Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 274,248 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 274,248 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Expectation vs reality failed. Ordered the pink lillies and white roses bouquet and ordered a large. Order arrived on time. Few flowers delivered - obviously yet to open out- but so far from the full version I thought was purchased. Will not order again.”

Helpful Report

Posted 1 year ago

Hello Jen, Thank you for taking the time to leave a review. I’m really sorry to hear that the bouquet did not meet your expectations. We aim to deliver beautiful arrangements, and it’s clear we fell short in your case. Thank you for your feedback, and I apologise for the disappointment caused. Warm regards, Katie

Posted 1 year ago

“Quality of flowers is good, quantity could be more for the money, website easy to use but could not remove the premium delivery charge so got stuck with the extra £5.99 whether I wanted it or not”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your thoughts with us! We're pleased to hear that you were satisfied with the quality of our flowers and found our website easy to navigate. Best wishes, The Prestige Flowers Team

Posted 1 year ago

“Probably the worst bunch of flowers i have ever seen , nothing like the picture and only 7 flowers in the bunch!!! To make matters worse after paying for a next day pre 1.00 they didn’t turn up, i was offered a refund for delivery, great anniversary present the day after, if you call customer service it isn’t actually prestige flowers it is a call centre dealing with multiple companies.”

Helpful Report

Posted 1 year ago

Hello Douglas, Thank you for taking the time to leave a review. I’m really sorry to hear about your experience and the issues with both the bouquet and delivery. This is certainly not the service we aim to provide, and I understand your frustration. Please accept our sincere apologies for the inconvenience caused. I can confirm that our customer service is handled by the Prestige Gifting call center, which manages multiple brands under our parent company. I also see that the full credit was accepted and applied to your online account with us. Warm regards, Katie

Posted 1 year ago

“Hi I would definitely not recommend Prestige Flowers to anyone again. Ordered the Blitzen Bouquet recipient sent me photo - awful comparison to the one advertised on the website. I did email my disappointment and photos. Reply received stating florist manager and Customer Services had reviewed and it is up to ‘standard’. I send and receive flowers regular, never again via this company I’m afraid.”

Helpful Report

Posted 1 year ago

Hello Christine, Thank you for sharing your feedback, and I’m truly sorry to hear about your disappointment with the Blitzen Bouquet. We always aim to provide a high standard of service, and we are sorry if you felt we fell short in your case. I understand your frustration, and I sincerely apologise for not meeting your expectations. Your comments are important to us, and we will be reviewing them carefully to improve our service going forward. Warm regards, Rosie

Posted 1 year ago

“Lovely selection of flowers and very easy platform for orders..”

Helpful Report

Posted 1 year ago

Hello, Thank you so much for your lovely review! We’re delighted to hear that you enjoyed our selection of flowers and found our platform easy to use. Your feedback truly brightens our day and motivates us to keep providing the best experience possible. We can’t wait to assist you with your next order! Best wishes, The Prestige Flowers Team

Posted 1 year ago

“Pretty disappointed. I ordered a large "Happy Christmas" bouquet for a lovely work colleague & this is what was delivered - it bears very little resemblance to the picture on the website! Perhaps a passing donkey took a fancy to the foliage & only left a couple of straggly bits....?”

Helpful Report

Posted 1 year ago

Hello Micky, Thank you for taking the time to share your concerns. We’re so sorry to hear about your disappointment with the bouquet delivered to your colleague. This is far from the standard we strive to provide, and we understand how upsetting it can be when the product doesn’t match your expectations. We truly appreciate your feedback and will ensure it is passed on to the relevant team. Your comments are invaluable in helping us improve, and we sincerely apologise for falling short on this occasion. Best wishes, Tom

Posted 1 year ago

“I have now sent three different people in my family flowers to Scotland and it has been such an easy process. There was aver small hiccup with the second flowers I sent but Prestige got on it and I was so impressed with the attention I received. They are so professional and make it so easy to order exactly what you want I love that a voice message can be sent and their card selection is amazing. Finding this company has made it so easy for me to let my family know I am thinking of them.”

Helpful Report

Posted 1 year ago

Hello Ann, Thank you so much for your amazing review! We're delighted to hear that sending flowers to your family has been such an easy process for you. It’s wonderful to know that we were able to resolve the hiccup quickly and that our team made a positive impression. We love that our voice message feature and card selection have made your experience even more special. Your thoughtful gestures surely mean so much to your loved ones! We appreciate your support and can’t wait to assist you again in the future! Best wishes, The Prestige Flowers Team

Posted 1 year ago

“The APP doesnt work and I didnt get my £10 off.Wont use Prestige again.When I complained they were absolutely no help.I used to use them all the time but not anymore.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback, and I'm really sorry to hear about the issues you've faced with the app and your discount. It's certainly frustrating when things don’t work as expected, and I regret that your experience with our customer service did not meet your expectations. I can confirm there is a new app, so please make sure the correct version is downloaded. Once you log in after downloading this the credit should applied to your account with us. We are constantly working to improve our services, and your comments will help us address these issues. If you would like to give us another chance in the future, please reach out to us directly, and we’ll do our best to assist you. Best regards, Katie

Posted 1 year ago

“The flowers were squashed. There weren't the amount of flowers and one stem came with NO FLOWERS on it at all. Very disappointing.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We’re truly sorry to hear about your experience and that the flowers did not arrive in the quality you expected. This is not the standard we aim to provide, and we deeply regret the disappointment caused. Please reach out to us at enquiries@prestigeflowers.co.uk with your order details so we can investigate this further and resolve the issue for you. Please include some images of the bouquet in the email too. Best wishes, Katie

Posted 1 year ago

“Brilliant flowers, easy website to use !”

