekend. I also apologise for the delayed delivery. I can see that our team has responded to your email and is currently awaiting your reply to resolve the issue. Warm regards, Katie

Posted 1 year ago

“Ok. Good selection Logging in a pain ho ho no.”

Helpful Report

Posted 1 year ago

Hello Paddy, Thank you for your feedback! We’re glad to hear that you found our selection to be good. We understand that logging in can sometimes be a hassle, and we’re actively working to simplify that process. Your input is essential in helping us improve the user experience. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing Prestige Flowers! Best, The Prestige Flowers Team

Posted 1 year ago

“Order some flowers for my 80 year old but entered the wrong date in error somehow. Totally my mistake but as I IMMEDIATELY emailed to ask if the date could be amended as my aunt is away for a week, i hoped this could be updated. I received an email back a few mins later from AaronT simply pointing me to the terms and conditions and that as the order had been dispatched already and nothing could be done. It's 3pm on a Sunday afternoon - i very much doubt you work this quickly. Shocking lack of interest and I'll not be using you again. AVOID”

Helpful Report

Posted 1 year ago

Hello Jason, Thank you for your feedback, and I’m truly sorry for the experience you had. I completely understand how frustrating it must have been to make an error with the date and not receive the assistance you were hoping for, especially when you reached out promptly. During our peak period, orders are prepared as quickly as possible to ensure they are dispatched and delivered on schedule. We understand how frustrating this situation can be. We sincerely apologise once again for any disappointment caused and regret that we were unable to fulfil your request on this occasion. Warm regards, Katie

Posted 1 year ago

“I was so worried about my order after not reading the reviews until after i purchased, but my order was so perfect. Came the next day(a sunday) and they were so beautiful and wrapped perfectly so the rain didn’t damage them after being left outside by royal mail. i couldn’t recommend anymore and i will 110% be ordering again. This has made my christmas!”

Helpful Report

Posted 1 year ago

Hello Aisha, Thank you so much for your wonderful 5-star review! We’re absolutely delighted to hear that your order exceeded your expectations and arrived perfectly. It’s great to know that our packaging kept the flowers safe from the elements as well! Your kind words truly mean the world to us, and we're thrilled to have made your Christmas even more special. We can’t wait to assist you with your future orders! Warmest wishes, The Prestige Flowers Team

Posted 1 year ago

“A very thin bunch of flowers were sent not at all like the photo Really disappointed and certainly not worth the money This was supposed to be big bunch for my favourite aunt and it was very poor”

Helpful Report

Posted 1 year ago

Hello Sue, Thank you for your feedback. I'm really sorry to hear that you were disappointed with the flowers and that they didn't meet your expectations. I completely understand how frustrating it must be, especially when it was intended as a special gift for your favourite aunt. Please could you send us a birds-eye view image of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line and we can look into this for you. Best wishes, Rosie

Posted 1 year ago

“Easy to use website and a great choice of flowers and extras. Will definitely use again”

Helpful Report

Posted 1 year ago

Hello Annie, Thank you for your wonderful 5-star review! We're delighted to hear that you found our website easy to use and enjoyed our selection of flowers and extras. Your feedback motivates us to keep improving and providing the best experience possible. We look forward to serving you again soon! Best wishes, The Prestige Flowers Team

Posted 1 year ago

“What a joke, £39 for 5 flowers, SHOCKING. I want a refund ASAP, they meant to be a Christmas gift, total cost around £45. Do not use.”

Helpful Report

Posted 1 year ago

Hello Joel, Thank you for your review. I’m truly sorry to hear that you are so disappointed with your order. We understand your frustration, especially when it was intended as a Christmas gift. This is certainly not the experience we want for our customers, and I apologise for the disappointment caused by the flowers not meeting your expectations. I have located your order and can see that this has since been resolved with our customer support team. Warm regards, Rosie

Posted 1 year ago

“Very disappointed with the flowers and amazed by the lack of empathy from customer services. I ordered large at an extra £10 cost and one would expect more flowers than the picture that shows as Medium. Not the case and a wooden stick without a star on - pretty shoddy 😢”

Helpful Report

Posted 1 year ago

Hello Amanda, Thank you for your review. I’m truly sorry to hear about your disappointment with the flowers and your experience with our customer service. We understand your frustration, especially after paying extra for a larger arrangement that didn’t meet your expectations. The issue with the wooden stick missing the star is particularly disappointing, and we sincerely apologise for this oversight. Your concerns have been noted, and I will personally ensure this feedback is passed on to the relevant teams. I can also see that a fresh bouquet has been arranged for delivery today. Warm regards, Rosie

Posted 1 year ago

Prestige Flowers is rated 4.4 based on 274,250 reviews