Helpful Report

Posted 1 year ago

Hello, Thank you so much for your wonderful review! We're thrilled to hear that you found our flowers brilliant and our website easy to use. Your feedback means a lot to us, and we look forward to serving you again in the future! Best wishes, The Prestige Flowers Team

Posted 1 year ago

“Easy to use site with clear instructions and competitive prices. The delivery dates are also excellent.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your fantastic review! We're so glad to hear that you found our site easy to navigate and our prices competitive. It’s great to know that the delivery dates met your expectations. We appreciate your support and can’t wait to assist you again soon! Best wishes, The Prestige Flowers Team

Posted 1 year ago

“Website is very easy to use Will definitely use again”

Helpful Report

Posted 1 year ago

Hello, Thank you for your kind review! We're thrilled to hear that you found our website easy to use. Your support means a lot to us, and we look forward to welcoming you back for your next order! Best wishes, The Prestige Flowers Team

Posted 1 year ago

“Great quality flowers and delivered next day”

Helpful Report

Posted 1 year ago

Hello, Thank you for your fantastic review! We're delighted to hear that you were pleased with the quality of our flowers and the next-day delivery service. Your satisfaction is our top priority, and we can’t wait to help you brighten someone’s day again soon! Best, The Prestige Flowers Team

Posted 1 year ago

“Poor quality bouquet delivered and poor customer service. The bouquet was expensive but disappointing and the flowers faded quickly. However, when I complained to Prestige Flowers, they quibbled and refused to offer a refund or send another bouquet. Based on the poor performance and customer service I don't recommend buying flowers online from Prestige Flowers.”

Helpful Report

Posted 1 year ago

Hello Peter, Thank you for sharing your feedback, and I’m very sorry to hear about your experience. We always strive to provide the highest quality flowers, and it’s disappointing to hear that we fell short in your case. We do have a policy in place as stated on our website where any issues must be reported within 3 days of delivery in order to process a refund or resend. Unfortunately, as this timeframe has passed, we are unable to offer a refund or send a replacement bouquet. We genuinely value your feedback, and we will use it to help improve our service moving forward. Again, I apologise for the disappointment caused, and we appreciate you taking the time to share your experience. Warm regards, Rosie

Posted 1 year ago

“I am still waiting for a delivery of flowers to my aunt. It was requested for delivery on 20th December and I have not even had a dispatch email. Typical customer service not available at the weekend.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review, and I sincerely apologise for the delay in your aunt's flower delivery. I understand how disappointing it is to not receive timely updates, particularly when a special delivery is involved. We are dedicated to improving the experience for our customers, and we appreciate you bringing up your concerns about customer service availability. I can confirm that our full team is working this weekend, and they have already responded to your email. Best wishes, Tom

Posted 1 year ago

“Квіти подаровані з цього магазину в мене простояли більше 2-х тижнів 😍 я була вражена, наскільки були свіжі і пахучі квіти 🥰 дуже ввічливі, уважні флористи і саме головне швидка доставка ☺️ щира рекомендація 😘”

Helpful Report

Posted 1 year ago

Hello, Thank you so much for your wonderful review! We're thrilled to hear that the flowers lasted so long and that you were delighted with their freshness and fragrance. Your kind words about our florists and delivery service mean the world to us. Thank you for recommending us, and we look forward to serving you again in the future!

Posted 1 year ago

“So easy to send to my lovely daughter and her family, who live at the other end of the country. Letting her know we are always thinking of them. Thank you.”

Helpful Report

Posted 1 year ago

Hello Bridgette, Thank you so much for your lovely review! We’re so glad to hear that our service made it easy for you to connect with your daughter and her family, even from afar. Your thoughtful gesture is truly heartwarming. We appreciate your kind words and look forward to helping you send more smiles in the future! Warm regards, Katie

Posted 1 year ago

“Easy website to navigate, beautiful flowers at Great prices”

Helpful Report

Posted 1 year ago

Hello Sue, Thank you so much for your fantastic review! We're delighted to hear that you found our website easy to navigate and loved the beautiful flowers at great prices. Your satisfaction means everything to us, and we can’t wait to help you with your next floral purchase. Warm regards, The Prestige Flowers Team

Posted 1 year ago

“Flowers look nothing like photo, paid for large bouquet and all wilted”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review, and I’m sorry to hear that your flowers did not match your expectations. It’s important to us that our customers receive the quality they anticipate, so I understand your disappointment with the arrangement you received being wilted and not reflective of what was shown. We appreciate your feedback and are committed to addressing these issues. If you could send us a picture of the bouquet out of the packaging along with your order number to enquiries@prestigeflowers.co.uk with 'REVIEW' in the subject line, we would like to look into this for you. Best wishes, Tom

Posted 1 year ago

“Great site easy to use, much cheaper than the others!”

Helpful Report

Posted 1 year ago

Hello Tim, Thank you for your amazing review! We're thrilled to hear you found our site easy to use and that our prices are more affordable than others. Your feedback inspires us to keep providing great service and quality flowers. We look forward to serving you again soon! Best wishes, The Prestige Flowers Team

Posted 1 year ago

Prestige Flowers is rated 4.4 based on 274,248 reviews